Job summary
Salford Primary Care Togetheris a community interest company that runs 3 GP surgeries as well as all out of hours GP services in the region.
We seek to recruit an additional Receptionists to work in our busy GP surgery inLittle Hulton Health Centre.We have 1 x Full Time role available - our Practice is open from 8am - 6.30pm Monday-Friday. Working pattern will be discussed at interview.
The role is fast paced and varied - you will offer assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake administrative duties to assist in the smooth running of the practice.To facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Ideal applicant ideally will have a background within reception or clerical work - coupled with excellent communication skills. You will be computer literate and a real multi-tasker who is able to work unsupervised.
The work can be fast paced and occasionally can be stressful and on occasion you may have to deal with emergency situations so you need to have a cool, calm, collected manner.
Excellent customer services skills are an absolute must and a genuine commitment to making a real difference to patient centered care
Main duties of the job
The role is within the Phone Team and Front of House for our Little Hulton Practice.
To be the first point of contact for the patients, members the primary healthcare team, secondary care and other associated healthcare agencies.
Ensuring excellent customer service at all times, supporting the patients to access appropriate and effective care to suit their need.
The role involves working on the reception desk, meeting and greeting the patients, welcoming the patients and visitors to the practice whether this is an appointment or general query.
About us
Salford Primary Care Together is a Community Interest Company, which means we exist to improve the health and wellbeing of the people of Salford and all our resources are dedicated to doing just that. We are proud to serve 20,000 patients across Eccles, Little Hulton, Charlestown and Lower Kersal via our three practices, Eccles Gateway, Little Hulton and Willow Tree. As part of our services we also run an Inclusion service, Extended Primary Integrated Care 24 (EPIC 24). The care of our local people is at the heart of everything we do, and we have committed to drive the collaboration of the citys GP practices to strengthen and improve care for the local communities.
Job description
Job responsibilities
- To receive patients at the surgery in a friendly manner, efficiently checking-in those with booked appointments.
- To receive and make telephone calls, using a helpful and problem-solving approach.
- To maintain good housekeeping of the admin and reception areas as well as maintain the security of the building by ensuring visitors are signed in/out. Report any issues that will affect the smooth running of the practice to your line manager.
- To monitor flow of patients and inform patients and staff of any delays or possible problems. To ensure that patients with an urgent medical need are brought to the attention of the clinical staff and are dealt with in a logical and non-disruptive manner.
- To explain practice arrangements and formal requirements to existing and new patients and those seeking temporary registration and ensure that the necessary registration procedures are completed in a timely manner.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative and clerical support to clinical staff and other members of the Practice team.
- To gain competency, as directed, in the use of IT applications in support of your role; including, but restricted to: EMIS, DocMan, X-On (Surgery Connect), AccuRx and Bright HR.
- To book appointments and recalls, ensuring sufficient information is recorded to enable clinical staff to access the patients record and to prioritise their workload.
- To process prescription requests as directed.
- Facilitate effective communication between patients, members the primary healthcare team, secondary care and other associated healthcare agencies.
- Scanning correspondence on to patients records as required.
- Liaising with the hospitals and secondary care about patient appointments and test result queries.
- Dealing with queries raised by Clinicians, The Management team and Patients.
- Processing requests from patients and others regarding medical records and medical information including ensuring appropriate consent is in place and payment is received in line with SPCT procedures.
- Managing stock levels and ordering of all secretarial and practice stationery.
- To attend and minute meetings as requested.
- To carry out any other duties as have reasonably been requested by the Practice Manager and not to unreasonably withhold agreement.
Policies and Procedures
Comply with all SPCT policies and procedures, identifying improvements where appropriate
To uphold the confidentiality of all records held by SPCT, whether they are patient records, employee records or management information.
To work within Calidcott principles and SPCTs information governance policies and protocols
To report significant events via Ulysses, as per SPCT procedure.
Infection Control
Take individual responsibility to ensure working practice is safe and follow the policies and procedures of Salford Primary Care Together.
Safeguarding responsibilities
Safeguarding is everyones responsibility. Employees must at all times have regards for the need to safeguard, inclusive of modern-day Slavery and Human Trafficking and promote the welfare of children and adults at risk in line with legislation. Employees of SPCT must follow all safeguarding policies and procedures and reporting mechanisms to raise safeguarding concerns and keepup to date with safeguarding training as required.
Health & Safety
You must take reasonable care of your own health, safety and wellbeing, and that of your colleagues, in accordance with the Health and Safety policy.
Training and Development
Each staff member is required to undertake several training modules relevant to the role, both online and external sessions.
Job description
Job responsibilities
- To receive patients at the surgery in a friendly manner, efficiently checking-in those with booked appointments.
- To receive and make telephone calls, using a helpful and problem-solving approach.
- To maintain good housekeeping of the admin and reception areas as well as maintain the security of the building by ensuring visitors are signed in/out. Report any issues that will affect the smooth running of the practice to your line manager.
- To monitor flow of patients and inform patients and staff of any delays or possible problems. To ensure that patients with an urgent medical need are brought to the attention of the clinical staff and are dealt with in a logical and non-disruptive manner.
- To explain practice arrangements and formal requirements to existing and new patients and those seeking temporary registration and ensure that the necessary registration procedures are completed in a timely manner.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative and clerical support to clinical staff and other members of the Practice team.
- To gain competency, as directed, in the use of IT applications in support of your role; including, but restricted to: EMIS, DocMan, X-On (Surgery Connect), AccuRx and Bright HR.
- To book appointments and recalls, ensuring sufficient information is recorded to enable clinical staff to access the patients record and to prioritise their workload.
- To process prescription requests as directed.
- Facilitate effective communication between patients, members the primary healthcare team, secondary care and other associated healthcare agencies.
- Scanning correspondence on to patients records as required.
- Liaising with the hospitals and secondary care about patient appointments and test result queries.
- Dealing with queries raised by Clinicians, The Management team and Patients.
- Processing requests from patients and others regarding medical records and medical information including ensuring appropriate consent is in place and payment is received in line with SPCT procedures.
- Managing stock levels and ordering of all secretarial and practice stationery.
- To attend and minute meetings as requested.
- To carry out any other duties as have reasonably been requested by the Practice Manager and not to unreasonably withhold agreement.
Policies and Procedures
Comply with all SPCT policies and procedures, identifying improvements where appropriate
To uphold the confidentiality of all records held by SPCT, whether they are patient records, employee records or management information.
To work within Calidcott principles and SPCTs information governance policies and protocols
To report significant events via Ulysses, as per SPCT procedure.
Infection Control
Take individual responsibility to ensure working practice is safe and follow the policies and procedures of Salford Primary Care Together.
Safeguarding responsibilities
Safeguarding is everyones responsibility. Employees must at all times have regards for the need to safeguard, inclusive of modern-day Slavery and Human Trafficking and promote the welfare of children and adults at risk in line with legislation. Employees of SPCT must follow all safeguarding policies and procedures and reporting mechanisms to raise safeguarding concerns and keepup to date with safeguarding training as required.
Health & Safety
You must take reasonable care of your own health, safety and wellbeing, and that of your colleagues, in accordance with the Health and Safety policy.
Training and Development
Each staff member is required to undertake several training modules relevant to the role, both online and external sessions.
Person Specification
Qualifications
Essential
- Good general education including GCSE English and Maths
Desirable
- Evidence of Primary Care training courses
Experience
Essential
- Computer literate with experience of using the full Microsoft Suite
- Excellent organisation of own workload
- Excellent interpersonal and communication skills both verbally and written
- Ability to multi-task with experience of working in a fast paced office environment
Desirable
- Previous Secretarial or clerical experience (minimum 1 year)
- Prior experience of working in General Practice
- Experience of clinical systems eg EMIS, Docman, Footfall
- Confident in minute taking
Person Specification
Qualifications
Essential
- Good general education including GCSE English and Maths
Desirable
- Evidence of Primary Care training courses
Experience
Essential
- Computer literate with experience of using the full Microsoft Suite
- Excellent organisation of own workload
- Excellent interpersonal and communication skills both verbally and written
- Ability to multi-task with experience of working in a fast paced office environment
Desirable
- Previous Secretarial or clerical experience (minimum 1 year)
- Prior experience of working in General Practice
- Experience of clinical systems eg EMIS, Docman, Footfall
- Confident in minute taking
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
