Primary Care Digital First Facilitator

Job description

Job responsibilities

KEY RESPONSIBILITIES

· To co-ordinate the use of GP clinical systems and digital technologies within primary care, in order to support improvements to the health of the local population and to support the general management of patients and practices. This will involve supporting neighbourhoods, standardising data recording, and working processes as well as facilitating training and behaviour change with regards to Information Management and Technology within the neighbourhoods.

· To work closely with line managers in order to deliver organisation targets in an efficient and accurate way.

· Maintain excellent communication with all staff, patients, and all stakeholders, ensuring all organisational and practice information is accurate and up to date for programmes and projects.

· Work directly with the Business Intelligence teams to support and report on successful delivery and performance objectives.

· To work autonomously and refer to Informatics manager as necessary.

· To communicate effectively at all levels and multidisciplinary Primary Health Care Teams and to foster and promote effective lines of communication within GP practices.

· Leads the delivery of projects and work packages to meet business needs and deliver agreed benefits by effectively utilising the necessary resources and skills.

There is an expectation for you attend the office as required as well as travel in the area of your locality, this includes across into other areas of Greater Manchester as required, dependent on the programme of work.

The successful candidates will be enrolled on to a mixture of face-to-face training and then, quarterly training will mainly be delivered via Microsoft teams to support skills improvement.

In addition, the Digital First Facilitators will be enrolled into our new digital first academy where they will be able to receive training and support with skills to enable them to be effective facilitators and develop new transferable skills that can be captured and used in this role and help the facilitators in their career journey in the NHS.

Policies and Procedures

Comply with all SPCT policies and procedures, identifying improvements where appropriate

To uphold the confidentiality of all records held by SPCT, whether they are patient records, employee records or management information.

To work within Calidcott principles and SPCT’s information governance policies and protocols

To report significant events via Ulysses, as per SPCT procedure.

Infection Control

Take individual responsibility to ensure working practice is safe and follow the policies and procedures of Salford Primary Care Together.

Safeguarding responsibilities

Safeguarding is everyone’s responsibility. Employees must at all times have regards for the need to safeguard, inclusive of modern-day Slavery and Human Trafficking and promote the welfare of children and adults at risk in line with legislation. Employees of SPCT must follow all safeguarding policies and procedures and reporting mechanisms to raise safeguarding concerns and keep up to date with safeguarding training as required.

Health & Safety

You must take reasonable care of your own health, safety and wellbeing, and that of your colleagues, in accordance with the Health and Safety policy.

Person Specification

General skills and knowledge

Essential

• Evidence of excellent customer services and approach to service delivery.

Desirable

• Knowledge of GP clinical information systems and clinical coding.

Experience

Essential

• Experience of working in a professional environment.
• Experience of using high level IT functionality.
• Experience of user support, recording, assessing and responding to user queries, and providing resolutions to problems and referring for follow-up training/advice and guidance if appropriate.

Desirable

• Experience of working under pressure particularly with end-users at all levels of seniority.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Salford Primary Care Together (SPCT)

Address

3rd Floor, 2 City Approach

Albert Street

Eccles

Salford

M300BL

Employer's website

https://www.spctogether.co.uk (Opens in a new tab)