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OneMedicalGroup

Patient Navigator

The closing date is 15 March 2026

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Job summary

Join Our Team as a Patient Navigator at Minehead Medical Centre!

Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, wed love to hear from you!

Minehead Medical Centre is seeking a Patient Navigator to join our welcoming administrative team. In this essential role, you'll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care.We understand how important your role is and will value your contributions every step of the way.

Main duties of the job

What Were Looking For

  • A confident communicator with a friendly, patient, and professional attitude.
  • Someone who can handle a fast-paced, demanding environment with ease.
  • Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
This is a permanent, full-time job (40 hours per week). However, we are flexible. Part-time can also be considered.

Note: Suitable candidates must have the right to live and work in the UK. Regretfully, we cannot support with sponsorship for this position.

About us

Join OneMedical Group. Shape a healthier future. For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens bringing everything together under one roof. We are proud to be the only organisation in the UK to do this. Family-run and values-led, our purpose is simple and powerful: to provide a healthier future for all. Guided by People First, Working Together and A Healthier Future, we deliver healthcare with compassion, innovation and a deep commitment to reducing health inequalities working in true partnership with the NHS. At OneMedical, diversity of thought is valued, collaboration is essential and every role contributes to meaningful change. Inspired by the traditional family doctor, The OneMedical Way is personal, trusted and rooted in community.

Details

Date posted

25 February 2026

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

001546

Job locations

Minehead Medical Centre

Minehead

Somerset

TA24 5DL


Job description

Job responsibilities

Key Responsibilities
  • Welcoming patients and visitors, managing check-ins, and providing appointment information.
  • Answering phone calls and handling patient inquiries with empathy and professionalism.
  • Scheduling and managing appointments using our system.
  • Processing prescription requests from patients and pharmacies.
  • Handling patient queries in person, over the phone, and via email.
  • Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
  • Keeping the reception area tidy and ensuring smooth handovers for colleagues.
  • Completing administrative tasks such as patient registrations and updates.
Why Join Us?

At Minehead Medical Centre, were proud of our friendly, supportive environment. Youll play a vital role in providing a safe and positive experience for our patients, while also helping the team deliver exceptional care.

If youre ready to take on a rewarding role where your skills will make a real difference, wed love to hear from you. Apply now and become an integral part of our team!

We reserve the right to close this advert early.

Location: Minehead Medical Centre, 2 Irnham Road, Minehead, TA24 5DL

System used: EMIS

Why join us?

Our Benefits;

  • NHS Pension with 20.6% Employer Contribution
  • 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
  • Extra day of leave per year for work anniversary
  • Enhanced Maternity, Maternity/Paternity Support, Adoption pay
  • Participation in OMGs refer a friend scheme
  • Employee Assistance Program run by awarding winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme
  • Access to NHS Discounts

About Minehead Medical Centre

Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The other two GP surgeries are located much further out on the outskirts. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset. In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms on the ground floor.

Supported by the larger Group, Minehead Medical Centre delivers excellent care to the patients and communities around Minehead. The Medical Centre is a central hub in the town, with a team as close-knit as the rest of Mineheads population.

Equality and Diversity

OneMedical Group is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community and are happy to discuss reasonable adjustments at any stage of the recruitment process.

Job description

Job responsibilities

Key Responsibilities
  • Welcoming patients and visitors, managing check-ins, and providing appointment information.
  • Answering phone calls and handling patient inquiries with empathy and professionalism.
  • Scheduling and managing appointments using our system.
  • Processing prescription requests from patients and pharmacies.
  • Handling patient queries in person, over the phone, and via email.
  • Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
  • Keeping the reception area tidy and ensuring smooth handovers for colleagues.
  • Completing administrative tasks such as patient registrations and updates.
Why Join Us?

At Minehead Medical Centre, were proud of our friendly, supportive environment. Youll play a vital role in providing a safe and positive experience for our patients, while also helping the team deliver exceptional care.

If youre ready to take on a rewarding role where your skills will make a real difference, wed love to hear from you. Apply now and become an integral part of our team!

We reserve the right to close this advert early.

Location: Minehead Medical Centre, 2 Irnham Road, Minehead, TA24 5DL

System used: EMIS

Why join us?

Our Benefits;

  • NHS Pension with 20.6% Employer Contribution
  • 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
  • Extra day of leave per year for work anniversary
  • Enhanced Maternity, Maternity/Paternity Support, Adoption pay
  • Participation in OMGs refer a friend scheme
  • Employee Assistance Program run by awarding winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme
  • Access to NHS Discounts

About Minehead Medical Centre

Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The other two GP surgeries are located much further out on the outskirts. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset. In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms on the ground floor.

Supported by the larger Group, Minehead Medical Centre delivers excellent care to the patients and communities around Minehead. The Medical Centre is a central hub in the town, with a team as close-knit as the rest of Mineheads population.

Equality and Diversity

OneMedical Group is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community and are happy to discuss reasonable adjustments at any stage of the recruitment process.

Person Specification

Knowledge, Skills and Abilities

Essential

  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Attention to detail and a high level of accuracy in handling patient information.
  • Confidence in using IT systems and basic office software.
  • Prior experience in a healthcare or administrative role is desirable but not essential.
Person Specification

Knowledge, Skills and Abilities

Essential

  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Attention to detail and a high level of accuracy in handling patient information.
  • Confidence in using IT systems and basic office software.
  • Prior experience in a healthcare or administrative role is desirable but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Minehead Medical Centre

Minehead

Somerset

TA24 5DL


Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

OneMedicalGroup

Address

Minehead Medical Centre

Minehead

Somerset

TA24 5DL


Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Recruitment Advisor

Cristina Luta

recruitment@onemedicalgroup.co.uk

Details

Date posted

25 February 2026

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

001546

Job locations

Minehead Medical Centre

Minehead

Somerset

TA24 5DL


Supporting documents

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