GP Reception, Site Coordinator

Job description

Job responsibilities

Managing people

Responsible for staffing and service levels (i.e. Holiday, overtime, absence)

Supporting your team to deliver and fulfil patients needs with continued on the job training and development of your team

Regular 1-1 employee engagement meetings and performance reviews. Know your team and how to motivate them, adjusting your leadership style to get the best out of individuals

Support team engagement by scheduling, conducting and documenting team meetings, ensuring you champion practice goals and initiatives.

Take the lead on informal complaint resolution.

Support your team and other colleagues with the incident and zero tolerance process.

Identify training needs for your team and any highlight to your line manager

Organisation

Ensure the smooth running of the reception area so that it is welcoming, friendly and clean.

Ensure posters and patient information leaflets in the surgeries are replenished and ensure that any patient literature (such as Welcome Letters) is always up to date.

Act as the first point of contact for all clinicians and other surgery staff, regarding any concern or issue, resolving where possible and/or feeding up the reporting line.

Responsible for ensuring that the practice is opened and closed on time, highlighting any potential issues to your line manager.

Lead on operational inductions for new staff/locums/trainees etc.

Apply the clinical rotas in advance and approve GP annual leave.

Co-ordinate best use of clinical rooms

Ensure that patients are aware that there is an effective complaint process in operation and escalate any appropriate and written complaints.

Propose new ideas that would benefit the patient experience.

Monitor the practice website and ensure that any necessary changes are highlighted to the Patient Experience Manager.

Management of petty cash, if applicable.

Premises, Fire, Health & Safety, Infection Control

Take the lead on resolving H&S and maintenance issues and liaising with contractors and ensuring your Line Manager is kept up to date.

Ensure premises are cleaned and maintained, with adequate security and fire protection. Arrange maintenance contracts as required

Assist in the assessment and evaluation of accommodation requirements. Co-ordinate any future developments

Monitoring of all servicing / repair requests

Providing meter readings to suppliers as required (Gas, Electric, Fax)

Support the organisational Assurance Framework inputting and evidencing information as required

Weekly testing of fire alarm/s

Weekly and monthly Legionella checks

Ordering and monitoring of internal distribution of FP10 prescriptions

Monitoring all stationery levels including printer toners / drums and placing orders according to organisations preferred supplier

Recording and filing of documents such as cleaning schedules

Person Specification

Experience

Essential

• Previous experience of supervising people in a fast-paced service environment
• A desire to develop the skills and confidence within a team to fulfil their potential whilst continuously improving patient services.
• Willingness and ability to assertively manage difficult conversations with patients and colleagues.
• Enthusiasm to challenge the status-quo and skilfully manage conflicting priorities in the workplace.
• Ability to build strong working relationships with your team, the wider surgery colleagues and our multi-disciplinary PCN team, and external agencies.
• Excellent communication skills both orally and in writing.
• Ability to work under pressure while maintaining a positive professional attitude.

Desirable

• Working knowledge of medical terminology.
• Experience in maintaining a successful maintenance, repairs and servicing program

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clinicare Health Support Services Ltd

Address

Robin Lane Health & Wellbeing Centre

Robin Lane

Pudsey

West Yorkshire

LS28 7DE

Employer's website

http://www.robinlanehealthandwellbeingcentre.com/ (Opens in a new tab)