Night Senior Care Navigator Tower Hamlets

Tower Hamlets GP Care Group

Information:

This job is now closed

Job summary

We are looking for a current member of the Care Group who understands and practices the values and has background knowledge of the everyday challenges within the UTC. To provide real time management of a high-quality service for patients and their carers who access the Integrated Urgent Primary Care service 24 hoursa day 7 days a week.

To welcome and work with patients in the Integrated Urgent Primary Care Service so that they receive the most appropriate care, either from clinical staff, or by signposting to other services as appropriate.

The post holder will line manage a team of Care Navigators and will be their first point of contact in matters of HR.

Main duties of the job

Senior Care Navigator will provide a smooth running comprehensive administrative service for the Care Navigators and Clinical staff to all aspects of the Integrated Urgent Primary Care Services. The Senior Care Navigator will participate in a 4 week rolling rota which will include earlies, days, evenings, weekends and bank holidays with the occasional need to work night shifts

Senior Care Navigator will be expected to manage problem situations as and when they arise. These could include technical, administrative and staffing issues and queries or complaints from patients and their carers.

Senior Care Navigator will liaise with clinical staff to enable the smooth running of the Integrated Primary Care service

Senior Care Navigator has a responsibility to ensure that there is adequate administrative staffing, so that patient care is not compromised.

Senior Care Navigator has line management responsibility for the Care Navigators. including induction, training, 1 to 1 meetings and appraisals.

Senior Care Navigator will be fully conversant in the computer systems used by the services (Adastra, Cerner and EMIS web) and will maintain the databases, run uncomplicated search reports and train staff.

To help the Integrated Primary Care Service and the Single Point of Access to achieve their Key Performance targets without compromising the quality of the services to the patients.

About us

Tower Hamlets GP Care Group (The Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.

Read up more about Tower Hamlets here: http://www.towerhamlets.is/

The Care Group is also a member of Tower Hamlets Together, a place-based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.

The key priorities for the Care Group are:

  • Innovation and support for primary care
  • Being a great place to work
  • Integrating primary and community care
  • Providing of high-quality cost-effective care to local people
  • Influencing improvements in health outcomes

Date posted

23 August 2023

Pay scheme

Other

Salary

£33,104 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0136-23-0051

Job locations

Clinic 1

The Royal London Hospital

London

E1 1BB


Job description

Job responsibilities

Line management responsibility for a team of Care Navigators.

To develop a thorough knowledge of the GP Care Group and to work in accordance with written protocols.

To provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care, with commitment to building effective working relationships.

To have good written and verbal communication skills, with the ability to communicate with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.

To have a sound and up to date knowledge of local health and social care policy, together with service availability and how to access those services.

To access an accurate database of services available for clients/patients.

To understand, and be able to disseminate, health promotion information, using this to identify clients who might benefit from these services and to signpost accordingly.

To keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating, as necessary.

To understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities.

To work with clinicians, in the care of patients facilitating and helping with a variety of patient tests as appropriate.

To ensure the clinical areas are appropriately stocked with relevant equipment daily.

To understand the legal, ethical and regulatory principles of the NHS and know personal boundaries and when to seek help.

To be aware of own impact in the process of care; the need for reflection on practice and resilience when faced with challenging situations.

To understand the importance of confidentiality.

To respond appropriately in emergency situations.

To report any incidents that might compromise health and safety for self, other staff, or customers/patients.

To assist in the training of other colleagues where appropriate.

Other liaison/health promotion activities as agreed with the organisation.

The post holder will be expected to participate in training relevant to the needs of the service.

The postholder is expected to actively participate in team meetings and contribute to the successful delivery of the service.

Job description

Job responsibilities

Line management responsibility for a team of Care Navigators.

To develop a thorough knowledge of the GP Care Group and to work in accordance with written protocols.

To provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care, with commitment to building effective working relationships.

To have good written and verbal communication skills, with the ability to communicate with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.

To have a sound and up to date knowledge of local health and social care policy, together with service availability and how to access those services.

To access an accurate database of services available for clients/patients.

To understand, and be able to disseminate, health promotion information, using this to identify clients who might benefit from these services and to signpost accordingly.

To keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating, as necessary.

To understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities.

To work with clinicians, in the care of patients facilitating and helping with a variety of patient tests as appropriate.

To ensure the clinical areas are appropriately stocked with relevant equipment daily.

To understand the legal, ethical and regulatory principles of the NHS and know personal boundaries and when to seek help.

To be aware of own impact in the process of care; the need for reflection on practice and resilience when faced with challenging situations.

To understand the importance of confidentiality.

To respond appropriately in emergency situations.

To report any incidents that might compromise health and safety for self, other staff, or customers/patients.

To assist in the training of other colleagues where appropriate.

Other liaison/health promotion activities as agreed with the organisation.

The post holder will be expected to participate in training relevant to the needs of the service.

The postholder is expected to actively participate in team meetings and contribute to the successful delivery of the service.

Person Specification

Other Requirements

Essential

  • Confident in communication methods and able to communicate effectively with a range of customer and provider groups

Qualifications

Essential

  • Minimum GCSE English and Maths or equivalent

Experience

Essential

  • Previous experience in reception or administrative role with customer contact and evidence of ability to use initiative and work independently

Knowledge

Essential

  • Awareness of local health and social care system and range of pathways available in primary care

Skills and Abilities

Essential

  • Trained and competent in blood pressure measurement
Person Specification

Other Requirements

Essential

  • Confident in communication methods and able to communicate effectively with a range of customer and provider groups

Qualifications

Essential

  • Minimum GCSE English and Maths or equivalent

Experience

Essential

  • Previous experience in reception or administrative role with customer contact and evidence of ability to use initiative and work independently

Knowledge

Essential

  • Awareness of local health and social care system and range of pathways available in primary care

Skills and Abilities

Essential

  • Trained and competent in blood pressure measurement

Employer details

Employer name

Tower Hamlets GP Care Group

Address

Clinic 1

The Royal London Hospital

London

E1 1BB


Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)


Employer details

Employer name

Tower Hamlets GP Care Group

Address

Clinic 1

The Royal London Hospital

London

E1 1BB


Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)


For questions about the job, contact:

Assistant Service Manager

Behzat Cevizli

B.Cevizli2@nhs.net

07596564095

Date posted

23 August 2023

Pay scheme

Other

Salary

£33,104 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0136-23-0051

Job locations

Clinic 1

The Royal London Hospital

London

E1 1BB


Supporting documents

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