Patient Navigator (zero hours contract)

Job description

Job responsibilities

What Were Looking For

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast-paced, demanding environment with ease.
• Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

• Welcoming patients and visitors, managing check-ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, over the phone, and via email.
• Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
• Keeping the reception area tidy and ensuring smooth handovers for colleagues.
• Completing administrative tasks such as patient registrations and updates.

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.
• Prior experience in a healthcare or administrative role is desirable but not essential.

Please note: Unfortunately, we are unable to offer sponsorship for this position. Applicants must have the right to work in the UK at the time of their application.

System used: EMIS

Westgate Surgery is a growing practice located in the rural market town of Otley, situated on the outskirts of Leeds. A modern and spacious GP surgery with varied healthcare professionals to meet extensive patient needs, all routinely offering face-to-face, video and telephone appointments Monday Friday 8am-6pm, and extended opening hours offered to our 6,000 patients ensures we provide extensive care to our community. The purpose-built building includes a large patient car park, with full disability access.

If youre ready to take on a rewarding role where your skills will make a real difference, wed love to hear from you. Apply now and become an integral part of our team!

Location: Westgate, Otley LS21 3HD

Why join us?

Our Benefits;

• NHS Pension with 20.6% Employer Contribution
• 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
• Extra day of leave per year for work anniversary
• Enhanced Maternity, Maternity/Paternity Support, Adoption pay
• Special and Significant Event Leave
• Family friendly employment policies
• Continued personal and professional development
• Participation in OMGs refer a friend scheme
• Continued personal and professional development
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts

Person Specification

Experience

Desirable

• Prior experience in a healthcare or administrative role

Skills and Knowledge

Essential

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Westgate Surgery

Leeds

England

LS21 3HD

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)