Patient Navigator

Job description

Job responsibilities

What Were Looking For

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast-paced, demanding environment with ease.
• Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

• Welcoming patients and visitors, managing check-ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, over the phone, and via email.
• Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
• Keeping the reception area tidy and ensuring smooth handovers for colleagues.
• Completing administrative tasks such as patient registrations and updates.

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.
• Prior experience in a healthcare or administrative role is desirable but not essential.

At The Light Surgery, we focus on delivering outstanding care within a supportive and innovative team. If you are passionate about making a positive impact in Primary Care, we would love to hear from you.

Please note: Unfortunately, we are unable to offer sponsorship for a Skilled Worker Visa for this position. Applicants must have the right to work in the UK at the time of their application.

About The Light Surgery https://onemedicalgroup.co.uk/surgeries/the-light-surgery/

The Light Surgery is a unique GP practice serving individuals who live or work in Leeds city centre. The majority of our patients are young professionals and families. Working at The Light Surgery is busy, challenging, and rewarding. Our team is friendly, forward-thinking, and supportive. The Light Surgery is located in The Light, a leisure and retail centre in the heart of Leeds. The complex features a cinema, gym, and numerous restaurants. The ground floor offers car parking, and The Light staff are eligible for discounted rates.

System used: SystemOne

Why join us?

Our Benefits;

• NHS Pension with 20.6% Employer Contribution
• 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time)
• Extra days leave for work anniversary each year
• Enhanced Maternity; Maternity / Paternity Support; Adoption pay
• Family friendly employment policies
• Special and Significant Event Leave
• Participation in OMGs refer a friend scheme
• Continued personal and professional development
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts

Person Specification

Knowledge and Skills

Essential

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.
• Prior experience in a healthcare or administrative role is desirable but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

The Light Surgery

Leeds

England

LS1 8TL

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)