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OneMedicalGroup

Patient Navigator

The closing date is 21 September 2025

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Job summary

Join Our Team as a Receptionist (Patient Navigator) at Rosedean House Surgery! Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, wed love to hear from you!

Main duties of the job

Rosedean House Surgery is seeking a Receptionist (Patient Navigator) to join our welcoming administrative team on a part-time basis. Exact working hours will be discussed and agreed with the successful candidate. The full time equivalent for us is 40 hours per week.

About us

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'. We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes. OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk.

Details

Date posted

05 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

001341

Job locations

Rosedean Surgery

Cornwall

Cornwall

PL14 4AQ


Job description

Job responsibilities

What Were Looking For

  • A confident communicator with a friendly, patient, and professional attitude.
  • Someone who can handle a fast-paced, demanding environment with ease.
  • Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Key Responsibilities
  • Welcoming patients and visitors, managing check-ins, and providing appointment information.
  • Answering phone calls and handling patient inquiries with empathy and professionalism.
  • Scheduling and managing appointments using our system.
  • Processing prescription requests from patients and pharmacies.
  • Handling patient queries in person, over the phone, and via email.
  • Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
  • Keeping the reception area tidy and ensuring smooth handovers for colleagues.
  • Completing administrative tasks such as patient registrations and updates.
What Youll Bring
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Attention to detail and a high level of accuracy in handling patient information.
  • Confidence in using IT systems and basic office software.
  • Prior experience in a healthcare or administrative role is desirable but not essential.
About us

Rosedean House Surgery is a well-established GP practice based in the heart of Liskeard, Cornwall. The building has served the local community since 1874 and is now home to a dedicated team, providing care to approximately 10,000 registered patients. Were proud to continue a long tradition of healthcare in the area, offering high-quality, patient-centred services in a friendly and collaborative environment.

If youre ready to take on a rewarding role where your skills will make a real difference, wed love to hear from you. Apply now and become an integral part of our team!

Location: 8 Dean St, Liskeard PL14 4AQ

System used: EMIS

Why join us?

Our Benefits;

  • NHS Pension with 20.6% Employer Contribution
  • 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
  • Extra day of leave per year for work anniversary
  • Enhanced Maternity, Maternity/Paternity Support, Adoption pay
  • Family friendly employment policies
  • Continued personal and professional development
  • Participation in OMGs refer a friend scheme
  • Internal wellbeing support through OMGs Wellbeing Advisors
  • Employee Assistance Program run by awarding winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme
  • Access to NHS Discounts

Note: We reserve the right to close this advert early.

Job description

Job responsibilities

What Were Looking For

  • A confident communicator with a friendly, patient, and professional attitude.
  • Someone who can handle a fast-paced, demanding environment with ease.
  • Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Key Responsibilities
  • Welcoming patients and visitors, managing check-ins, and providing appointment information.
  • Answering phone calls and handling patient inquiries with empathy and professionalism.
  • Scheduling and managing appointments using our system.
  • Processing prescription requests from patients and pharmacies.
  • Handling patient queries in person, over the phone, and via email.
  • Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
  • Keeping the reception area tidy and ensuring smooth handovers for colleagues.
  • Completing administrative tasks such as patient registrations and updates.
What Youll Bring
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Attention to detail and a high level of accuracy in handling patient information.
  • Confidence in using IT systems and basic office software.
  • Prior experience in a healthcare or administrative role is desirable but not essential.
About us

Rosedean House Surgery is a well-established GP practice based in the heart of Liskeard, Cornwall. The building has served the local community since 1874 and is now home to a dedicated team, providing care to approximately 10,000 registered patients. Were proud to continue a long tradition of healthcare in the area, offering high-quality, patient-centred services in a friendly and collaborative environment.

If youre ready to take on a rewarding role where your skills will make a real difference, wed love to hear from you. Apply now and become an integral part of our team!

Location: 8 Dean St, Liskeard PL14 4AQ

System used: EMIS

Why join us?

Our Benefits;

  • NHS Pension with 20.6% Employer Contribution
  • 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
  • Extra day of leave per year for work anniversary
  • Enhanced Maternity, Maternity/Paternity Support, Adoption pay
  • Family friendly employment policies
  • Continued personal and professional development
  • Participation in OMGs refer a friend scheme
  • Internal wellbeing support through OMGs Wellbeing Advisors
  • Employee Assistance Program run by awarding winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme
  • Access to NHS Discounts

Note: We reserve the right to close this advert early.

Person Specification

Knowledge and Skills

Essential

  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Attention to detail and a high level of accuracy in handling patient information.
  • Confidence in using IT systems and basic office software.
  • Prior experience in a healthcare or administrative role is desirable but not essential.
Person Specification

Knowledge and Skills

Essential

  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Attention to detail and a high level of accuracy in handling patient information.
  • Confidence in using IT systems and basic office software.
  • Prior experience in a healthcare or administrative role is desirable but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Rosedean Surgery

Cornwall

Cornwall

PL14 4AQ


Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

OneMedicalGroup

Address

Rosedean Surgery

Cornwall

Cornwall

PL14 4AQ


Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Recruitment Advisor

Cristina Luta

recruitment@onemedicalgroup.co.uk

Details

Date posted

05 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

001341

Job locations

Rosedean Surgery

Cornwall

Cornwall

PL14 4AQ


Supporting documents

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