2 x Same Day Access Administrators

Job summary

With the continued growth and innovation in Primary Care Networks (PCNs) across Tower Hamlets, PCN 6 Bromley by Bow & Stepney Health CIC and PCN 5 Bow Health Network CIC are seeking two part-time highly motivated and proactive Same Day Access Administrators to join our expanding General Practice teams.

This is a pivotal role aimed at ensuring patients that should be treated in Primary Care receive timely, coordinated, and high-quality care. You will be supporting the PCNs and their Practices to deliver a Same Day Access Pilot Monday to Friday.

This pilot will involve redirecting patients from A&E/UTC and 111 into PCN clinics at different locations across the PCNs. This includes triaging patients, actioning GP-assigned tasks, and contributing to service monitoring and improvement.

This is a fixed term role until 31 March 2026 with the potential to be extended. Hours are 19 hours per week.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Main duties of the job

Key Responsibilities:

• Act as a single point of contact for staff and service users accessing same-day care.
• Support triage and booking of patients into GP practice and 111 slots, as well as appropriate A&E redirects.
• Coordinate the delivery of care plans, working closely with clinicians and allied health professionals.
• Respond to patient queries, manage appointment scheduling, and ensure smooth service access.
• Process healthcare referrals promptly and within set timescales.
• Support the collection and coordination of data for monthly, quarterly, and annual dashboards and performance reports.
• Analyse and interpret service data, communicating outcomes clearly to support decision-making.
• Maintain accurate and up-to-date patient records in line with governance standards.
• Participate in relevant training and contribute to ongoing service development through continuous professional learning.

About us

Tower Hamlets GP Care Group (The Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.

Read up more about Tower Hamlets GP Care Group, click here: https://www.gpcaregroup.org/

The Care Group is also a member of Tower Hamlets Together, a place-based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.

Click here to know more about Tower Hamlets Together partnership- https://www.towerhamletstogether.com/

The key priorities for the Care Group are:

Innovation and support for primary care

Being a great place to work

Integrating primary and community care

Providing of high-quality cost-effective care to local people

Influencing improvements in health outcomes

Employer details

Employer name

Tower Hamlets GP Care Group

Address

Island Health

145 East Ferry Road

London

E14 3BQ

Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

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Employer details

Employer name

Tower Hamlets GP Care Group

Address

Island Health

145 East Ferry Road

London

E14 3BQ

Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

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