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OneMedicalGroup

Patient Navigator

The closing date is 24 August 2025

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Job summary

Come and join us as a Patient Navigator/Receptionist at our Walk-In Centre in Leeds. Shakespeare Walk-In Centre is seeking a proactive and patient-focused Patient Navigator/Receptionist to join our dedicated team. This is a fantastic opportunity to make a real difference by providing exceptional care in a compassionate environment, where patients are always at the heart of what we do.

Main duties of the job

You will play a key role in delivering a seamless, patient-centric experience through efficient telephone and administrative support. In-house training in patient navigation will be provided to enable you to support and guide patients in accessing the right services and healthcare professionals. This is a part-time contract, 30 hours per week. The shifts available are: Monday from 1pm - 9pm; Tuesday from 8am - 9pm and Friday 8am - 2 pm.

About us

OneMedical Groupwas founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Healthier Future'. We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes. OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk.

Details

Date posted

12 August 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

001326

Job locations

Shakespeare Walk in Centre

Leeds

England

LS9 7TA


Job description

Job responsibilities

Key Responsibilities:

  • Handle incoming and outgoing calls efficiently, managing high patient volumes
  • Direct calls and take messages as necessary
  • Sort, review, and distribute internal mail
  • Process outgoing mail following established procedures
  • Manage patient records by pulling, filing, photocopying, and scanning documents into electronic systems
  • Ensure the reception area remains tidy and organized, ready for use by colleagues
  • Receive and appropriately distribute incoming deliveries

If you're passionate about delivering exceptional patient care and thrive in a dynamic, supportive team environment, wed love to hear from you.

Shakespeare Walk-in Centre, located within the Inner Leeds area, has a diverse patient population who present with a variety of medical and social needs. The Walk-in Centre is open 7 days a week, 8am to 8pm including bank holidays.

Location: Cromwell Mount, Leeds, LS9 7TA

System used: SystemOne

Why join us?

Our Benefits;

  • NHS Pension
  • Unsocial hours payment at 30%, Monday to Friday after 6pm and all-day Saturday and Sunday
  • 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
  • Extra days leave for work anniversary each year
  • Enhanced Maternity, Maternity Support (Paternity), Adoption pay
  • Family friendly employment policies
  • Participation in OMGs refer a friend scheme
  • 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme

Job description

Job responsibilities

Key Responsibilities:

  • Handle incoming and outgoing calls efficiently, managing high patient volumes
  • Direct calls and take messages as necessary
  • Sort, review, and distribute internal mail
  • Process outgoing mail following established procedures
  • Manage patient records by pulling, filing, photocopying, and scanning documents into electronic systems
  • Ensure the reception area remains tidy and organized, ready for use by colleagues
  • Receive and appropriately distribute incoming deliveries

If you're passionate about delivering exceptional patient care and thrive in a dynamic, supportive team environment, wed love to hear from you.

Shakespeare Walk-in Centre, located within the Inner Leeds area, has a diverse patient population who present with a variety of medical and social needs. The Walk-in Centre is open 7 days a week, 8am to 8pm including bank holidays.

Location: Cromwell Mount, Leeds, LS9 7TA

System used: SystemOne

Why join us?

Our Benefits;

  • NHS Pension
  • Unsocial hours payment at 30%, Monday to Friday after 6pm and all-day Saturday and Sunday
  • 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
  • Extra days leave for work anniversary each year
  • Enhanced Maternity, Maternity Support (Paternity), Adoption pay
  • Family friendly employment policies
  • Participation in OMGs refer a friend scheme
  • 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Shakespeare Walk in Centre

Leeds

England

LS9 7TA


Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

OneMedicalGroup

Address

Shakespeare Walk in Centre

Leeds

England

LS9 7TA


Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Recruitment Advisor

Cristina Luta

recruitment@onemedicalgroup.co.uk

Details

Date posted

12 August 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

001326

Job locations

Shakespeare Walk in Centre

Leeds

England

LS9 7TA


Supporting documents

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