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Mountain Healthcare Ltd

Adult & Paediatric Administrator/Crisis Worker-Telford 24 hrs

The closing date is 17 April 2026

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Job summary

Base Location : The Glade SARC, Telford

Additional Location: The Glade SARC, Bransford, West Mercia region

This is Part-Time vacancy of 24 hours per week, 9am-5pm Wednesday, Thursday, Friday.

Salary: £26,591.40 pro Rata based on 40 hours FTE

Hourly Rate: £12.75 per hour

Main duties of the job

This Paediatric & Adult Administrator/Crisis Worker role will include:

  • providing telephone information and support.
  • assisting in the administration and management process of an adult or child and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
  • supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service.
  • ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
  • assisting patients and liaising with other agencies regarding the management of historic cases.

    • About us

    Are you looking for a new and exciting alternative career path within the care sector? How would you like to work for an innovative and market-leading organisation?

    This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need. The role of Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required.

    Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and where applicable, support them during the forensic examination process. Each county has its own dedicated Sexual Assault Referral Centre (SARC), the service has been commissioned to improve the immediate medical response and aftercare offered to victims of sexual assault and rape.

    Details

    Date posted

    25 March 2026

    Pay scheme

    Other

    Salary

    £12.75 an hour

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    oc-1774450741-O427C

    Job locations

    telford

    Telford

    TF1 2BB


    Job description

    Job responsibilities

    Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK. This will be a dual role with both Administrator and Crisis Worker responsibilities.

    As an organisation that 'does the right thing', we believe you will be empowered to make a difference. Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.

    Whilst the position may be based from one location, additional travel may be required, therefore a UK driving license is required for this role.

    Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e. We welcome applications for this Administrator/ Crisis Worker role from candidates with experience in care, social care, healthcare, and administration.

    DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.

    We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

    Company benefits

  • Enhanced sickness pay scheme
  • Enhanced Maternity Pay after 1 year's service
  • Enhanced Neonatal/Adoption Pay after 1 year's service
  • Well-being programme
  • Advanced rota planning for better work-life balance
  • 6 weeks annual leave
  • Pension Scheme
  • Life Assurance
  • Apprenticeships
  • Employee Assistant Programme
  • Long Service/Team of the Month Awards
  • A range of accredited and CPD training courses and masterclasses
  • Funding for higher education courses after one years' service

    • Job description

    Job responsibilities

    Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK. This will be a dual role with both Administrator and Crisis Worker responsibilities.

    As an organisation that 'does the right thing', we believe you will be empowered to make a difference. Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.

    Whilst the position may be based from one location, additional travel may be required, therefore a UK driving license is required for this role.

    Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e. We welcome applications for this Administrator/ Crisis Worker role from candidates with experience in care, social care, healthcare, and administration.

    DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.

    We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

    Company benefits

  • Enhanced sickness pay scheme
  • Enhanced Maternity Pay after 1 year's service
  • Enhanced Neonatal/Adoption Pay after 1 year's service
  • Well-being programme
  • Advanced rota planning for better work-life balance
  • 6 weeks annual leave
  • Pension Scheme
  • Life Assurance
  • Apprenticeships
  • Employee Assistant Programme
  • Long Service/Team of the Month Awards
  • A range of accredited and CPD training courses and masterclasses
  • Funding for higher education courses after one years' service

    • Person Specification

    Qualifications

    Essential

    • Experience of working with vulnerable adults and children.
    • Knowledge and understanding of safeguarding children and adults.
    • Knowledge and understanding confidentiality.
    • Experience completing administrative duties
    • Work experience within an administration role; including data collection, excel spreadsheets, providing reports and manipulating data will be essential.
    • A full UK driving licence, and has access to a car 24/7
    • Female only applicants
    • IT Literate

    Desirable

    • Experience of working with individuals who may have complex needs.
    • Experience of working with individuals who have experienced sexual assault/ violence.
    • Experience of creating and utilising resources and use of distraction techniques.
    • Project development and outreach
    • Training and presentation skills
    Person Specification

    Qualifications

    Essential

    • Experience of working with vulnerable adults and children.
    • Knowledge and understanding of safeguarding children and adults.
    • Knowledge and understanding confidentiality.
    • Experience completing administrative duties
    • Work experience within an administration role; including data collection, excel spreadsheets, providing reports and manipulating data will be essential.
    • A full UK driving licence, and has access to a car 24/7
    • Female only applicants
    • IT Literate

    Desirable

    • Experience of working with individuals who may have complex needs.
    • Experience of working with individuals who have experienced sexual assault/ violence.
    • Experience of creating and utilising resources and use of distraction techniques.
    • Project development and outreach
    • Training and presentation skills

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Mountain Healthcare Ltd

    Address

    telford

    Telford

    TF1 2BB


    Employer's website

    https://www.mountainhealthcare.co.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Mountain Healthcare Ltd

    Address

    telford

    Telford

    TF1 2BB


    Employer's website

    https://www.mountainhealthcare.co.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Recruitment

    Recruitment Coordinator

    recruitment.coordinator@mountainhealthcare.co.uk

    03302230099

    Details

    Date posted

    25 March 2026

    Pay scheme

    Other

    Salary

    £12.75 an hour

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    oc-1774450741-O427C

    Job locations

    telford

    Telford

    TF1 2BB


    Supporting documents

    Privacy notice

    Mountain Healthcare Ltd's privacy notice (opens in a new tab)