Patient Navigator (Receptionist)

Job description

Job responsibilities

The job holder will have to:

• Greet patients and visitors, advising them of their appointments and checking them in
• Advise patients on self-check in facilities
• Receive and make calls as required with the ability to handle heavy phone/patient traffic
• Divert calls and take messages as appropriate
• Sort, review and distribute incoming internal mail
• Process outgoing mail following the procedure
• Pull, file and photocopy patients paper records
• Scan and attach patients data to patients electronic records
• Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
• Receiving all incoming deliveries, opening and distributing accordingly
• Complete the Surgery Administration, including registrations and deductions

Therefore, the successful candidate must:

• Desirably have prior experience as patient navigator/medical receptionist
• Be confident using the phone
• Have a good level of IT skills
• Be friendly and welcoming; patient and understanding
• Be able to follow instructions and procedures
• Have good organisation and communication skills
• Work accurately and methodically
• Be able to work with all types of people

System used: SystemOne

Location

Brooklands Health Centre is located in the Milton Keynes suburb of Broughton. It boasts good transport links being just a 5 minute walk away from the nearest bus stop. The bus itself takes around 20-25 minutes from Brooklands to the City Centre. It's also well connected to the M1 being under 2 miles away from the nearest entry junction.

Why join us?

Our Benefits;

• NHS Pension with 20.6% Employer Contribution
• 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
• Extra days leave for work anniversary each year
• Enhanced Maternity, Maternity Support (Paternity), Adoption pay
• Family friendly employment policies
• Participation in OMGs refer a friend scheme
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk

Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Person Specification

Skills and Knowledge

Essential

• Desirably have prior experience as patient navigator/medical receptionist
• Be confident using the phone
• Have a good level of IT skills
• Be friendly and welcoming; patient and understanding
• Be able to follow instructions and procedures
• Have good organisation and communication skills
• Work accurately and methodically
• Be able to work with all types of people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Brooklands Health Centre

Milton Keynes

Midlands

MK10 7LN

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)