PSS Coordinator - Essex

Job description

Job responsibilities

About the Role

Are you looking for a new and exciting alternative career path within the forensic care sector?

How would you like to work for an innovative and market-leading organisation?

This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need. Mountain Healthcare provide holistic support and offer forensic services across the country.

We are looking for a PSS Coordinator to work in our 24/7 contact centre, based in Braintree.

The role is predominantly providing support for people affected by sexual assault and rape, whilst working with professionals such as Police and Social Services to arrange forensic examinations at one of our Sexual Assault Referral Centre's.

Job Opportunity

The right candidate needs to be able to multitask and work well under pressure.

It's a very busy role, where no two days are the same (IT skills and Customer Service experience will be essential).

We are looking for someone to join us 30 and 32 hours per week.

This PSS Coordinator role would suit candidates with excellent telephone and customer service skills, an understanding of telephone triage, and previous experience as a Call Handler.

Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK.

A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.

Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years.

At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field.

We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.

We uphold these principles in our organisational values and behaviours towards each other and our patients.

We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Company benefits

Person Specification

Qualifications

Essential

• To succeed in this PSS Coordinator role, you will need:
• Excellent telephone manner
• Effective social skills gained from experience dealing with the public
• Customer service skills
• An understanding of the call handling and telephone triage roles
• Effective communicator (both verbal and written)
• Effective engagement skills
• Effective listening skills
• Results-orientated with good communication and interpersonal skills
• IT literate
• Ability to deal with confidential/sensitive and distressing information
• Able to work under pressure
• Knowledge of health and safety issues
• Ability to prioritise workload and meet performance targets
• Active team player
• Demonstrates sensitivity to the needs of individuals and groups
• Able to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives
• Ability to develop effective working relationships and demonstrate professional credibility with colleagues at all levels
• Self-motivated - able to work on own initiative and work effectively as part of a team
• Able to manage stressful situations and make sound decisions
• Mature and professional approach to work.
• Able to demonstrate flexibility in terms of location and working hours
• Minimum of 3 GCSEs at grade C or above or equivalent
• Evidence of undertaking additional skills training, willingness to develop further
• Knowledge and understanding of equality and diversity issues
• A valid UK driving licence

Experience

Desirable

• Ability to confidently use a computer and move quickly between applications e.g web and Email.
• Experience of liaising with multi-disciplinary agencies
• Previous management experience (or similar senior role).
• Experience with rota management.
• Experience with team leading.
• Experience with Auditing staff performance.
• Experience with one to ones and appraisals
• Experience with HR systems and processes.
• Experience with training staff
• Experience with resource planning & implementing operational changes.
• Experience collaborating data & information requests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mountain Healthcare Ltd

Address

braintree

Braintree

CM77 8QN

Employer's website

https://www.mountainhealthcare.co.uk/ (Opens in a new tab)