Job summary
Join Our Team as a Receptionist (Patient Navigator) at Rosedean House Surgery!Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day?
If so, wed love to hear from you!
Rosedean House Surgery is seeking a Receptionist (Patient Navigator) to join out team. Exact working hours and shifts will be discussed and agreed with the successful candidate.
Main duties of the job
In this essential role, you'll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.
What Were Looking For
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast-paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
About us
At OneMedical Group, we believe there's a better way to care for communities.
Founded in 2004 as a family-run organisation, our purpose is powerful: to provide a healthier future for all. Guided by our core values; People First, Working Together and a Healthier Future, we are committed to delivering healthcare differently, with compassion, innovation, and a deep-rooted dedication to reducing health inequalities.
We have two different arms within our organisation OneMedical Property (Healthcare Property Developer) and OneMedicare (NHS Care Delivery), with all teams united by our shared purpose and collaborative spirit. We value the diversity of skills and perspectives within our organisation, knowing that its through learning from one another and working together that we can truly make a difference.We are committed to NHS principles and we are focused on services that individuals and communities trust to help them live healthier lives, improve their quality of life and achieve better health outcomes.
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk
Job description
Job responsibilities
Key Responsibilities - Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
About us Rosedean House Surgery is a well-established GP practice based in the heart of Liskeard, Cornwall. The building has served the local community since 1874 and is now home to a dedicated team, providing care to approximately 10,000 registered patients. We’re proud to continue a long tradition of healthcare in the area, offering high-quality, patient-centred services in a friendly and collaborative environment.
If you’re ready to take on a rewarding role where your skills will make a real difference, we’d love to hear from you. Apply now and become an integral part of our team!
Location: 8 Dean St, Liskeard PL14 4AQ
System used: EMIS
Why join us?
Our Benefits;
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
- Extra day of leave per year for work anniversary
- Enhanced Maternity, Maternity/Paternity Support, Adoption pay
- Family friendly employment policies
- Continued personal and professional development
- Participation in OMG’s refer a friend scheme
- Internal wellbeing support through OMGs Wellbeing Advisors
- Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme – free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
We reserve the right to close this advert early.
Job description
Job responsibilities
Key Responsibilities - Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
About us Rosedean House Surgery is a well-established GP practice based in the heart of Liskeard, Cornwall. The building has served the local community since 1874 and is now home to a dedicated team, providing care to approximately 10,000 registered patients. We’re proud to continue a long tradition of healthcare in the area, offering high-quality, patient-centred services in a friendly and collaborative environment.
If you’re ready to take on a rewarding role where your skills will make a real difference, we’d love to hear from you. Apply now and become an integral part of our team!
Location: 8 Dean St, Liskeard PL14 4AQ
System used: EMIS
Why join us?
Our Benefits;
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
- Extra day of leave per year for work anniversary
- Enhanced Maternity, Maternity/Paternity Support, Adoption pay
- Family friendly employment policies
- Continued personal and professional development
- Participation in OMG’s refer a friend scheme
- Internal wellbeing support through OMGs Wellbeing Advisors
- Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme – free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
We reserve the right to close this advert early.
Person Specification
Knowledge, Skills and Abilities
Essential
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
Person Specification
Knowledge, Skills and Abilities
Essential
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
