Job responsibilities
Are you looking for a new and exciting alternative career path within the forensic care sector?
How would you like to work for an innovative and market-leading organisation?
This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.
Mountain Healthcare provide holistic support and offer forensic services across the country.
We are looking for a Rota Administrator to provide effective and efficient administrative support to the Capacity Planner and Rota Administrator in the monitoring and maintenance of National custody and SARC estate rotas, in our 24/7 contact centre, based in Braintree.
The role is predominantly providing support for people affected by sexual assault and rape, whilst working with professionals such as Police and Social Services to arrange forensic examinations at one of our Sexual Assault Referral Centre's.
We are looking for someone to join us 18 hours per week (days to be agreed).
Monday, Wednesday & Friday 9am - 3pm - Flexi
Hourly Rate: £12.75 per hour
The successful candidate will provide effective and efficient administrative support to the Capacity Planner and Rota Administrator in the monitoring and maintenance of National custody and SARC estate rotas.
This role will assist in ensuring high-quality clinical service delivery across custody and SARC contracts by handling day-to-day administrative tasks, allowing the Capacity Planner and Rota Administrator to focus on strategic planning, capacity modelling, and stakeholder relationships.
The post holder should be organised, pro-active, a good and effective communicator.
This is a great opportunity to build and develop your skills and work within an exciting and growing National company like Mountain Healthcare Ltd (MHL).
Roles and Responsibilities:
Assist in developing and maintaining effective administration systems to support high-quality clinical service delivery and patient care.
Support the Pathway and Support Service operation by creating and maintaining daily planners that are accurate against the nationwide rotas on RotaMaster.
Maintain accurate data on systems (e.g., Rota Master) to ensure accuracy and efficiency, including updating employee availability, absences, and shift changes.
Support the building and adjustment of rotas to ensure that all custody and SARC contracts are fully and appropriately staffed, coordinating with clinical staff to maintain 24/7, 365 coverage under the guidance of the Capacity Planner and Rota Administrator.
Help ensure effective and safe service delivery by considering the varied skill sets of clinical staff and requirements of each clinical area, allocating staff according to skill mix guidelines as determined by the Head of Healthcare.
Aid in building and maintaining relationships with stakeholders across the business and with MHL customers by handling routine communications and queries.
Assist in optimizing schedules, both short and long term, by compiling data and preparing initial drafts for review.
Support the administration of capacity models from 1 week to 4 months, including data collation for longer-term planning (6 to 12 months in advance for peak periods).
Collaborate with clinical staff and MHL customers to address adhoc requests and ensure rota compliance, escalating complex issues as needed.
Work closely with clinical staff to resolve queries or discrepancies regarding working patterns, both reactive and proactive.
Collate and coordinate adjustments to rotas on the day to ensure the Rota Master system is accurate.
Assist in working to fixed deadlines to ensure members of staff are aware of their working timetables and are recompensed appropriately.
Help identify risks in staffing and take initial steps to resolve where possible, escalating to the Capacity Planner and Rota Administrator as appropriate.
Support the review of staffing volumes against the plan to improve and deliver efficiencies without impacting business relationships.
Provide administrative support for financial accountability, including reviewing submitted timesheets and validating rota shifts for sign-off.
Act as a support contact for Heads of Healthcare on routine rota issues, resolving where possible or escalating appropriately.
Assist in preparing for and documenting regular rota compliance meetings, actioning minor issues and escalating as required.
Support supplier management with Mountain's locum recruitment company by helping to proactively manage rotas 3 months in advance.
Ensure the correct locum documentation is in place, up to date, and stored in a central repository, following through to completion.
Coordinate bank staff requests and finalize their requested duty times and days.
Maintain up-to-date information regarding staff, including contact details, annual leave, and sickness records.
Assist in implementing new processes and procedures to adapt and improve the monitoring, recording, and communication of working hours in any contract as required.
Undertake any other reasonable support work requested by the Capacity Planner and Rota Administrator or senior staff, including deputising for the Capacity Planner and Rota Administrator whilst on annual leave.
Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK.
A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.
Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.
Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.
Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years.
At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field.
We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.
DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.
We uphold these principles in our organisational values and behaviours towards each other and our patients.
We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Company benefits
Enhanced sickness pay schemeEnhanced Maternity Pay after 1 year's serviceEnhanced Neonatal/Adoption Pay after 1 year's serviceWell-being programmeAdvanced rota planning for better work-life balance6 weeks annual leavePension SchemeLife AssuranceApprenticeshipsEmployee Assistant ProgrammeLong Service/Team of the Month AwardsA range of accredited and CPD training courses and masterclassesFunding for higher education courses after one years' service
