Patient Navigator

Job description

Job responsibilities

What Were Looking For

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast-paced, demanding environment with ease.
• Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

• Welcoming patients and visitors, managing check-ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, over the phone, and via email.
• Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
• Keeping the reception area tidy and ensuring smooth handovers for colleagues.
• Completing administrative tasks such as patient registrations and updates.

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.
• Prior experience in a healthcare or administrative role is desirable but not essential.

About us

Westgate Surgery is a growing practice in the rural market town of Otley, on the outskirts of Leeds. We are a modern, spacious GP surgery with a dedicated team of healthcare professionals meeting a wide range of patient needs. We provide face-to-face, video, and telephone appointments MondayFriday (8am6pm), with extended hours available for our 6,000 patients. Our purpose-built surgery includes a large patient car park and full disability access.

Take a virtual tour: https://www.apollo3d.co.uk/tour/?experience=westgate

Location: Westgate, Otley LS21 3HD

Why join us?

Our Benefits;

• NHS Pension with 20.6% employer contribution
• 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
• Extra day of leave per year for work anniversary
• Enhanced Maternity, Maternity/Paternity Support, Adoption pay
• Participation in OMGs refer a friend scheme
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts

Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Person Specification

Experience

Desirable

• Prior experience in a healthcare or administrative role

Knowledge and experience

Essential

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Westgate Surgery

Leeds

England

LS21 3HD

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)