Job summary
Join Our Team as a Receptionist (Patient Navigator) at Westgate Surgery!
Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm when managing multiple phone calls each day? If so, wed love to hear from you!
We are looking for a Receptionist (Patient Navigator) to join our welcoming administrative team on a Permanent contract. This is a part-time role 21 hours per week (full-time equivalent 40 hours).
Main duties of the job
What We're Looking For
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast-paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Interview Dates: 12th and/or 15th of December. Kindly ensure your availability on this date, as shortlisted candidates may be invited to interview then. We anticipate providing an update to all applicants by 10th of December.
Location: Westgate, Otley LS21 3HD
Note: Previous unsuccessful applicants in the last 6 must need not re-apply.
Please note: Applicants must have the right to work in the UK at the time of their application. Unfortunately, we are unable to offer sponsorship for this position.
About us
At OneMedical Group, we believe there's a better way to care for communities.
Founded in 2004 as a family-run organisation, our purpose is powerful: to provide a healthier future for all. Guided by our core values; People First, Working Together and a Healthier Future, we are committed to delivering healthcare differently, with compassion, innovation, and a deep-rooted dedication to reducing health inequalities.
We have two different arms within our organisation OneMedical Property (Healthcare Property Developer) and OneMedicare (NHS Care Delivery), with all teams united by our shared purpose and collaborative spirit. We value the diversity of skills and perspectives within our organisation, knowing that its through learning from one another and working together that we can truly make a difference.
Our co-founders, Rachel and her father, Michael, started the organisation with a shared vision to support and strengthen community healthcare. Today, Rachel leads as CEO, with family values still central to how we work. We are inspired by the ethos of the traditional family doctor: someone personal, consistent and trusted within the community.
We are committed to NHS principles and we are focused on services that individuals and communities trust to help them live healthier lives, improve their quality of life and achieve better health outcomes.
Job description
Job responsibilities
Key Responsibilities - Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
System used: SystemOne
About us Westgate Surgery is a growing practice in the rural market town of Otley, on the outskirts of Leeds. We are a modern, spacious GP surgery with a dedicated team of healthcare professionals meeting a wide range of patient needs. We provide face-to-face, video, and telephone appointments MondayFriday (8am6pm), with extended hours available for our 6,000 patients. Our purpose-built surgery includes a large patient car park and full disability access.
Take a virtual tour: https://www.apollo3d.co.uk/tour/?experience=westgate
Why join us?
Our Benefits;
- NHS Pension with 20.6% employer contribution
- 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
- Extra day of leave per year for work anniversary
- Enhanced Maternity, Maternity/Paternity Support, Adoption pay
- Participation in OMGs refer a friend scheme
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
Job description
Job responsibilities
Key Responsibilities - Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
System used: SystemOne
About us Westgate Surgery is a growing practice in the rural market town of Otley, on the outskirts of Leeds. We are a modern, spacious GP surgery with a dedicated team of healthcare professionals meeting a wide range of patient needs. We provide face-to-face, video, and telephone appointments MondayFriday (8am6pm), with extended hours available for our 6,000 patients. Our purpose-built surgery includes a large patient car park and full disability access.
Take a virtual tour: https://www.apollo3d.co.uk/tour/?experience=westgate
Why join us?
Our Benefits;
- NHS Pension with 20.6% employer contribution
- 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
- Extra day of leave per year for work anniversary
- Enhanced Maternity, Maternity/Paternity Support, Adoption pay
- Participation in OMGs refer a friend scheme
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
Person Specification
Knowledge, Skills and Abilities
Essential
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
Person Specification
Knowledge, Skills and Abilities
Essential
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
