Job summary
Make a difference where it matters most
At Mountain Healthcare we provide specialist healthcare and forensic services to some of the most vulnerable people in society. Our dedicated teams deliver expert medical care, forensic examinations and compassionate support to individuals who have experienced sexual assault or abuse, ensuring dignity, safety and the highest standards of care.
Main duties of the job
- Manage patient records and administrative processes in line with data protection and safeguarding standards
- Handle incoming calls, emails and referrals with professionalism and empathy
- Coordinate appointments and liaise with police, medical staff and partner agencies
- Order and manage stock and equipment to ensure smooth service delivery
- Support ISO 15189 and UKAS accreditation processes through accurate record keeping
- Provide a welcoming environment for patients and families, assisting clinicians during examinations when required
You will join a supportive, highly skilled team where no two days are the same. We offer full training including safeguarding, basic life support and specialist forensic awareness, plus ongoing development opportunities.
Part Time Vacancy of 32 hoursper week.
Salary: £12.75per hour for the Administration role
Crisis Worker on call rate: £40.11 - £67.91
Crisis worker call out fee : £15.50per hours
Shift hours will be 9:00am - 5:00pm, Monday, Tuesday, Thursday and Friday.
There will also be the opportunity to pick-up additional shifts as a Crisis Worker on the following shift times 1am-9am, 9am-5pm, 5pm-1am
About us
Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.
Job description
Job responsibilities
We are looking for a detail-driven, organised and compassionate individual to join our Sexual Assault Referral Centre (SARC) as an Adult & Paediatric Administrator / Crisis Worker. This is primarily an administrative role, keeping our service running smoothly behind the scenes while also providing vital support to patients and families during sensitive moments. You will handle records, coordinate appointments, manage calls and liaise with partner agencies, all while protecting confidentiality and demonstrating empathy. You will also be trained to assist during patient visits, helping them feel informed, reassured and supported.
Part Time Vacancy of 32 hoursper week.
Salary: £12.75per hour for the Administration role
Crisis Worker on call rate: £40.11 - £67.91
Crisis worker call out fee : £15.50per hours
Shift hours will be 9:00am - 5:00pm, Monday, Tuesday, Thursday and Friday.
There will also be the opportunity to pick-up additional shifts as a Crisis Worker on the following shift times 1am-9am, 9am-5pm, 5pm-1am
Job description
Job responsibilities
We are looking for a detail-driven, organised and compassionate individual to join our Sexual Assault Referral Centre (SARC) as an Adult & Paediatric Administrator / Crisis Worker. This is primarily an administrative role, keeping our service running smoothly behind the scenes while also providing vital support to patients and families during sensitive moments. You will handle records, coordinate appointments, manage calls and liaise with partner agencies, all while protecting confidentiality and demonstrating empathy. You will also be trained to assist during patient visits, helping them feel informed, reassured and supported.
Part Time Vacancy of 32 hoursper week.
Salary: £12.75per hour for the Administration role
Crisis Worker on call rate: £40.11 - £67.91
Crisis worker call out fee : £15.50per hours
Shift hours will be 9:00am - 5:00pm, Monday, Tuesday, Thursday and Friday.
There will also be the opportunity to pick-up additional shifts as a Crisis Worker on the following shift times 1am-9am, 9am-5pm, 5pm-1am
Person Specification
Qualifications
Essential
- GCSE English and Maths at Grade C/4 or equivalent
- Minimum 12 months experience in an administrative role
- Knowledge of the health, police or public sector environment
- Strong organisational skills and ability to work in a multi-agency setting
- Good interpersonal skills
- IT literate with experience using Word, Excel and Teams
- Understanding of safeguarding
Desirable
- Educated to A Level or NVQ 3
- Experience working with children or young people, either directly or with partner services
Person Specification
Qualifications
Essential
- GCSE English and Maths at Grade C/4 or equivalent
- Minimum 12 months experience in an administrative role
- Knowledge of the health, police or public sector environment
- Strong organisational skills and ability to work in a multi-agency setting
- Good interpersonal skills
- IT literate with experience using Word, Excel and Teams
- Understanding of safeguarding
Desirable
- Educated to A Level or NVQ 3
- Experience working with children or young people, either directly or with partner services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
