Head of People and Culture

Job responsibilities

Recruitment & Selection

Co-ordinate recruitment throughout the organisation through management of the appropriate processes.

Build relationships with recruiters, draft briefs, develop interview processes and set up interviews where necessary.

Provide support to interviews as and when necessary, ensuring that the highest calibre of applicant is attracted and selected for the post.

Ensure recruitment & selection processes, methods and procedures are carried out to the highest standards regarding advertising, interviewing, selection testing, job/role descriptions and procedures.

In consultation with Operational Managers, produce and update new job descriptions as and when required

Maintain Contracts of Employment that reflect up to date legislation.

Support the Trustee Board with recruitment for Board members including implementation of the relevant Fit and Proper Persons Regulations

Fully support the Registered Manager with all aspects of Well-led requirements for the Care Quality Commission

Employee Relations

Provide advice and guidance to Operational Managers to ensure that the execution of disciplinary, capability and grievance issues are dealt with fairly and within the law. Consult with the ELT and with employment lawyers where appropriate.

Manage complex disciplinary & grievance cases as and when required

Support the Heads of Departments with Occupational Health, Wellbeing and Staff Support referrals and provide guidance in the execution of the sickness absence policy and procedures. Support complex cases as appropriate and undertake requests for medical reports to assist in decision making.

Provide advice and guidance to members of staff in respect of human resource and employment issues.

Meet with staff to agree arrangements for maternity, paternity and adoption leave, arranging risk assessments where appropriate. Provide support and guidance to operatinal managers in managing flexible working and parental leave requests.

Conduct exit interviews for Senior Managers where required and handle complex issues relating to leavers - letters, reference requests, retirement arrangements etc.

Keep ELT informed of HR matters as they arise to support them in the sharing of relevant information with the Chair and Board of Trustees.

Organisational Development

Support HR initiatives and deliver identified activities in line with the organisational and HR Business Improvement Plan.

Scope and implement an annual agenda for HR strategy in line with the business plan. Ensure HR plans support the needs of the business and are flexible to cope with changes in the organisation, as and when they occur.

Develop and implement strategic Human Resource initiatives for the organisation and for the HR department.

Support the development and implementation of HR Policy and Procedures ensuring full compliance with The Care Quality Commission and The Charity Commission requirements.

Take a key advisory lead role in all redundancy processes and consultations as appropriate.

Develop relevant processes and procedures in line with all electronic reporting systems.

Develop an effective, professional, and collaborative relationship with all Head of Departments within the organisation.

Provide leadership and project management for Human Resource projects as directed by the ELT.

Regularly liaise with the ELT members, discussing employee and business issues to assist in the effective running of the organisation.

Lead the Staff Engagement Group ensuring all organisational departments are fully represented.

Lead the Staff and Volunteer surveys for organisational improvements year on year.

Ensure support for the Freedom to Speak up Guardian policy and procedures.

Provide line management of the HR department and Volunteer department.

Compliance

Attend Trusteee HR Group meetings to provide assurance and data that demonstartes compliance with HR related matters.

Ensure that employment policies and procedures comply with legal requirements and are implemented with all Head of Departments to a high standard. Ensure policies are reviewed and up to date.

Liaise with the organisations legal representatives as and when required.

Ensure probationary periods are managed in accordance with Hospice Policy.

Ensure HR procedures and practices are effective, efficient, accurate, legally compliant and in line with best practice.

Review the Disclosure and Barring Checks (DBS) process in line with organisational requirements

Ensure valid General Medical Council (GMC) and Medical Defence certification is in place as part of Practicing Privileges Policies and procedures.

Ensure HR KPIs are completed within identified timescales. Undertake analysis and provide up to date information as required via HR Dashboard for the ELT and Board of Trustees.

Provide support to the Finance Department to ensure the effective management and compliance of Pensions Auto Enrolment and that all payroll HR requirements are ratified with Finance Manager before each BACS payment is processed.

Adhere to all HR Policies & Procedures; and promoting good practice regarding (a) Confidentiality; (b) Health & Safety of self, colleagues, and service users; and (c) equality of diversity and opportunity.

Attend all appropriate Networking groups and meetings ensuring shared best practice is given consideration by the ELT.

TRAINING & DEVELOPMENT

In consultation with the Clinical Director and with support from the practice development facilitator, develop the Annual Training & Development plan and oversee the implementation, collation and monitoring of mandatory courses to ensure they are completed within the required timescales.

Co-ordinate and monitor all training matrices for the organisation ensuring compliance in all mandatory areas.

Source, develop and deliver relevant management training as defined in the annual training & development plan and organisational strategy.

Develop the annual staff appraisal process and deliver relevant training to Heads of Departments, ensuring departments are compliant with the completion of Appraisals within agreed timescales.

Oversee the monitoring of the annual appraisal process.

Conduct training needs analysis and designs and implement a training plan with input from Head of departments.

Attend all training courses required to carry out your job role and continued development within the organisation.

REMUNERATION

In consultation with ELT review all staff salaries and make recommendations for pay levels and any increases in consultation with Heads of Departments. Ensure implementation of associated increases and the necessary administrative requirements.

In conjunction with the ELT prepare for the annual pay review and produce a proposal for the HR Group.

HR SYSTEMS & REPORTING

Provide management reports and KPIs to the ELT and HR Group and make recommendations where appropriate via a dedicated HR Dashboard.

Provide management reports and KPIs at the quality assurance meeting.

Source HR and Learning Management Systems as appropriate to ensure organisational needs are met. Ensure the effective use of the HR Database and Hospice Web Site, reviewing requirements as and when necessary to ensure they meet the needs of the organisation.

General

Be familiar with the Health and Safety Policy operated by the Hospice with regard to: -

The Health and Safety at Work Act 1974

Fire Safety Regulations

Manual Handling

Attend Statutory Fire training

Assist other employees, visitors, and volunteers in the normal course of duty to recognise safe practices and procedures where necessary

Confidentiality and Security of Information

Within your position you will be expected to adhere to the Security of Information Policy that concerns your job role within the Hospice.

You will be expected to attend security and confidentiality training as and when required.

Should you have any matters of concern you are encouraged to raise these with your line manager.

Diversity and Equality

All staff will be treated with respect by management, colleagues, patients, and visitors and equally staff will treat management, colleagues, patients, and visitors with the same level of respect.

Staff will be supported to challenge any discriminatory behaviour that may be based on differences in race, disability, language, culture, religion, sexuality, age, and gender or employment status.

SAFEGUARDING

The organisation has a zero -tolerance approach to the abuse of children, young people, andadults. All employees are required to promote and safeguard the welfare of children and young people and comply with the Local Safeguarding Children Board Procedures and the Children Act (1989, 2004).

In accordance with the multiagency policy safeguarding, you will be required to ensure that the health and well-being of adults is appropriately safeguarded.

It is your duty to attend training appropriate to your role in safeguarding children and adults, which includes understanding and recognising the signs of abuse and knowing how to raise concerns when those signs of abuse are noticed in a person.

The post holder may occasionally be required to work flexible hours within reasonable bounds and support events for the Charity.

The post holder will always act as a professional and knowledgeable ambassador for the charity.

The tasks listed in this job description are not designed to be exhaustive and may vary from time to time. This document will be reviewed in consultation with the post holder as the role and services provided by the organisation develop.

Qualifications

Essential

• CIPD Level 5 Qualification
• Familiar with personnel management information systems
• Experienced MS Office user, particularly Word, Excel, and Outlook

Desirable

• Presentation skills
• Experience of Vantage and Healthroster
• CIPD Level 7 Qualification
• Equality Diversity and Inclusion Qualification

Experience

Essential

• A minimum of 3 years experience working in a HR environment, at least 1 year of which has been at HR Advisor or equivalent level.
• Experience developing and implementing policies, procedures and initiatives.
• An up-to-date level of knowledge of employment law and legislation, and its application with the ability to assimilate policy/terms and conditions and apply in a work setting.
• Extensive experience of successfully supporting managers in resolving employee relations issues in a consistent and fair manner. This includes guiding disciplinary and grievance procedures.
• Management and leadership experience of a HR team.
• Experience of stakeholder management.
• Proficient in data analysis and reporting to inform HR strategies and decision making.

Desirable

• Experience of delivering training.
• Understanding of the charity sector and issues regarding working with volunteers.
• Project / Change Management experience.
• Knowledge or qualification in Data Protection.
• Working knowledge of a HR database and management system.
• Knowledge of the Vantage and Healthroster system would be particularly advantageous.

Personal Attributes

Essential

• Able to cope well when under pressure from competing priorities, unpredictable requests, and interruptions.
• Proactive, creative, and resourceful with an attention to detail.
• Strong people skills demonstrating warmth, approachability and understanding to cope with diverse groups of people.
• Self-motivated with a proven ability to work as part of a team.
• Ability to build strong and effective working relationships.
• Sense of humour, patience, and flexibility.
• Willingness to participate in any further training necessary to enhance skills and ensure the quality of the service provided.
• Ability to address staff and organisational challenges head on.
• Confident in being able to have difficult conversations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).