Job summary
Come and join us as a Patient Navigator/Receptionist at our Walk-In Centre in Leeds.
Shakespeare Walk-In Centre is seeking a proactive and patient-focused Patient Navigator/Receptionist to join our dedicated team. This is a fantastic opportunity to make a real difference by providing exceptional care in a compassionate environment, where patients are always at the heart of what we do. This is a part-time contract.
Main duties of the job
You will play a key role in delivering a seamless, patient-centric experience through efficient telephone and administrative support. In-house training in patient navigation will be provided to enable you to support and guide patients in accessing the right services and healthcare professionals.
If you are passionate about delivering exceptional patient care and thrive in a dynamic, supportive team environment, wed love to hear from you.
Shakespeare Walk-in Centre, located within the Inner Leeds area, has a diverse patient population who present with a variety of medical and social needs. The Walk-in Centre is open 7 days a week, 8am to 8pm including bank holidays.
Location: Cromwell Mount, Leeds, LS9 7TA
System used: SystemOne
About us
OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'. We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care.
We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk.
Job description
Job responsibilities
Key Responsibilities:
- Handle incoming and outgoing calls efficiently, managing high patient volumes
- Direct calls and take messages as necessary
- Sort, review, and distribute internal mail
- Process outgoing mail following established procedures
- Manage patient records by pulling, filing, photocopying, and scanning documents into electronic systems
- Ensure the reception area remains tidy and organized, ready for use by colleagues
- Receive and appropriately distribute incoming deliveries
The Ideal Candidate:
- Prior experience as a patient navigator is desirable
- Confident and professional telephone manner
- Strong IT skills and familiarity with basic office software
- Friendly, approachable, and patient with excellent interpersonal skills
- Able to follow instructions and procedures with attention to detail
- Highly organized with good communication skills
- Able to work effectively with a wide range of people
Why join us?
Our Benefits;
- NHS Pension
- Unsocial hours payment at 30%, Monday to Friday after 6pm and all-day Saturday and Sunday
- 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity, Maternity Support (Paternity), Adoption pay
- Family friendly employment policies
- Special and Significant Event Leave
- Participation in OMGs refer a friend scheme
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job description
Job responsibilities
Key Responsibilities:
- Handle incoming and outgoing calls efficiently, managing high patient volumes
- Direct calls and take messages as necessary
- Sort, review, and distribute internal mail
- Process outgoing mail following established procedures
- Manage patient records by pulling, filing, photocopying, and scanning documents into electronic systems
- Ensure the reception area remains tidy and organized, ready for use by colleagues
- Receive and appropriately distribute incoming deliveries
The Ideal Candidate:
- Prior experience as a patient navigator is desirable
- Confident and professional telephone manner
- Strong IT skills and familiarity with basic office software
- Friendly, approachable, and patient with excellent interpersonal skills
- Able to follow instructions and procedures with attention to detail
- Highly organized with good communication skills
- Able to work effectively with a wide range of people
Why join us?
Our Benefits;
- NHS Pension
- Unsocial hours payment at 30%, Monday to Friday after 6pm and all-day Saturday and Sunday
- 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity, Maternity Support (Paternity), Adoption pay
- Family friendly employment policies
- Special and Significant Event Leave
- Participation in OMGs refer a friend scheme
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Person Specification
Skills and Knowledge
Essential
- Confident and professional telephone manner
- Strong IT skills and familiarity with basic office software
- Friendly, approachable, and patient with excellent interpersonal skills
- Able to follow instructions and procedures with attention to detail
- Highly organized with good communication skills
- Able to work effectively with a wide range of people
Experience
Essential
- Prior experience as a patient navigator is desirable
Person Specification
Skills and Knowledge
Essential
- Confident and professional telephone manner
- Strong IT skills and familiarity with basic office software
- Friendly, approachable, and patient with excellent interpersonal skills
- Able to follow instructions and procedures with attention to detail
- Highly organized with good communication skills
- Able to work effectively with a wide range of people
Experience
Essential
- Prior experience as a patient navigator is desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
