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Mountain Healthcare Ltd

Adult & Paediatric Administrator/Crisis Worker- Nottingham

The closing date is 04 October 2025

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Job summary

We are looking for a detail-driven, organised and compassionate individual to join our Sexual Assault Referral Centre (SARC) as an Adult & Paediatric Administrator / Crisis Worker. This is primarily an administrative role, keeping our service running smoothly behind the scenes while also providing vital support to patients and families during sensitive moments. You will handle records, coordinate appointments, manage calls and liaise with partner agencies, all while protecting confidentiality and demonstrating empathy. You will also be trained to assist during patient visits, helping them feel informed, reassured and supported.

Main duties of the job

  • Manage patient records and administrative processes in line with data protection and safeguarding standards
  • Handle incoming calls, emails and referrals with professionalism and empathy
  • Coordinate appointments and liaise with police, medical staff and partner agencies
  • Order and manage stock and equipment to ensure smooth service delivery
  • Support ISO 15189 and UKAS accreditation processes through accurate record keeping
  • Provide a welcoming environment for patients and families, assisting clinicians during examinations when required

You will join a supportive, highly skilled team where no two days are the same. We offer full training including safeguarding, basic life support and specialist forensic awareness, plus ongoing development opportunities. This is a 24.7 service with on-call responsibilities requiring arrival at the SARC or designated site within agreed timeframes. Flexible working, including part-time and job share, will be considered.

About us

At Mountain Healthcare we provide specialist healthcare and forensic services to some of the most vulnerable people in society. Our dedicated teams deliver expert medical care, forensic examinations and compassionate support to individuals who have experienced sexual assault or abuse, ensuring dignity, safety and the highest standards of care.

Details

Date posted

05 September 2025

Pay scheme

Other

Salary

£12.75 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

oc-1756990681-5AG86

Job locations

Nottingham

Nottingham

NG5 6FZ


Job description

Job responsibilities

You will join a supportive, highly skilled team where no two days are the same. We offer full training including safeguarding, basic life support and specialist forensic awareness, plus ongoing development opportunities. This is a 24/7 service with on-call responsibilities requiring arrival at the SARC or designated site within agreed timeframes. Flexible working, including part-time and job share, will be considered.

DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Job description

Job responsibilities

You will join a supportive, highly skilled team where no two days are the same. We offer full training including safeguarding, basic life support and specialist forensic awareness, plus ongoing development opportunities. This is a 24/7 service with on-call responsibilities requiring arrival at the SARC or designated site within agreed timeframes. Flexible working, including part-time and job share, will be considered.

DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Person Specification

Experience

Essential

  • GCSE English and Maths at Grade C 4 or equivalent
  • Minimum 12 months experience in an administrative role
  • Knowledge of the health, police or public sector environment
  • Strong organisational skills and ability to work in a multi-agency setting
  • Good interpersonal skills
  • IT literate with experience using Word, Excel and Teams
  • Understanding of safeguarding

Desirable

  • Educated to A Level or NVQ 3
  • Experience working with children or young people, either directly or with partner services
Person Specification

Experience

Essential

  • GCSE English and Maths at Grade C 4 or equivalent
  • Minimum 12 months experience in an administrative role
  • Knowledge of the health, police or public sector environment
  • Strong organisational skills and ability to work in a multi-agency setting
  • Good interpersonal skills
  • IT literate with experience using Word, Excel and Teams
  • Understanding of safeguarding

Desirable

  • Educated to A Level or NVQ 3
  • Experience working with children or young people, either directly or with partner services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mountain Healthcare Ltd

Address

Nottingham

Nottingham

NG5 6FZ


Employer's website

https://www.mountainhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Mountain Healthcare Ltd

Address

Nottingham

Nottingham

NG5 6FZ


Employer's website

https://www.mountainhealthcare.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment

Amelia Quarman

amelia.quarman@mountainhealthcare.co.uk

03302230099

Details

Date posted

05 September 2025

Pay scheme

Other

Salary

£12.75 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

oc-1756990681-5AG86

Job locations

Nottingham

Nottingham

NG5 6FZ


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