Job summary
We are seeking an experienced and highly motivated Operations Manager
with excellent communications, leadership and organisational skills to work
with senior management and drive our expanding 0-19 Childrens Services across
Tower Hamlets and Waltham Forest.
You will work for
our 0-19 Childrens Service which manages Health Visiting, Family Nurse
Partnership, Home visiting, School Health and Wellbeing and Child's Healthy
Weight programmes and services across
Tower Hamlets and Waltham Forest. The postholder will be working in partnership with
our Director of Operations, Director of Clinical Services and two Heads of
Service and take responsibility for the operational management of these
programmes and services.
Main duties of the job
- 0-19 Childrens Service development and
Business Plan
- Implementing
effective and efficient operational and performance management systems,
processes, targets and quality standards to achieve contractual targets.
- Operational
systems & processes and effective central administrative systems around
delivery of all operational meetings, communication and marketing, estates,
workforce planning, risk management etc
- Our
Transformation and Change priorities including our Organisational Development
Programme and Communications & Marketing Strategy
- User
feedback and engagement systems and reporting
- Financial
Management including project budgets, monitoring and reporting of physical and
financial resources and implementing strategies to optimize performance and
value for money.
About us
Tower Hamlets GP Care Group (The Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.
Read up more about Tower Hamlets here: http://www.towerhamlets.is/
The Care Group is also a member of Tower Hamlets Together, a place-based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.
The key priorities for the Care Group are:
- Innovation and support for primary care
- Being a great place to work
- Integrating primary and community care
- Providing of high-quality cost-effective care to local people
- Influencing improvements in health outcomes
Job description
Job responsibilities
Service Planning
The Postholder will have a specific responsibility to lead the development of the Business Plan to achieve the agreed quality, financial and performance/KPI targets including
- ensuring successful delivery of the Business Plan
- direct responsibility for performance management within the Service
- lead responsibility for monitoring and reporting on delivery targets within the Business Plan and Service performance.
- acting as lead on the development of business cases to support service developments.
- ensuring that the Business Plan is in accordance with the Organisations priorities and Strategic Plan.
Operational systems & processes
- To oversee and maintain the effective delivery of all operational meetings, systems and processes including service operational meetings, communication and marketing, estates, workforce planning, risk management.
- To develop and implement strategies to optimize productivity and profitability.
Strategy
- To contribute to the development of strategic planning including Children Service Strategy within the Organisation and also externally with NHS partners and other key stakeholders.
Estate and service contract management
- To support the successful resource management including leases and review of 0-19 estates to ensure effective use and value for money.
- To ensure all health & safety requirements are met related to estates.
- To support the management of sub-contractors within the service, ensure their effectiveness and value for money and where appropriate, terminate and source new suppliers.
Change Management
- To undertake project management as required, e.g. estates, digital transformation e.g. choose & book for users appointments.
- To support the planning, delivery, and evaluation of commissioned OD programmes and Organizational Development Programme
Financial Management:
- To take responsibility for the management of the physical and financial resources allocated to the service.
- To maintain database and develop governance systems for managing all income & expenditure streams, including 0-19 core service contracts, HEE (students), Projects, SLA, Apprenticeships, Research projects.
- To ensure effective use of all the resources available within the area of responsibility as well as ensuring that services are provided to the highest quality and quantity required within the resources agreed.
- To analyze variances and take appropriate corrective action if resources allocated are exceeded in conjunction with senior colleagues.
- To quantify, monitor and resolve any cost pressures.
- To review on an annual basis, the value and content of recharges from other providers to ensure good financial management.
User feedback and engagement system
- To lead the service delivery plan for user-feedback and engagement, and manage digital systems used to collate user feedback.
- To produce monthly reports with analysis and recommendations.
- To monitor delivery of actions plans to improve service response /access for users based on user feedback recommendations.
Job description
Job responsibilities
Service Planning
The Postholder will have a specific responsibility to lead the development of the Business Plan to achieve the agreed quality, financial and performance/KPI targets including
- ensuring successful delivery of the Business Plan
- direct responsibility for performance management within the Service
- lead responsibility for monitoring and reporting on delivery targets within the Business Plan and Service performance.
- acting as lead on the development of business cases to support service developments.
- ensuring that the Business Plan is in accordance with the Organisations priorities and Strategic Plan.
Operational systems & processes
- To oversee and maintain the effective delivery of all operational meetings, systems and processes including service operational meetings, communication and marketing, estates, workforce planning, risk management.
- To develop and implement strategies to optimize productivity and profitability.
Strategy
- To contribute to the development of strategic planning including Children Service Strategy within the Organisation and also externally with NHS partners and other key stakeholders.
Estate and service contract management
- To support the successful resource management including leases and review of 0-19 estates to ensure effective use and value for money.
- To ensure all health & safety requirements are met related to estates.
- To support the management of sub-contractors within the service, ensure their effectiveness and value for money and where appropriate, terminate and source new suppliers.
Change Management
- To undertake project management as required, e.g. estates, digital transformation e.g. choose & book for users appointments.
- To support the planning, delivery, and evaluation of commissioned OD programmes and Organizational Development Programme
Financial Management:
- To take responsibility for the management of the physical and financial resources allocated to the service.
- To maintain database and develop governance systems for managing all income & expenditure streams, including 0-19 core service contracts, HEE (students), Projects, SLA, Apprenticeships, Research projects.
- To ensure effective use of all the resources available within the area of responsibility as well as ensuring that services are provided to the highest quality and quantity required within the resources agreed.
- To analyze variances and take appropriate corrective action if resources allocated are exceeded in conjunction with senior colleagues.
- To quantify, monitor and resolve any cost pressures.
- To review on an annual basis, the value and content of recharges from other providers to ensure good financial management.
User feedback and engagement system
- To lead the service delivery plan for user-feedback and engagement, and manage digital systems used to collate user feedback.
- To produce monthly reports with analysis and recommendations.
- To monitor delivery of actions plans to improve service response /access for users based on user feedback recommendations.
Person Specification
Experience
Essential
- 3-5 years experience in a similar role.
- Experience of managing service operations, project development and performance management within NHS and Public Health settings
Knowledge
Essential
- Knowledge of and ability to set up and manage governance structures and systems required to achieve assurance of service operations.
Abilities
Essential
- Ability to apply project management frameworks and tools
- Ability to manage budgets, undertake financial reporting and forecasting, identify risks and achieve best value
Person Specification
Experience
Essential
- 3-5 years experience in a similar role.
- Experience of managing service operations, project development and performance management within NHS and Public Health settings
Knowledge
Essential
- Knowledge of and ability to set up and manage governance structures and systems required to achieve assurance of service operations.
Abilities
Essential
- Ability to apply project management frameworks and tools
- Ability to manage budgets, undertake financial reporting and forecasting, identify risks and achieve best value
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
