Patient Navigator

Job description

Job responsibilities

• Greet patients and visitors, advising them of their appointments and checking them in
• Answering telephone calls and managing patient inquiries with professionalism and empathy.
• Scheduling appointments and managing the appointment calendar effectively.
• Handling prescription requests from patients and pharmacies.
• Dealing with patient queries in person, over the phone, and via email.
• Handling and accurately recording incoming and outgoing correspondence, including letters and emails.
• Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
• Complete the surgery administration, including registrations and deductions

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Attention to detail and accuracy in handling patient information and administrative tasks.
• Ability to work effectively in a fast-paced and demanding environment.
• Desirably have prior experience as patient navigator
• Proficiency in basic computer skills and familiarity with office software.
• Previous experience in a healthcare or administrative role is desirable but not essential, as full training will be provided

At St Neots Health Centre, we focus on delivering outstanding care within a supportive and innovative team. If you are passionate about making a positive impact in Primary Care, we would love to hear from you.

About St Neots Health Centre: https://onemedicalgroup.co.uk/surgeries/st-neots-health-centre/

St Neots Health Centre is a growing practice located in the town of St Neots. We offer a wide range of services to our patients. This is a spacious GP surgery with varied healthcare professionals to meet patient needs, all routinely offering face-to-face, video and telephone appointments, which makes sure we provide extensive care to our community. Our mission is to improve the health and wellbeing of the local population, with a focus on preventative medicine so our local community can live longer and healthier lives that are full, active and meaningful.

System used: SystemOne

Why join us?

Our Benefits;

• NHS Pension with 20.6% Employer Contribution
• 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time)
• Extra days leave for work anniversary each year
• Enhanced Maternity; Maternity / Paternity Support; Adoption pay
• Participation in OMG’s refer a friend scheme
• Continued personal and professional development
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme – free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts

Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Person Specification

Knowledge and Skills

Essential

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Attention to detail and accuracy in handling patient information and administrative tasks.
• Ability to work effectively in a fast-paced and demanding environment.
• Desirably have prior experience as patient navigator
• Proficiency in basic computer skills and familiarity with office software.
• Previous experience in a healthcare or administrative role is desirable but not essential, as full training will be provided

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

St Neots Health Centre

St Neots

Cambridgeshire

PE19 1AG

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)