Job summary
Lead Patient Navigator | Sheffield Walk-in Centre | 40 hours per week
We are looking for a motivated and experienced Lead Patient Navigator to join our urgent care team. You will be a proactive and organised individual with strong leadership and communication skills.
You will thrive in a busy environment and be confident managing competing priorities while maintaining a positive and professional approach.
Main duties of the job
This is an exciting opportunity to take on a leadership role within a fast-paced, patient-focused environment, where you will oversee the coordination and performance of our non-clinical team.
This is a full-time position (40 hours per week, worked across 5 days out of 7 in 8-hour shifts), offering a dynamic and hands-on role with a 50/50 split between leadership responsibilities and working as a Patient Navigator. This balance allows you to remain closely connected to both team management and frontline patient care.
If you are passionate about delivering excellent patient care and ready to take the next step in your career, we would love to hear from you.
About us
Join OneMedical Group. Shape a healthier future.
For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens bringing everything together under one roof. We are proud to be the only organisation in the UK to do this.
Family-run and values-led, our purpose is simple and powerful: to provide a healthier future for all. Guided by People First, Working Together and A Healthier Future, we deliver healthcare with compassion, innovation and a deep commitment to reducing health inequalities working in true partnership with the NHS.
At OneMedical, diversity of thought is valued, collaboration is essential and every role contributes to meaningful change. Inspired by the traditional family doctor, The OneMedical Way is personal, trusted and rooted in community.
Job description
Job responsibilities
As a Lead Patient Navigator, you will play a key role in ensuring the smooth day-to-day running of the service, delivering high standards of patient care and operational efficiency. You will lead by example, supporting your team while contributing to service improvement and innovation. The post holder may be required to undertake additional duties as reasonably requested by management.
Key Responsibilities
- Lead, support, and coordinate the Patient Navigator and wider non-clinical team
- Manage rotas and staffing levels to ensure safe and effective service delivery
- Oversee daily operations, ensuring efficient patient flow and service coordination
- Support recruitment, onboarding, training, and performance management of staff
- Manage administrative processes including payroll input, stock ordering, and reporting
- Ensure a high standard of patient experience and customer service at all times
- Monitor and improve systems, processes, and patient pathways
- Ensure compliance with organisational policies, procedures, and regulatory standards
Why Join Us? What We Offer
- Salary: £30,000 per annum
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plus Bank Holidays; the annual leave entitlement rises with length of service
- Extra day of leave per year for work anniversary
- Enhanced Maternity, Paternity / Adoption pay
- Employee Assistance Program run by award winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
Equality, Diversity and Inclusion
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk
Job description
Job responsibilities
As a Lead Patient Navigator, you will play a key role in ensuring the smooth day-to-day running of the service, delivering high standards of patient care and operational efficiency. You will lead by example, supporting your team while contributing to service improvement and innovation. The post holder may be required to undertake additional duties as reasonably requested by management.
Key Responsibilities
- Lead, support, and coordinate the Patient Navigator and wider non-clinical team
- Manage rotas and staffing levels to ensure safe and effective service delivery
- Oversee daily operations, ensuring efficient patient flow and service coordination
- Support recruitment, onboarding, training, and performance management of staff
- Manage administrative processes including payroll input, stock ordering, and reporting
- Ensure a high standard of patient experience and customer service at all times
- Monitor and improve systems, processes, and patient pathways
- Ensure compliance with organisational policies, procedures, and regulatory standards
Why Join Us? What We Offer
- Salary: £30,000 per annum
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plus Bank Holidays; the annual leave entitlement rises with length of service
- Extra day of leave per year for work anniversary
- Enhanced Maternity, Paternity / Adoption pay
- Employee Assistance Program run by award winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
Equality, Diversity and Inclusion
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk
Person Specification
Knowledge, Skills and Abilities
Essential
- Excellent customer service skills, with experience working in a fast-paced environment
- Strong IT skills and ability to use clinical systems
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Ability to problem-solve and manage issues effectively
Qualifications
Essential
Experience
Desirable
- Experience managing or supervising staff
- Experience with HR processes and/or financial administration
Person Specification
Knowledge, Skills and Abilities
Essential
- Excellent customer service skills, with experience working in a fast-paced environment
- Strong IT skills and ability to use clinical systems
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Ability to problem-solve and manage issues effectively
Qualifications
Essential
Experience
Desirable
- Experience managing or supervising staff
- Experience with HR processes and/or financial administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
