Job summary
Alliance is a leading local children's mental health
provider delivering psychological support and emotional well-being services in
a range of educational settings across Teesside, supporting a whole school
approach to improving children's mental health and wellbeing. We also provide psychological therapies to
children and families with multiple and complex needs. Through the Children and
Young Peoples Improving Access to Psychological Therapies (CYP IAPT) Programme
and the implementation of Mental Health Support Teams our service
transformation is through the delivery of evidence-based therapies, use of
routine outcome measures and in full collaboration with children, young people
and families.
The post holder will support the Admin Lead in the
delivery of an efficient administrative support service. The post holder will offer
administrative support to the Children, Young People & Family Service (CYPF)
and provide a first point of contact to CYPF accessing the service. They will
also assist the Admin Lead in managing the CYPF database (IAPTUS) and the submissions of monthly data to the Children and Young
Peoples Mental Health Services Data Set via NHS Digital.
Main duties of the job
To support the Admin Lead with the day to day running of the
administration service
To take minutes of meetings when required
Be a point of contact for team queries when the Admin Lead is unavailable.
To provide efficient, accurate and timely
administrative support to all team members including ensuring appropriate
maintenance of the services Access Data Base, taking messages as appropriate,
and dealing with confidential information.
To enter clinical and other data onto the Clinical
Database (IAPTUS) in accordance with agreed procedures and guidelines.
To manage supervisor alerts on the clinical
database (IAPTUS) and liaise directly with service leads/managers.
To ensure a professional customer focused service
is always maintained with excellent communication.
Any other duties that may be required to facilitate
the smooth and efficient running of the administrative function of the service.
Minimum 22.5 hours per week, up to 37.5 Hours per week
Closing Date: 18 April 25
Interview Date: 30 April 25
You must have right to work in the UK as we are currently unable to offer working visa opportunities.
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About us
Alliance offers first rate training and development opportunities, flexible working (where appropriate), child-care voucher scheme, 38 days annual leave per annum/pro rata, EAP health scheme and a 3% contributory pension scheme.
Alliance Psychological Services Limited is committed to promoting equal opportunities in our employment practice and service delivery. We are signatories to the Mindful Employers Charter. Alliance also has Investors in People status and is committed to the National Living Wage.
Alliance Psychological Services follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each persons individual responsibility and are committed to promoting and safeguarding the welfare of clients. Please note that due to the nature of the duties of these roles, an enhanced criminal records disclosure will be sought in the event of a successful application.
Job description
Job responsibilities
To support the Admin Lead with the day to day running of the
administration service
To take minutes of meetings when required
Be a point of contact for team queries when the Admin Lead is unavailable.
To provide efficient, accurate and timely
administrative support to all team members including ensuring appropriate
maintenance of the services Access Data Base, taking messages as appropriate,
and dealing with confidential information.
To enter clinical and other data onto the Clinical
Database (IAPTUS) in accordance with agreed procedures and guidelines.
To manage supervisor alerts on the clinical
database (IAPTUS) and liaise directly with service leads/managers.
To ensure a professional customer focused service
is always maintained with excellent communication.
Any other duties that may be required to facilitate
the smooth and efficient running of the administrative function of the service.
To
provide good customer care for Service Users, schools and other professionals and partnership
organisations that use the Child and Family Service
To
facilitate communication and effective operational functions both within the
team and externally on a daily basis. For example: telephone; e-mail; fax;
paperwork
To
participate in the organisation and improvement of Child and Family Service
administrative systems that ensure and uphold consistency across all Teams
To
contribute to Team and Service development
To
present a good image of Alliance and the Child and Family Service as well as
maintaining good working relationships both internal and external, including
Alliance Service Managers, other Alliance team members, Service Users including
parents and carers, staff in schools and other educational establishments,
staff within Local Authority Childrens Services staff in local PCT and other
NHS organisations staff from public sector organisations and private sector
organisations
Maintain
personal and professional development to meet the changing demands of the job,
participate in appropriate training/development activities and encourage and
support staff in their development and training
Undertake
such other duties, training and/or hours of work as may be reasonably required
by your manager, and which are consistent with the general level of
responsibility of this job;
Any other duties that may be required to facilitate
the smooth and efficient running of the administrative function of the service.
To
undertake health and safety duties commensurate with the post and/or as
detailed in the Alliances Health and Safety Policy
Job description
Job responsibilities
To support the Admin Lead with the day to day running of the
administration service
To take minutes of meetings when required
Be a point of contact for team queries when the Admin Lead is unavailable.
To provide efficient, accurate and timely
administrative support to all team members including ensuring appropriate
maintenance of the services Access Data Base, taking messages as appropriate,
and dealing with confidential information.
To enter clinical and other data onto the Clinical
Database (IAPTUS) in accordance with agreed procedures and guidelines.
To manage supervisor alerts on the clinical
database (IAPTUS) and liaise directly with service leads/managers.
To ensure a professional customer focused service
is always maintained with excellent communication.
Any other duties that may be required to facilitate
the smooth and efficient running of the administrative function of the service.
To
provide good customer care for Service Users, schools and other professionals and partnership
organisations that use the Child and Family Service
To
facilitate communication and effective operational functions both within the
team and externally on a daily basis. For example: telephone; e-mail; fax;
paperwork
To
participate in the organisation and improvement of Child and Family Service
administrative systems that ensure and uphold consistency across all Teams
To
contribute to Team and Service development
To
present a good image of Alliance and the Child and Family Service as well as
maintaining good working relationships both internal and external, including
Alliance Service Managers, other Alliance team members, Service Users including
parents and carers, staff in schools and other educational establishments,
staff within Local Authority Childrens Services staff in local PCT and other
NHS organisations staff from public sector organisations and private sector
organisations
Maintain
personal and professional development to meet the changing demands of the job,
participate in appropriate training/development activities and encourage and
support staff in their development and training
Undertake
such other duties, training and/or hours of work as may be reasonably required
by your manager, and which are consistent with the general level of
responsibility of this job;
Any other duties that may be required to facilitate
the smooth and efficient running of the administrative function of the service.
To
undertake health and safety duties commensurate with the post and/or as
detailed in the Alliances Health and Safety Policy
Person Specification
Qualifications
Essential
- NVQ Level 2 or equivalent in Administrative/Business subject
Desirable
- Previous experience in NHS/healthcare.
Experience
Essential
- Experience and understanding of database systems.
- Excellent telephone and verbal communication skills
- Accuracy and attention to detail
- Understanding of confidentiality
- Experience of working within a busy environment within agreed timescales.
- Ability to take minutes in meetings and disseminate to attendees.
Desirable
- Experience and understanding of database systems.
- Excellent telephone and verbal communication skills
- Accuracy and attention to detail
- Understanding of confidentiality
- Experience of working within a busy environment within agreed timescales.
- Ability to take minutes in meetings and disseminate to attendees.
Other Qualities
Essential
- High level of motivation and organisational skills
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure and alone at times.
- Ability to handle sensitive and emotionally difficult calls.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Flexible and adaptable.
- High level of motivation and organisational skills
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure and alone at times.
- Ability to handle sensitive and emotionally difficult calls.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Flexible and adaptable.
- High level of motivation and organisational skills
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure and alone at times.
- Ability to handle sensitive and emotionally difficult calls.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Flexible and adaptable.
- Act in ways that support equality and promotes diversity.
Desirable
- Ability to use own initiative.
Person Specification
Qualifications
Essential
- NVQ Level 2 or equivalent in Administrative/Business subject
Desirable
- Previous experience in NHS/healthcare.
Experience
Essential
- Experience and understanding of database systems.
- Excellent telephone and verbal communication skills
- Accuracy and attention to detail
- Understanding of confidentiality
- Experience of working within a busy environment within agreed timescales.
- Ability to take minutes in meetings and disseminate to attendees.
Desirable
- Experience and understanding of database systems.
- Excellent telephone and verbal communication skills
- Accuracy and attention to detail
- Understanding of confidentiality
- Experience of working within a busy environment within agreed timescales.
- Ability to take minutes in meetings and disseminate to attendees.
Other Qualities
Essential
- High level of motivation and organisational skills
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure and alone at times.
- Ability to handle sensitive and emotionally difficult calls.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Flexible and adaptable.
- High level of motivation and organisational skills
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure and alone at times.
- Ability to handle sensitive and emotionally difficult calls.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Flexible and adaptable.
- High level of motivation and organisational skills
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure and alone at times.
- Ability to handle sensitive and emotionally difficult calls.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Flexible and adaptable.
- Act in ways that support equality and promotes diversity.
Desirable
- Ability to use own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
