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Mountain Healthcare Ltd

Adult & Paediatric Crisis Worker-Teesside (0 hours)

The closing date is 09 January 2026

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Job summary

Location: The Teesside SARC, Middlesborough and additional SARC locations in Gateshead, Chester Le Street.

Bank Role

Salary : The payment rates for this role are a shift retainer of £30.56 Monday - Friday and £40.24 Saturday - Sunday, attendance payment of £47.55 per case.

Rota Patterns : 8 hour shifts over 24 hours, 365 days a year.

Main duties of the job

Key Responsibilities will include:

1st point of contact for service users.

Support process of an service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.

Ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).

Assisting patients and liaising with other agencies regarding the management of the service user pathway.

Assisting with preparation, service user support and acting as an advocate during their time at the SARC.

Be a key player within the SARC team and wider company network.

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK.

A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Details

Date posted

10 December 2025

Pay scheme

Other

Salary

£30.56 a session Shift retainer £30.56 - £40.24, plus attendance

Contract

Permanent

Working pattern

Part-time

Reference number

oc-1765280614-0EWC0

Job locations

middlesbrough

Middlesbrough

TS3 6AL


Job description

Job responsibilities

Are you looking for a new and exciting alternative career path within the Health & Justice care sector?

This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

The role of Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required.

Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic to manage patient care pathways.

Key Responsibilities will include:

  • 1st point of contact for service users.
  • Support process of an service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
  • Ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
  • Assisting patients and liaising with other agencies regarding the management of the service user pathway.
  • Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
  • Be a key player within the SARC team and wider company network.

    • Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.

    Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

    Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years.

    At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field.

    We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

    DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.

    We uphold these principles in our organisational values and behaviours towards each other and our patients.

    We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

    Company benefits

  • Enhanced sickness pay scheme
  • Enhanced Maternity Pay after 1 year's service
  • Enhanced Neonatal/Adoption Pay after 1 year's service
  • Well-being programme
  • Advanced rota planning for better work-life balance
  • 6 weeks annual leave
  • Pension Scheme
  • Life Assurance
  • Apprenticeships
  • Employee Assistant Programme
  • Long Service/Team of the Month Awards
  • A range of accredited and CPD training courses and masterclasses
  • Funding for higher education courses after one years' service

    • Job description

    Job responsibilities

    Are you looking for a new and exciting alternative career path within the Health & Justice care sector?

    This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

    The role of Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required.

    Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic to manage patient care pathways.

    Key Responsibilities will include:

  • 1st point of contact for service users.
  • Support process of an service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
  • Ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
  • Assisting patients and liaising with other agencies regarding the management of the service user pathway.
  • Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
  • Be a key player within the SARC team and wider company network.

    • Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.

    Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

    Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years.

    At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field.

    We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

    DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.

    We uphold these principles in our organisational values and behaviours towards each other and our patients.

    We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

    Company benefits

  • Enhanced sickness pay scheme
  • Enhanced Maternity Pay after 1 year's service
  • Enhanced Neonatal/Adoption Pay after 1 year's service
  • Well-being programme
  • Advanced rota planning for better work-life balance
  • 6 weeks annual leave
  • Pension Scheme
  • Life Assurance
  • Apprenticeships
  • Employee Assistant Programme
  • Long Service/Team of the Month Awards
  • A range of accredited and CPD training courses and masterclasses
  • Funding for higher education courses after one years' service

    • Person Specification

    Qualifications

    Essential

    • IT skills and basic administration.
    • Experience working in a supportive or customer focused environment.
    • Kind caring nature
    • Knowledge and understanding confidentiality.
    • Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
    • Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
    • Advanced DBS and level 2 Police vetting will be required
    Person Specification

    Qualifications

    Essential

    • IT skills and basic administration.
    • Experience working in a supportive or customer focused environment.
    • Kind caring nature
    • Knowledge and understanding confidentiality.
    • Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
    • Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
    • Advanced DBS and level 2 Police vetting will be required

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Mountain Healthcare Ltd

    Address

    middlesbrough

    Middlesbrough

    TS3 6AL


    Employer's website

    https://www.mountainhealthcare.co.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Mountain Healthcare Ltd

    Address

    middlesbrough

    Middlesbrough

    TS3 6AL


    Employer's website

    https://www.mountainhealthcare.co.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Recruitment

    Recruitment Coordinator

    recruitment.coordinator@mountainhealthcare.co.uk

    03302230099

    Details

    Date posted

    10 December 2025

    Pay scheme

    Other

    Salary

    £30.56 a session Shift retainer £30.56 - £40.24, plus attendance

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    oc-1765280614-0EWC0

    Job locations

    middlesbrough

    Middlesbrough

    TS3 6AL


    Supporting documents

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