Job responsibilities
JOB SUMMARY
The
post holder will have overall responsibility for managing the Trading Company
plus the financial and operating performance of the Trading Company. The day-to-day
role is focused specifically on our retail portfolio (except The Living Well)
including our Sutton Warehouse and our drivers. This post will be paid at the
Willowbrook Pay Scale of RE; £33,706 - £40,588 p.a.
The
postholder will work in close liaison with the Executive Corporate Director,
taking the lead on
developing and implementing an effective Trading Company strategy to sustain and
grow the company income. They will have direct line-management responsibility
for the Assistant Head of Retail and The Living Well (Band 5 (RD). This role
covers the responsibility for the Living Well income of Shop, Café, Marquee,
Room Bookings and includes eBay.
The post holder will work flexibly to
meet the needs of the service and to build effective relationships with all
other hospice managers.
It
is expected of the manager to explore innovative new ways of generating
trading income as part of the vision for the company in meeting its
obligations to Willowbrook Hospice. These plans will always be discussed with
the Executive Corporate Director with approval sought from the Trading
Company Directors via an appropriate business case.
Alongside
management colleagues, the Head of Retail will have a shared responsibility to
not only represent and highlight the work of the hospice in a positive manner
but also to develop,
enhance and improve the growth and
development of hospice retail income.
SPECIFIC DUTIES &
RESPONSIBILITIES
Retail Portfolio
Develop
and grow trading activities, generating regular income in line with annual
budget target setting.
In
liaison with the Executive Management Team and the nominated Health and
Safety representative, ensure services and utilities are available and are used
correctly to comply with Health & Safety regulations.
Ensure
that staff time is managed as cost effectively as possible, enlisting the support
of volunteers whenever possible.
Regularly
monitor, measure against agreed targets and report on the performance of the retail
portfolio, ensuring that any required timely remedial action identified is taken.
Undertake
regular reviews of the Retail portfolio to ensure that they are cost
effective.
Ensure,
through regular supervision, that the Trading Companys vehicles are appropriate,
maintained and consistently roadworthy with all legal documentation in
place. Organise and arrange for
repairs and regular servicing.
Ensure
within new and existing shops that shop supervisors and volunteers are fully
trained to ensure:
(a) all donated goods are respected
(a) best prices are attained for donated
goods
(b) sales revenue is maximised with regard to
stock and space management
(c) circulation of goods/stock to achieve the
best income
(d) safeguarding of stock security
(e) recycle all waste goods effectively, to
generate further income for the organisation
Ensure
that all existing volunteers are trained to the required standard in all
respects, particularly in relation to Health & Safety and Customer
Service.
GIFT AID
Ensure
that all staff are trained in understanding the purpose and implementing the process
for maximising Gift Aid income.
Keep
accurate records of Gift Aid payments and prepare information for tax claims
Ensure
all paper and computer database records are accurate and comply with the Data
Protection Act
Keep
up to date with any relevant legislation
MANAGEMENT
Implement
appropriate actions to always comply with current legislation relating to Trading
Company and charitable giving.
Liaise
with other hospices to keep abreast of new Trading Company initiatives and promote
best practice.
Take
on the role of the Company Secretary of the Trading Company.
Attend
Trustee and sub-group meetings as requested by the EMT, providing timely update
reports as required.
Be
a member of the Management Team, attending meetings as necessary and take
rotational responsibility as Out of Hours Duty Manager for the organisation.
Oversee
the recruitment and management of staff within agreed staffing levels and budget
constraints.
Ensure
that staff responsibilities and duties are consistently performed at an appropriate
level.
Conduct
appraisals and probationary reviews / performance reviews involving all staff
within the Trading Company.
Authorise
and present and appropriate staff expense claims.
Take
responsibility for the completion of appropriate records of staff attendance for
payroll, absence, annual leave and any performance-related issues in
accordance with hospice policy and agreed timeframes.
Work
with the finance manager to create appropriate annual budgets for income and
expenditure for subsequent approval by the Board of Trustees.
Manage
the Trading company expenditure budget, seeking to maximise income against
expenditure.
Hold
regular staff meetings and maintain effective communication with all staff on
Willowbrook-related issues.
Manage
staff and activities day-to-day, within the areas of responsibility.
Promote
and model a positive culture throughout the trading company.
Act
as an ambassador in all interactions regarding Willowbrook Hospice
GENERAL
Be
aware of personal responsibilities with regard to all other hospice policies/
guidelines.
Be
aware of obligations and statutory rights with regard to disciplinary and
grievance procedures.
The
post holder will observe Willowbrook's No Smoking policy.
The
post holder will adhere to the Fire, Health & Safety Regulations and
Policies of the hospice.
Attend and complete all mandatory
training requirements plus any other training as deemed appropriate.
Attend appropriate courses and
conferences as required.
i.e. Hospice Retail Association, Charity
Retail Association.
CONFIDENTIALITY
Through
the course of your employment you may become aware of confidential
information relating to patients and/or customers/donors of either the
Trading Company or of the hospice. Any breaches of this confidential
information may lead to dismissal.
REVIEW OF THE JOB
This
list of duties is not intended to be exhaustive and the post holder will be
expected to be flexible in carrying out the duties performed.
It
is expected that the holder will carry out other duties for the benefit of Willowbrook
Hospice (not specifically listed) as and when required.
