Job summary
Clinical Service Manager | Sheffield Walk-in Centre | 40 hours
Are you an experienced clinical leader ready to shape the future of urgent primary care? Do you thrive in high-autonomy roles where you can balance hands-on clinical practice with strategic and operational leadership?
Main duties of the job
We are recruiting a Clinical Service Manager (CSM) to lead the Sheffield Walk-in Centre a well-established, high-profile urgent care service delivering safe, effective, and patient-centred care to the local population.
This is a senior, influential role, combining clinical leadership (approximately 75%) with operational management (approximately 25%), supported by a Network Operations Manager and a wider NHS Service Delivery team.
Interview Dates and Guidelines
Candidates must be available to attend a face-to-face interview on either 4th or 5th of March 2026.
As part of the interview process, shortlisted candidates will be asked to deliver a 10 - 15 minute presentation on the following topic:
Leading a High-Performing, Safe and Sustainable Urgent Care Service at Sheffield Walk-in Centre
Please outline your approach to leading Sheffield Walk-in Centre to deliver:
- Safe, high-quality patient care
- Strong operational performance (including patient flow, KPIs, and workforce stability)
- A positive and open safety culture
- Effective system integration within Sheffield's urgent and emergency care landscape
- Financial and workforce sustainability
Candidates should also outline their key priorities for the first 90 days in post.
About us
Join OneMedical Group. Shape a healthier future.
For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens bringing everything together under one roof. We are proud to be the only organisation in the UK to do this.
Family-run and values-led, our purpose is simple and powerful: to provide a healthier future for all. Guided by People First, Working Together and A Healthier Future, we deliver healthcare with compassion, innovation and a deep commitment to reducing health inequalities working in true partnership with the NHS.
At OneMedical, diversity of thought is valued, collaboration is essential and every role contributes to meaningful change. Inspired by the traditional family doctor, The OneMedical Way is personal, trusted and rooted in community.
Job description
Job responsibilities
The Clinical Service Manager will shape both the operational performance and clinical quality of the service, ensuring patients consistently receive safe, effective, and timely care.
The successful candidate will combine clinical credibility with strategic insight and operational excellence, leading a high-performing team within a fast-paced and collaborative urgent care environment.
The Clinical Service Manager will:
- Provide visible clinical leadership and maintain regular clinical practice
- Hold overall accountability for patient safety, quality, and clinical governance
- Lead and develop a multidisciplinary team within a high-trust environment
- Oversee day-to-day operational performance, including staffing, rotas, and patient flow
- Act as the senior point of contact for the service within the local urgent and emergency care system
- Lead service improvement, partnership working, and regulatory compliance (including CQC Registered Manager responsibilities)
Why Join Us? What We Offer
- Salary up to £75,000 per annum, depending on experience
- NHS pension
- CPD support, including access to study leave and development opportunities
- Professional indemnity cover
- Supportive clinical governance and leadership
- Career progression opportunities within OneMedical Group
- A senior, autonomous leadership role within a well-established urgent care service
- Opportunity to influence service delivery and system working in Sheffield
- Supportive governance, leadership, and development culture
- Commitment to quality, safety, and continuous improvement
We are committed to equality, diversity, and inclusion and welcome applications from all sections of the community. Reasonable adjustments can be discussed at any stage of the recruitment process.
Job description
Job responsibilities
The Clinical Service Manager will shape both the operational performance and clinical quality of the service, ensuring patients consistently receive safe, effective, and timely care.
The successful candidate will combine clinical credibility with strategic insight and operational excellence, leading a high-performing team within a fast-paced and collaborative urgent care environment.
The Clinical Service Manager will:
- Provide visible clinical leadership and maintain regular clinical practice
- Hold overall accountability for patient safety, quality, and clinical governance
- Lead and develop a multidisciplinary team within a high-trust environment
- Oversee day-to-day operational performance, including staffing, rotas, and patient flow
- Act as the senior point of contact for the service within the local urgent and emergency care system
- Lead service improvement, partnership working, and regulatory compliance (including CQC Registered Manager responsibilities)
Why Join Us? What We Offer
- Salary up to £75,000 per annum, depending on experience
- NHS pension
- CPD support, including access to study leave and development opportunities
- Professional indemnity cover
- Supportive clinical governance and leadership
- Career progression opportunities within OneMedical Group
- A senior, autonomous leadership role within a well-established urgent care service
- Opportunity to influence service delivery and system working in Sheffield
- Supportive governance, leadership, and development culture
- Commitment to quality, safety, and continuous improvement
We are committed to equality, diversity, and inclusion and welcome applications from all sections of the community. Reasonable adjustments can be discussed at any stage of the recruitment process.
Person Specification
Knowledge, Skills and Abilities
Essential
- Strong understanding of clinical governance, CQC standards, and NHS service delivery
Qualifications
Essential
- Current professional registration (e.g. NMC) with no restrictions
- MSc in Advanced Clinical Practice
Experience
Essential
- Significant post-registration experience in urgent primary care and/or urgent and emergency care
- Proven clinical leadership and operational management experience
Desirable
- Experience working within integrated or co-located urgent care models
- Partnership working with commissioners and acute trusts
- Experience leading service improvement or redesign
Person Specification
Knowledge, Skills and Abilities
Essential
- Strong understanding of clinical governance, CQC standards, and NHS service delivery
Qualifications
Essential
- Current professional registration (e.g. NMC) with no restrictions
- MSc in Advanced Clinical Practice
Experience
Essential
- Significant post-registration experience in urgent primary care and/or urgent and emergency care
- Proven clinical leadership and operational management experience
Desirable
- Experience working within integrated or co-located urgent care models
- Partnership working with commissioners and acute trusts
- Experience leading service improvement or redesign
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
