Eye Clinic Administrator /Eye Technician

Job description

Job responsibilities

Eye Clinic Administrator:

• Dealing with queries over the telephone
• Ensure all eye clinic tasks are actioned and up to date
• Monitor and ensure that clinics are full and be proactive in booking any cancellations
• Register and process new referrals on system one, from post, tasks or C&B
• Supporting the Lead Nurse with the booking system
• Typing referral letters for the hospital from dictated tapes, raising IPT and sending to hospital
• Complete notification of attendances
• Scanning onto patients records
• Book interpreters if required
• Monitor, replenish and order waiting room leaflets
• Updating patient survey results
• Monitor and order stationery items as required

Eye Technician:

Interview patients and document ocular and medical histories, maintaining accurate patient medical records

Take responsibility for the development, maintenance and utilisation of the clinical system eye template, including those working for the post holder

Take responsibility for the safe movement of all clinical records

Perform a variety of routine tests using ophthalmic instruments that provide diagnostic information including, but not limited to, visual fields and OCT

Perform pressure testing using Reichert Tonometer

Assist the Consultant during diagnostic and minor surgical procedures, including instrumentation, sterile preparations and documentation

Administer topical medications or diagnostic drugs as required by for testing or treatment

Prepare and position patient for diagnostic tests and procedures. This may require moving or manoeuvre patients to do so

Assist the Consultant / GPWSI with patient education pertaining to the treatment prescribed

Maintain confidentiality of sensitive information

Maintain professional appearance and personal conduct, at all times

To attend mandatory training such as Health and Safety, Fire or Resuscitation

To attend any Practice Meetings as necessary

Preparing the clinic rooms prior to clinics and ensuring rooms are fully stocked

To be part of a team delivering safe quality care for patients during their ophthalmic appointment

Reporting untoward incidents taking an active role in patient safety issues and quality risk and assessment

Ensuring all equipment is clean and well maintained and reporting any problems to the Lead Nurse

Person Specification

Experience

Essential

• Excellent customer service experience
• Computer literate in excel, word and outlook
• Good listening skill
• Attention to detail and accuracy
• Professional verbal and written communication skills
• Act and communicate with empathy and customer focus
• Strong interpersonal and relationship-building skills
• Excellent command of spoken and written English
• Able to demonstrate flexibility and adaptability in a changing environment
• Interested in developing and learning new skills
• Efficient, organised and capable of multitasking

Desirable

• Previous experience in a healthcare role is beneficial

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clinicare Health Support Services Ltd

Address

Robin Lane Health & Wellbeing Centre

Robin Lane

Pudsey

West Yorkshire

LS28 7DE

Employer's website

http://www.robinlanehealthandwellbeingcentre.com/ (Opens in a new tab)