Practice Manager

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

Provide leadership, direction, coaching, support and influence to the practice team.

Oversee the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities to deliver a quality patient service.

Effective management of complaints, feedback and incidents fostering a culture of learning within the practice.

Drive quality management and continuous improvement in the practice.

Responsible for people management for admin/non-clinical teams, whilst also supporting clinical department leads with recruitment, retention, staff engagement, absence management, disciplinary and grievance processes.

Manage and coordinate all aspects of the business finances; ensure that effective financial controls are in place and processes are adhered to, accurately monitor cash flow, forecast, manage Debtors and Creditors, review all income and expenditure statements, identifying any inaccuracies and rectify, maximise income and ensure value for money on expenditure in conjunction with the GP Partners, effective management of the staff budget in conjunction with the GP partners, manage the staff budget, and oversee the pension scheme, retaining accurate records, manage the partners drawings, Review and authorise staff monthly pay, management of the practice bank accounts in conjunction with the GP Partners.

Understand and brief the GP Partners on the financial implications of contract and legislation changes affecting the organisation.

Brief the GP Partners on all financial matters, acting as the primary point of contact for finance-related matters with NHSE, the ICB, PCN and the practice accountant.

Effective working with department leads to maximise QOF, Enhanced Services, PCN services achievements.

Maintain an effective working relationship with the ICB/PCN, ensuring the organisation receives a proportionate and equitable allocation of resources.

Maintain oversight of NHS and CQC developments, contractual and legislative changes, advising GP Partners on their impact on the practice.

In conjunction with the GP Partners oversee management of CQC compliance and records for inspections.

Manage and chair practice meetings with the GP Partners and co-ordinate, track and monitor the action plans.

In conjunction with the department leads, manage the procurement of practice equipment, medical and non-medical supplies and services within budget.

Contribute to practice strategy; formulate objectives and develop ideas for future practice development.

In conjunction with the Operations Manager manage new and developing service change within the practice and PCN.

Represent the practice in discussions and negotiations with commissioners and the development of new services in the local area.

Keep abreast of changes in employment legislation and ensure practice adherence.

Oversee management of building and facilities and equipment including H&S regulations.

Management of patient communication including the practice website-TV screens-social media-telephones ensuring adherence to data protection/information governance principles.

In conjunction with the GP Partners, ensure the practice has continuous appropriate buildings, contents, liability and locum insurance.

Ensure the business has an up-to-date Business Continuity Plan in place and key staff are trained on how to implement as required.

Line management of an Operations Manager, PA, IT Systems & Data Quality Manager, Business Services Co-ordinators and an Eye Clinic Department.

Be familiar with and adhere to the practice safeguarding policies, procedures, and guidelines for both children and adults at risk of abuse or neglect. This must be in conjunction with the Multi-agency Safeguarding Children and Safeguarding Adults at risk of abuse or neglect Policy, Protocols, and guidelines.

All employees should undertake mandatory safeguarding children, adults and MCA training (as appropriate to role) including updates and other professional development activities to ensure training compliancy.

This is not an exhaustive list, and it is expected that this role will develop as the business develops.

Person Specification

Experience

Essential

• Experience of leading, managing and inspiring a team including staff development, appraisal, disciplinary and grievance procedures.
• Extensive experience of business management.
• Experience of budget and cash flow management.
• Experience of successfully developing and implementing quality improvement.
• Experience of establishing and delivering systems and processes within a highly regulated environment.
• Experience of managing through complex and unpredictable change.

Desirable

• Experience of hands on day-to-day management in Primary Care.
• Relevant health and safety experience

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills.

Desirable

• Educated to A level or degree level equivalent

Skills

Essential

• Excellent interpersonal/communication skills.
• Inspiring leadership skills, able to articulate and communicate a clear vision and ensure effective implementation.
• Ability to lead and motivate teams, enhance morale and maintain a positive working environment.
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
• Ability to resolve conflict in an effective manner.
• Effective time management (planning and organising).
• Ability to network and build relationships.
• Proven problem solving and analytical skills.
• Ability to develop, implement and embed policy and procedure

Desirable

• Strong IT skills - SystmOne user skills

Personal Qualities

Essential

• Polite, confident and conscientious.
• Flexible and cooperative.
• Excellent interpersonal skills.
• Positive work ethic, motivated and proactive.
• Ability to use initiative and judgement.
• Forward thinker with a solutions focused approach.
• High levels of integrity and loyalty.
• Sensitive and empathetic.
• Ability to work under pressure.
• Self-driven, confident, assertive and resilient.
• Ability to drive and deliver change effectively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clinicare Health Support Services Ltd

Address

Robin Lane Health & Wellbeing Centre

Robin Lane

Pudsey

West Yorkshire

LS28 7DE

Employer's website

http://www.robinlanehealthandwellbeingcentre.com/ (Opens in a new tab)