Job summary
Alliance Psychological Services is an independent provider of counselling and psychological therapy services based in the Tees Valley area and working across the North-East region. We are working in partnership with Teesside Mind to deliver the IMPACT on Teesside service.
We are looking to recruit a skilled and motivated practitioner to join our NHS Talking Therapies service in a senior coordinator and liaison role, providing clinical support to the front end of the service.
The ideal candidate will have experience working with mental
health presentations, confidence in managing clinical risk, and a good working
knowledge of adult and childrens safeguarding frameworks or willingness to
work towards further safeguarding training. You will be calm under pressure,
organised, and able to provide clear, supportive guidance to colleagues. The
successful candidate will work closely with the Intake and Liaison Lead as part
of an in-depth training and induction programme.
This is an excellent opportunity for someone who enjoys
fast-paced clinical work, values collaborative practice, and is keen to
contribute to service quality and patient safety within Talking Therapies. The
successful applicant will oversee the daily functioning of the Clinical Care
Co-ordinator Team and will report to Intake and Liaison pathway lead following
an escalation process.
Main duties of the job
This post has a strong focus on safety assessment,
safeguarding, and multi-agency working, and will involve acting as a key point
of contact for clinicians and partner services when responding to complex
presentations, safeguarding concerns, and urgent safety queries. You will play
an important role in supporting safe decision-making, screening referrals entering the service via the Talking Therapies
self-referral portal or from other professionals. Providing guidance to the
team relating to onward referrals and liaising effectively with local
services including secondary mental health teams, primary care network, social
care, and other agencies.
All applicants must demonstrate the full right to work in the UK. We are unfortunately unable to offer UK visa sponsorship for this post.
Please note we monitor the use of AI, if applicants have used it they should declare it.
AI-generated content may lack detail and not address key criteria outlined in the job description.
Personalisation is essential to convey individual skills, knowledge, and experiences effectively.
An enhanced criminal records disclosure will be sought in the event of a successful application.
Closing date 5th April 2026
Interviews 15 April 2026 (in person)
About us
Alliance offers first rate training and development opportunities to employees. We have a great rewards package including 30 days annual leave pro rata, rising 1 day every 5 years of service (as well as the option to purchase additional annual leave) plus 8 bank holidays. We have an EAP health scheme through Westfield Health, which includes costs towards eye tests and glasses, dental treatment, physio treatment and much more. It also offers retail and hospitality discounts. Alliance employees are entered into a 3% contributory pension scheme. We offer lots of health and wellbeing initiatives to staff and promote flexible working for a positive work life balance. We have the Better Health at Work Bronze Award.
We are signatories to the Mindful Employers Charter and have Silver Investors in People status. We are a Disability Confident Committed organisation and we have the Armed Forces Recognition Silver Award.
Job description
Job responsibilities
Key Responsibilities
- Provide daily support as part of the clinical care coordinator team, acting as point of contact for clinicians with a clear escalation procedure within the team.
- Undertake clinical triage and screening of referrals to determine suitability, urgency, and appropriate care pathways.
- Maintain oversight of open cases requiring clinical care coordinator input, ensuring timely and consistent management.
- Provide support to pathway lead to maintain a high standard of delivery including reviewing concerns or complaints in relation to the pathway.
Clinical Risk Assessment
- Undertake structured clinical risk assessment (including suicide risk, self-harm, risks to others, and vulnerability) using recognised frameworks.
- Provide immediate advice and support to therapists and administrative staff in responding to emerging or elevated risk with clear escalation processes in place.
- Support development of safety management plans and appropriate safety planning for service users presenting with complex presentations.
Safeguarding & Multi-Agency Working
- Maintain up-to-date knowledge of safeguarding legislation, local safeguarding procedures (children, adults), and multi-agency pathways.
- Act as a point of contact for urgent safeguarding queries and coordinate referrals to external agencies as needed (e.g. secondary mental health services, police, social care), escalating concerns as appropriate.
- Participate in multi-agency meetings and case discussions as required, representing the Talking Therapies service.
Clinical Governance & Quality
- Support service operational standards, policies, and safety management procedures.
- Contribute to audit, quality improvement, and clinical governance activities related to clinical care coordinator function, safety practice, and safeguarding.
- Help maintain accurate documentation and reporting in line with organisational standards.
Training & Supervision
- Provide informal supervision and guidance on intake processes and safety assessment to staff.
- Deliver or facilitate as part of the Lead and Senior team, local training on clinical care coordinator practice, safeguarding updates, and multi-agency procedures.
Communication
- Maintain effective communication with internal teams, external partners, service users, carers, and referrers.
- Support escalation pathways for out-of-hours or specialist queries in line with service policies.
Accountability & Reporting
- Reports to: Intake and Liaison Pathway Lead
- Works closely with: Clinical staff, Safeguarding leads, Secondary Mental Health Services, Social Care, GP Practices, and Partner agencies including voluntary sector.
Working Conditions
- Daily point of contact for staff within core service hours office based within main premises at Riverside Park. Service hours operate from 8am to 8pm, and there will be an expectation to provide late day cover on selected weekdays as part of agreed workplan.
- May involve telephone/video work, escalation management, and liaison with external agencies.
Job description
Job responsibilities
Key Responsibilities
- Provide daily support as part of the clinical care coordinator team, acting as point of contact for clinicians with a clear escalation procedure within the team.
- Undertake clinical triage and screening of referrals to determine suitability, urgency, and appropriate care pathways.
- Maintain oversight of open cases requiring clinical care coordinator input, ensuring timely and consistent management.
- Provide support to pathway lead to maintain a high standard of delivery including reviewing concerns or complaints in relation to the pathway.
Clinical Risk Assessment
- Undertake structured clinical risk assessment (including suicide risk, self-harm, risks to others, and vulnerability) using recognised frameworks.
- Provide immediate advice and support to therapists and administrative staff in responding to emerging or elevated risk with clear escalation processes in place.
- Support development of safety management plans and appropriate safety planning for service users presenting with complex presentations.
Safeguarding & Multi-Agency Working
- Maintain up-to-date knowledge of safeguarding legislation, local safeguarding procedures (children, adults), and multi-agency pathways.
- Act as a point of contact for urgent safeguarding queries and coordinate referrals to external agencies as needed (e.g. secondary mental health services, police, social care), escalating concerns as appropriate.
- Participate in multi-agency meetings and case discussions as required, representing the Talking Therapies service.
Clinical Governance & Quality
- Support service operational standards, policies, and safety management procedures.
- Contribute to audit, quality improvement, and clinical governance activities related to clinical care coordinator function, safety practice, and safeguarding.
- Help maintain accurate documentation and reporting in line with organisational standards.
Training & Supervision
- Provide informal supervision and guidance on intake processes and safety assessment to staff.
- Deliver or facilitate as part of the Lead and Senior team, local training on clinical care coordinator practice, safeguarding updates, and multi-agency procedures.
Communication
- Maintain effective communication with internal teams, external partners, service users, carers, and referrers.
- Support escalation pathways for out-of-hours or specialist queries in line with service policies.
Accountability & Reporting
- Reports to: Intake and Liaison Pathway Lead
- Works closely with: Clinical staff, Safeguarding leads, Secondary Mental Health Services, Social Care, GP Practices, and Partner agencies including voluntary sector.
Working Conditions
- Daily point of contact for staff within core service hours office based within main premises at Riverside Park. Service hours operate from 8am to 8pm, and there will be an expectation to provide late day cover on selected weekdays as part of agreed workplan.
- May involve telephone/video work, escalation management, and liaison with external agencies.
Person Specification
Qualifications
Essential
- Professional qualification in a relevant health/psychology/social care field.
Desirable
- Level 3 safeguarding training - DSO or willing to attend training.
Personal Qualities
Essential
- High level of motivation.
- Advanced communication skills.
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Ability to be self-reflective whilst working with service users and in own personal and professional development and in supervision.
- The ability and skills to act as an advocate for the Primary Care service to engage and foster good professional relationships with all health professionals of the service with the wider health care system.
- Act in ways that support equality and promotes diversity
Desirable
- Access to transport to travel to locations throughout the organisation with appropriate business insurance.
- Fluent in languages other than English.
Experience
Essential
- Significant experience working in mental health, psychological therapies, or related settings.
- Strong understanding of clinical risk assessment, safety planning, and risk mitigation strategies.
- In-depth knowledge of safeguarding children and adults frameworks and multi-agency responsibilities.
- Excellent communication skills and ability to lead difficult clinical conversations.
- Ability to manage competing demands in a health or social care environment.
- Competent with IT systems, clinical record-keeping, and reporting
Desirable
- Previous experience in NHS Talking Therapies or NHS mental health clinical coordination roles.
- Experience of developing or improving processes within health or social care.
- Experience of multi agency panels and joint decision-making forums.
Person Specification
Qualifications
Essential
- Professional qualification in a relevant health/psychology/social care field.
Desirable
- Level 3 safeguarding training - DSO or willing to attend training.
Personal Qualities
Essential
- High level of motivation.
- Advanced communication skills.
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Ability to be self-reflective whilst working with service users and in own personal and professional development and in supervision.
- The ability and skills to act as an advocate for the Primary Care service to engage and foster good professional relationships with all health professionals of the service with the wider health care system.
- Act in ways that support equality and promotes diversity
Desirable
- Access to transport to travel to locations throughout the organisation with appropriate business insurance.
- Fluent in languages other than English.
Experience
Essential
- Significant experience working in mental health, psychological therapies, or related settings.
- Strong understanding of clinical risk assessment, safety planning, and risk mitigation strategies.
- In-depth knowledge of safeguarding children and adults frameworks and multi-agency responsibilities.
- Excellent communication skills and ability to lead difficult clinical conversations.
- Ability to manage competing demands in a health or social care environment.
- Competent with IT systems, clinical record-keeping, and reporting
Desirable
- Previous experience in NHS Talking Therapies or NHS mental health clinical coordination roles.
- Experience of developing or improving processes within health or social care.
- Experience of multi agency panels and joint decision-making forums.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
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