Job summary
We have an exciting role overseeing urgent care services within the GP Care Group in Tower Hamlets. You will work closely with health and care system partners driving change during this accelerated phase of care transformation of our urgent care services.
You will be responsible for ensuring and providing strategic leadership and management of the services, working closely with the service manager, and clinical leads.
The postholder will ensure robust operational and clinical governance process are in place to deliver high quality services. Establishing and maintaining key relationships both internally and externally will be a key feature of the role.
You must have exceptional leadership and facilitation skills, as well as significant experience of managing projects that have delivered demonstrable improvements in performance and service delivery.
For an informal discussion about the role please contact Vicky Scarborough, Executive Director for Primary Care and Partnerships on 07599 110781, or email vicky.scarborough@nhs.net . NOTE: I return from leave on the 14th October 2024.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Main duties of the job
The postholder will be have overall responsibility
for the finance, quality and performance of the services, working closely with
the service manager and clinical leads to achieve this. There are key performance targets to be
achieved that support both patient care and the wider system urgent care targets,
together with a large scale transformation plan to be delivered.
The post holder will be expected
to routinely work at the UTC on the Royal London Hospital site and be available for meetings at the Care Group HQ.
The post holder will work closely
with the AD of Clinical Governance, the Head of Performance, the Head of PC
Development and other key corporate functions, including HR and finance, to develop and ensure delivery of continuous
improvement in patient care.
The postholder will form part of
the silver on-call rota.
About us
Tower Hamlets GP Care Group (The Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.
Read up more about Tower Hamlets GP Care Group, click here: https://www.gpcaregroup.org/
The Care Group is also a member of Tower Hamlets Together, a place-based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.
Click here to know more about Tower Hamlets Together partnership- https://www.towerhamletstogether.com/
The key priorities for the Care Group are:
Innovation and support for primary care
Being a great place to work
Integrating primary and community care
Providing of high-quality cost-effective care to local people
Influencing improvements in health outcomes
Job description
Job responsibilities
Key result areas
Development of key working
relationships internally and externally.
Effective delivery of the UTC/OOH
contracts including delivering financial balance against the budget.
Development, management and implementation
of a robust Transformation Plan for the
UTC to ensure that the service continuously improves, sustainably delivers
against the 95% KPI, and can achieve CQC outstanding.
Provide strong leadership to the managerial
and clinical leads to ensure patients safety and the provision of quality care is at the core of
service delivery and planning.
Ensure the service operates
smoothly, by working closely with the service manager to ensure rotas are
filled, and that governance systems and meetings are in place and used effectively
to manage the service.
Ensure that CQC requirements are
at the forefront of all delivery and isnt seen as an add on when a visit is on
the horizon.
Initiate and lead service
redesign and oversee the delivery of changes which maximise patient outcomes,
improves operational effectiveness ensuring that service provision is delivered
in a way which best meets local population needs. This will involve liaising
with multiple agencies across the organisations footprint where negotiation on
proposed changes to models of care will
be required.
Use own knowledge and experience
to assimilate a wider range of highly complex issues including population
needs, experiences of clinicians delivering care and knowledge of workforce
challenges and models to advise the strategic direction of new models of care.
Deputise for the Clinical Lead
with support as needed from the Medical Director.
Work closely with the executive and senior
leadership teams to develop local strategies to seek and respond positively to
patient user feedback to learn from their experiences and improve the quality
of care and service delivery.
Be fully involved in the process
of formulating service level agreements (SLAs) and to ensure systems for
monitoring and managing against specified performance indicators are in place.
Assimilate a range of
conflicting, highly complex and contentious viewpoints, using strong leadership
and influencing skills to gain consensus, set direction and resolve problems,
adapting interpersonal skills to delivery difficult messages to large groups in
hostile and antagonistic environments at times.
Present complex and sometimes
contentious information on all aspects of service delivery in a clear,
understandable, and appropriate manner to a wider range of stakeholders
including the Board and system (Place and ICB) partners, where required.
Ensure staff development and
PADRs are in place and cascaded through the teams.
Ensure audits, clinical record
management, clinical coding are robustly undertaken and learning used as
appropriate throughout the department.
Overall responsibility for
strategic, operational performance and financial management of respective
services
Lead the business planning/development
associated with key development opportunities including 111 and other urgent
treatment centre/OOH contracts
Work closely with the AD of
Governance to identify themes from complaints and ensure robust action plans
are in place to ensure these are addressed.
Work closely with finance and
performance colleagues to ensure delivery of financial balance and performance
targets.
Job description
Job responsibilities
Key result areas
Development of key working
relationships internally and externally.
Effective delivery of the UTC/OOH
contracts including delivering financial balance against the budget.
Development, management and implementation
of a robust Transformation Plan for the
UTC to ensure that the service continuously improves, sustainably delivers
against the 95% KPI, and can achieve CQC outstanding.
Provide strong leadership to the managerial
and clinical leads to ensure patients safety and the provision of quality care is at the core of
service delivery and planning.
Ensure the service operates
smoothly, by working closely with the service manager to ensure rotas are
filled, and that governance systems and meetings are in place and used effectively
to manage the service.
Ensure that CQC requirements are
at the forefront of all delivery and isnt seen as an add on when a visit is on
the horizon.
Initiate and lead service
redesign and oversee the delivery of changes which maximise patient outcomes,
improves operational effectiveness ensuring that service provision is delivered
in a way which best meets local population needs. This will involve liaising
with multiple agencies across the organisations footprint where negotiation on
proposed changes to models of care will
be required.
Use own knowledge and experience
to assimilate a wider range of highly complex issues including population
needs, experiences of clinicians delivering care and knowledge of workforce
challenges and models to advise the strategic direction of new models of care.
Deputise for the Clinical Lead
with support as needed from the Medical Director.
Work closely with the executive and senior
leadership teams to develop local strategies to seek and respond positively to
patient user feedback to learn from their experiences and improve the quality
of care and service delivery.
Be fully involved in the process
of formulating service level agreements (SLAs) and to ensure systems for
monitoring and managing against specified performance indicators are in place.
Assimilate a range of
conflicting, highly complex and contentious viewpoints, using strong leadership
and influencing skills to gain consensus, set direction and resolve problems,
adapting interpersonal skills to delivery difficult messages to large groups in
hostile and antagonistic environments at times.
Present complex and sometimes
contentious information on all aspects of service delivery in a clear,
understandable, and appropriate manner to a wider range of stakeholders
including the Board and system (Place and ICB) partners, where required.
Ensure staff development and
PADRs are in place and cascaded through the teams.
Ensure audits, clinical record
management, clinical coding are robustly undertaken and learning used as
appropriate throughout the department.
Overall responsibility for
strategic, operational performance and financial management of respective
services
Lead the business planning/development
associated with key development opportunities including 111 and other urgent
treatment centre/OOH contracts
Work closely with the AD of
Governance to identify themes from complaints and ensure robust action plans
are in place to ensure these are addressed.
Work closely with finance and
performance colleagues to ensure delivery of financial balance and performance
targets.
Person Specification
Experience
Essential
- Substantial experience of successfully leading and implementing service improvement projects.
Skills and Abilities
Essential
- Exceptional leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams.
Qualifications
Essential
- Masters level qualification and/or demonstrable continuing professional development.
Qualifications
Essential
Experience
Essential
- Extensive operational management experience within the urgent care setting including managing staff, supervision, leadership, support and motivation of staff, training, and development at a senior level.
Person Specification
Experience
Essential
- Substantial experience of successfully leading and implementing service improvement projects.
Skills and Abilities
Essential
- Exceptional leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams.
Qualifications
Essential
- Masters level qualification and/or demonstrable continuing professional development.
Qualifications
Essential
Experience
Essential
- Extensive operational management experience within the urgent care setting including managing staff, supervision, leadership, support and motivation of staff, training, and development at a senior level.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
