Network Care Coordinator

Tower Hamlets GP Care Group

Information:

This job is now closed

Job summary

Tower Hamlets GP Care Group is a federation of 30+ General Practices which cares for more than 312,000 people. You will be responsible for the day-to-day administration of the PCN with tasks including but not limited to the scheduling of regular meetings, MDTs, agenda setting, minute taking and working with EMIS Web.

Network Five is a Primary Care Network (PCN) based in Bow, Tower Hamlets. It serves a population of approximately 35,000 patients and has five GP Practices. The PCN has various integrated ARRS roles; clinical and non-clinical team, who work together to deliver enhanced care to the Network’s population.

In addition to work commissioned via the national Network DES, the Network also co-ordinates local enhanced services for its member practices through the Network Improvement Scheme.

Established in 2010, Network Five is one of the oldest Primary Care Networks in the country and has a history of delivering excellent care to its patients. Fuelled through the additional funding available via the national DES, it is currently undergoing radical expansion into new areas including direct patient care. Now is a very exciting time to get involved.

Main duties of the job

The role involves working very closely with the practices and the multidisciplinary team within the PCN. The role is pivotal in ensuring all patients receive the best possible care and service. The Care Coordinator’s role will support the clinical director and member practices in coordinating all key activity including access to services, advice, and information. Ensuring health and care planning is timely, efficient, and patient-centered. The role will include supporting digital initiatives and includes responsibilities for the co-ordination of the patient’s journey through primary care. You will also work closely with the Network Coordinator on administrative tasks. You will need to develop close working relationships with the PCN’s constituent practices and be able to provide them with support ad-hoc support relating to NISes, finances and more. You will also be expected to assist with liaising with external organisations.

Tower Hamlets GP Care Group is an Inclusive Employer.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the job description. We also encourage people from all sections of our community to apply for jobs with us. We particularly welcome applications from Black, Asian, and Minority Ethnic, disabled etc applicants because they are currently under-represented in our workforce.

About us

Tower Hamlets GP Care Group (the Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.

The Care Group is also a member of Tower Hamlets Together, a place-based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.

The key priorities for the Care Group are:

  • Innovation and support for primary care
  • Being a great place to work
  • Integrating primary and community care
  • Providing of high-quality cost-effective care to local people
  • Influencing improvements in health outcomes

Date posted

09 June 2023

Pay scheme

Other

Salary

£25,000 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0136-23-0023

Job locations

St. Stephens Health Centre

12 William Place

London

E3 5ED


Job description

Job responsibilities

To work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients.

To work closely and in partnership with the Social Prescribing Link Worker and Clinical Pharmacist(s).

To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice.

To support the Clinical director and member practices in the delivery of the DES specifications.

To help people to manage their needs through answering queries, making, and managing appointments.

To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services.

To support the coordination and delivery of MDTs within the PCN.

Job description

Job responsibilities

To work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients.

To work closely and in partnership with the Social Prescribing Link Worker and Clinical Pharmacist(s).

To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice.

To support the Clinical director and member practices in the delivery of the DES specifications.

To help people to manage their needs through answering queries, making, and managing appointments.

To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services.

To support the coordination and delivery of MDTs within the PCN.

Person Specification

Qualifications

Essential

  • Higher education level e.g. Level II Diploma in Health and Social Care or equivalent level of training and experience.
  • Evidence of consistent pattern of learning from education, training and experience.

Experience

Essential

  • Experience in Primary Care or Social Care.

Desirable

  • Experience and knowledge of working with communities within Tower Hamlets.
  • Experience of developing relationships with a wide variety of people.

Knowledge and skills

Essential

  • Understanding of human needs: physical, emotional and social.
  • Ability to communicate confidently both with clinical and non-clinical staff.
  • Good time management and prioritisation skills.
  • Ability to work on own initiative.
  • Adaptability and a flexible positive approach.
  • Willingness to undertake further learning and training.
  • Demonstrate commitment to team working.
  • Good IT skills.
  • Fitness to do the job within manual-handling policy.
  • Ability to work with high volumes of patient contacts and a pressurised environment on a daily basis.

Desirable

  • Knowledge of the needs of vulnerable adults, safeguarding and the associated legislative framework.
  • Experience of working with Health IT systems such as EMIS or AccuRx.
Person Specification

Qualifications

Essential

  • Higher education level e.g. Level II Diploma in Health and Social Care or equivalent level of training and experience.
  • Evidence of consistent pattern of learning from education, training and experience.

Experience

Essential

  • Experience in Primary Care or Social Care.

Desirable

  • Experience and knowledge of working with communities within Tower Hamlets.
  • Experience of developing relationships with a wide variety of people.

Knowledge and skills

Essential

  • Understanding of human needs: physical, emotional and social.
  • Ability to communicate confidently both with clinical and non-clinical staff.
  • Good time management and prioritisation skills.
  • Ability to work on own initiative.
  • Adaptability and a flexible positive approach.
  • Willingness to undertake further learning and training.
  • Demonstrate commitment to team working.
  • Good IT skills.
  • Fitness to do the job within manual-handling policy.
  • Ability to work with high volumes of patient contacts and a pressurised environment on a daily basis.

Desirable

  • Knowledge of the needs of vulnerable adults, safeguarding and the associated legislative framework.
  • Experience of working with Health IT systems such as EMIS or AccuRx.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tower Hamlets GP Care Group

Address

St. Stephens Health Centre

12 William Place

London

E3 5ED


Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

Employer details

Employer name

Tower Hamlets GP Care Group

Address

St. Stephens Health Centre

12 William Place

London

E3 5ED


Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

For questions about the job, contact:

Bow Health Network Manager

Petr Knava

petr.knava@nhs.net

Date posted

09 June 2023

Pay scheme

Other

Salary

£25,000 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0136-23-0023

Job locations

St. Stephens Health Centre

12 William Place

London

E3 5ED


Supporting documents

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