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WILLOWBROOK HOSPICE

Clinical Services Administrator

The closing date is 18 May 2025

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Job summary

We are looking for 2 Clinical Services Administrators (20 hours per role) to provide full palliative administrative support for the patient journey and clinical management within Willowbrook's Inpatient and Outreach Services.

Main duties of the job

The ideal candidates will have the ability to work on their own initiative and prioritise their workload to meet agreed deadlines, as well as flexibility to cross cover where necessary.

Duties will be carried out according to the philosophy of Willowbrook, always acting in such a manner as to justify public trust and confidence.

About us

Willowbrook Hospice is a purpose built independent hospice opened in 1997. It is an adult hospice caring for patients with specialist palliative care needs, serving the community of St Helens and Knowsley. It was built with the support of local people.

Willowbrook hospice is not just a building, it is a way of caring for people. The Hospice works to improve the lives of people who have a life-limiting or terminal illness, helping them to live well before they die.

Willowbrook Hospice not only takes care of peoples physical needs but looks after their emotional, spiritual and social needs as well. It also supports carers, family members and close friends, both during a persons illness and in bereavement

Details

Date posted

07 May 2025

Pay scheme

Other

Salary

£12,699 to £13,369 a year

Contract

Permanent

Working pattern

Part-time

Reference number

E0158-25-0002

Job locations

PORTICO LANE

PRESCOT

L34 2QT


Job description

Job responsibilities

To provide full and comprehensive administrative support across Clinical Services. This will include involvement in the coordination of the patient and family journey from referral to discharge for Inpatient and Outreach Services.

To process all Specialist Palliative Care referrals in accordance with Hospice Policy, for Inpatient and Outreach Services, including rapid discharge.

To effectively and accurately complete essential administrative tasks including, but no limited to, producing accurate letters (to agreed timeframes), monitoring and managing incoming and outgoing post and emails and maintaining databases (primarily System One).

To be the first point of contact for patients, their loved ones, and professionals that refer to the Hospice and will be required to manage telephone/face to face/email enquiries for both Inpatient and Outreach Services.

To communicate effectively with colleagues within inpatient and Outreach services in order to ensure essential information is accurate and accessible.

To provide support to inpatient and Outreach services management, as required.

To maintain patient confidentiality and accurate and robust record keeping at all times.

To operate as part of Willowbrooks Administration Team, supporting the medical and clinical work of the hospice including covering duties of other administration staff.

To undertake any other duties as deemed necessary and appropriate to your role.

Job description

Job responsibilities

To provide full and comprehensive administrative support across Clinical Services. This will include involvement in the coordination of the patient and family journey from referral to discharge for Inpatient and Outreach Services.

To process all Specialist Palliative Care referrals in accordance with Hospice Policy, for Inpatient and Outreach Services, including rapid discharge.

To effectively and accurately complete essential administrative tasks including, but no limited to, producing accurate letters (to agreed timeframes), monitoring and managing incoming and outgoing post and emails and maintaining databases (primarily System One).

To be the first point of contact for patients, their loved ones, and professionals that refer to the Hospice and will be required to manage telephone/face to face/email enquiries for both Inpatient and Outreach Services.

To communicate effectively with colleagues within inpatient and Outreach services in order to ensure essential information is accurate and accessible.

To provide support to inpatient and Outreach services management, as required.

To maintain patient confidentiality and accurate and robust record keeping at all times.

To operate as part of Willowbrooks Administration Team, supporting the medical and clinical work of the hospice including covering duties of other administration staff.

To undertake any other duties as deemed necessary and appropriate to your role.

Person Specification

Experience

Essential

  • Competent IT skills including Microsoft suite, and databases
  • Experience of Medical Terminology
  • Knowledge of patients health records systems
  • Previous experience dealing with the public

Desirable

  • Experience of System One patient health records system
  • Previous experience working in a health care setting

Other

Essential

  • Excellent communication Skills
  • Tact and diplomacy
  • Able to prioritise workload and meet agreed timeframes
  • Caring and compassionate

Desirable

  • Awareness of Palliative care
Person Specification

Experience

Essential

  • Competent IT skills including Microsoft suite, and databases
  • Experience of Medical Terminology
  • Knowledge of patients health records systems
  • Previous experience dealing with the public

Desirable

  • Experience of System One patient health records system
  • Previous experience working in a health care setting

Other

Essential

  • Excellent communication Skills
  • Tact and diplomacy
  • Able to prioritise workload and meet agreed timeframes
  • Caring and compassionate

Desirable

  • Awareness of Palliative care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

WILLOWBROOK HOSPICE

Address

PORTICO LANE

PRESCOT

L34 2QT


Employer's website

https://www.willowbrook.org.uk/ (Opens in a new tab)

Employer details

Employer name

WILLOWBROOK HOSPICE

Address

PORTICO LANE

PRESCOT

L34 2QT


Employer's website

https://www.willowbrook.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

07 May 2025

Pay scheme

Other

Salary

£12,699 to £13,369 a year

Contract

Permanent

Working pattern

Part-time

Reference number

E0158-25-0002

Job locations

PORTICO LANE

PRESCOT

L34 2QT


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