Job summary
Alliance is a leading local mental health provider delivering psychological support and emotional well-being services in a range of settings.
Our Children, Young People and Family Service provide support for children's mental health on behalf of and in partnership with Northeast and North Cumbria Integrated Care Board (ICB) Tees Esk and Wear Valley NHS Foundations Trust (CAMHS) and other local organisations including the voluntary sector. Collectively we work together using theiThrivehttps://implementingthrive.org/about-us/i-thrive-implementing-thrive/ framework to improve mental health services and make them more accessible for children and young people in Tees Valley. Our mission is to help families navigate the mental health system so they can get the right support when they need it. We want to make sure everyone gets the help they deserve for better outcomes.
Partnership:
A collaborative of local organisations (TEWV, The Link, The Junction, Alliance Psychological Services, Changing Futures Northeast, and Teesside Mind) have come together to provide the Tees Valley CYP Getting Advice & Help (GA&H) service. This innovative partnership is built on a shared commitment to improving mental health outcomes for children and young people by making services more equitable, accessible, and responsive to local needs.
This role offers a unique opportunity to be part of a transformative initiative that is reshaping how mental health support is delivered to young people in our communities.
Main duties of the job
The postholder will support the Admin Lead in the delivery of an efficient administrative support service. The post holder will offer administrative support to the CYPF service and provide a first point of contact to CYPF accessing the service. They will also assist the Admin Lead in managing the CYPF database (IAPTUS) and the submissions of monthly data to the Children and Young Peoples Services Data Set via NHS Digital. This role is based at our offices in Billingham however there may be a requirement to provide cover at our other locations in Teesside for example to cover absence.
This role is full time however part time hours will be considered.
Closing date for applications: 25th January 2026
Interviews: 4th February 2026 in person at our offices at Belasis Business Park, Billingham
A DBS check is required for this role.
Candidates must have the right to work in the UK, we are unable to provide sponsorship for working visas.
We monitor the use of AI. If candidates have used AI to complete their application they should declare it.
AI-generated content may lack detail and not address key criteria outlined in the job description.
Personalisation is essential to convey individual skills, knowledge, and experiences effectively.
About us
Alliance offers first rate training and development opportunities, flexible working (where appropriate), child-care voucher scheme, 38 days annual leave per annum/pro rata, EAP health scheme and a 3% contributory pension scheme.
Alliance Psychological Services Limited is committed to promoting equal opportunities in our employment practice and service delivery. We are signatories to the Mindful Employers Charter. Alliance also has Investors in People status and is committed to the National Living Wage.
Alliance Psychological Services follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each persons individual responsibility and are committed to promoting and safeguarding the welfare of clients. Please note that due to the nature of the duties of these roles, an enhanced criminal records disclosure will be sought in the event of a successful application.
Job description
Job responsibilities
Main Duties and Responsibilities
Responsibilities
To provide efficient, accurate and timely administrative support to all team members including ensuring appropriate maintenance of the services Access Data Base, taking messages as appropriate, and dealing with confidential information.
To present a good image of Alliance and the Child and Family Service as well as maintaining good working relationships both internal and external, including Alliance Service Managers, other Alliance team members
Service Users including parents and carers, staff in schools and other educational establishments, staff within Local Authority Childrens Services staff in local PCT and other NHS organisations staff from public sector organisations and private sector organisations
Other duties:
Organisational Responsibilities
Values and behaviours
To demonstrate and be a role model for Alliances values, to promote and encourage positive behaviours, enhancing the quality and integrity of the services we provide.
Health, Safety and Wellbeing
To take responsibility for health, safety, and wellbeing in accordance with Alliance's policies and procedures.
Equality and diversity
To promote a society that gives everyone an equal chance to work and live free from discrimination and prejudice.
Confidentiality
To work in a way that does not divulge personal and/or confidential information and follow Alliances policies and procedures in relation to data protection and security of information.
Performance Management
To promote a culture whereby performance management is ingrained, and the highest standards and performance are achieved by all. Ensure that mandatory training commitments are met and that the postholder keeps up to date with Alliances policies and procedures. Contribute to Alliances Appraisal processes to ensure continuous learning and improvement and to increase organisational performance.
Job description
Job responsibilities
Main Duties and Responsibilities
Responsibilities
To provide efficient, accurate and timely administrative support to all team members including ensuring appropriate maintenance of the services Access Data Base, taking messages as appropriate, and dealing with confidential information.
To present a good image of Alliance and the Child and Family Service as well as maintaining good working relationships both internal and external, including Alliance Service Managers, other Alliance team members
Service Users including parents and carers, staff in schools and other educational establishments, staff within Local Authority Childrens Services staff in local PCT and other NHS organisations staff from public sector organisations and private sector organisations
Other duties:
Organisational Responsibilities
Values and behaviours
To demonstrate and be a role model for Alliances values, to promote and encourage positive behaviours, enhancing the quality and integrity of the services we provide.
Health, Safety and Wellbeing
To take responsibility for health, safety, and wellbeing in accordance with Alliance's policies and procedures.
Equality and diversity
To promote a society that gives everyone an equal chance to work and live free from discrimination and prejudice.
Confidentiality
To work in a way that does not divulge personal and/or confidential information and follow Alliances policies and procedures in relation to data protection and security of information.
Performance Management
To promote a culture whereby performance management is ingrained, and the highest standards and performance are achieved by all. Ensure that mandatory training commitments are met and that the postholder keeps up to date with Alliances policies and procedures. Contribute to Alliances Appraisal processes to ensure continuous learning and improvement and to increase organisational performance.
Person Specification
Qualifications
Essential
- NVQ Level 2 or equivalent in Administrative/Business subject
Desirable
- Previous experience in NHS/healthcare.
Experience
Essential
- Experience and understanding of database systems.
- Excellent telephone and verbal communication skills
- Accuracy and attention to detail
- Understanding of confidentiality
- Experience of working within a busy environment within agreed timescales.
- Ability to take minutes in meetings and disseminate to attendees.
Desirable
- Experience and understanding of database systems.
- Excellent telephone and verbal communication skills
- Accuracy and attention to detail
- Understanding of confidentiality
- Experience of working within a busy environment within agreed timescales.
- Ability to take minutes in meetings and disseminate to attendees.
Other Qualities
Essential
- High level of motivation and organisational skills
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure and alone at times.
- Ability to handle sensitive and emotionally difficult calls.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Flexible and adaptable.
- High level of motivation and organisational skills
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure and alone at times.
- Ability to handle sensitive and emotionally difficult calls.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Flexible and adaptable.
- High level of motivation and organisational skills
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure and alone at times.
- Ability to handle sensitive and emotionally difficult calls.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Flexible and adaptable.
- Act in ways that support equality and promotes diversity.
Desirable
- Ability to use own initiative.
Person Specification
Qualifications
Essential
- NVQ Level 2 or equivalent in Administrative/Business subject
Desirable
- Previous experience in NHS/healthcare.
Experience
Essential
- Experience and understanding of database systems.
- Excellent telephone and verbal communication skills
- Accuracy and attention to detail
- Understanding of confidentiality
- Experience of working within a busy environment within agreed timescales.
- Ability to take minutes in meetings and disseminate to attendees.
Desirable
- Experience and understanding of database systems.
- Excellent telephone and verbal communication skills
- Accuracy and attention to detail
- Understanding of confidentiality
- Experience of working within a busy environment within agreed timescales.
- Ability to take minutes in meetings and disseminate to attendees.
Other Qualities
Essential
- High level of motivation and organisational skills
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure and alone at times.
- Ability to handle sensitive and emotionally difficult calls.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Flexible and adaptable.
- High level of motivation and organisational skills
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure and alone at times.
- Ability to handle sensitive and emotionally difficult calls.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Flexible and adaptable.
- High level of motivation and organisational skills
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure and alone at times.
- Ability to handle sensitive and emotionally difficult calls.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Flexible and adaptable.
- Act in ways that support equality and promotes diversity.
Desirable
- Ability to use own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
