Job summary
Are you a friendly outgoing individual, with excellent communication skills and experience of using IT systems?Can you thrives on administrative tasks and not be bothered by handling a large number a phone calls every day?
Minehead Medical Centre is looking for a Receptionist (also known as Patient Navigators) to join our friendly administrative team and play a crucial role in ensuring the smooth and efficient operation of our surgery. You will not be overlooked. We know how important this role is in providing our patients with a safe and positive experience, while supporting our team to deliver the best care on a day-to-day basis.
Main duties of the job
You will be a confident communicator with a friendly, patient and welcoming nature, who is not put off by a fast paced and demanding environment.
Prior experience within a GP practice is desirable but not essential,
About us
In February 2024, OneMedical Group took over Minehead Medical Centre and are supporting the team to deliver excellent care to the patients and communities around Minehead. The Medical Centre is a central hub in the town, with a team as close-knit as the rest of Minehead's population.
OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'.
We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care.
We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk.
Job description
Job responsibilities
The job holderwill have to:
- Greet patients and visitors, advising them of their appointments and checking them in
- Answering telephone calls and managing patient inquiries with professionalism and empathy.
- Scheduling appointments and managing the appointment calendar effectively.
- Handling prescription requests from patients and pharmacies.
- Dealing with patient queries in person, over the phone, and via email.
- Handling and accurately recording incoming and outgoing correspondence, including letters and emails.
- Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
- Complete the surgery administration, including registrations and deductions
Therefore, the successful candidate must:
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Attention to detail and accuracy in handling patient information and administrative tasks.
- Ability to work effectively in a fast-paced and demanding environment.
- Desirably have prior experience as patient navigator
- Basic computer skills and familiarity with office software.
- Previous experience in a healthcare or administrative role is desirable but not essential
Location:Minehead Medical Centre,2 Irnham Road, Minehead, TA24 5DL
System used: EMIS
Why join us?
Our Benefits;
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plusBank holidays, which rises with length of Service (pro rata for part time)
- Extra day of leave per year for work anniversary
- Enhanced Maternity, Maternity/Paternity Support, Adoption pay
- Special and Significant Event Leave
- Family friendly employment policies
- Continued personal and professional development
- Participation in OMGs refer a friend scheme
- Internal wellbeing support through OMGs Wellbeing Advisors
- Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
About Minehead Medical Centre
Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The other two GP surgeries are located much further out on the outskirts. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset.In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms on the ground floor.
We reserve the right to close this advert early.
Job description
Job responsibilities
The job holderwill have to:
- Greet patients and visitors, advising them of their appointments and checking them in
- Answering telephone calls and managing patient inquiries with professionalism and empathy.
- Scheduling appointments and managing the appointment calendar effectively.
- Handling prescription requests from patients and pharmacies.
- Dealing with patient queries in person, over the phone, and via email.
- Handling and accurately recording incoming and outgoing correspondence, including letters and emails.
- Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
- Complete the surgery administration, including registrations and deductions
Therefore, the successful candidate must:
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Attention to detail and accuracy in handling patient information and administrative tasks.
- Ability to work effectively in a fast-paced and demanding environment.
- Desirably have prior experience as patient navigator
- Basic computer skills and familiarity with office software.
- Previous experience in a healthcare or administrative role is desirable but not essential
Location:Minehead Medical Centre,2 Irnham Road, Minehead, TA24 5DL
System used: EMIS
Why join us?
Our Benefits;
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plusBank holidays, which rises with length of Service (pro rata for part time)
- Extra day of leave per year for work anniversary
- Enhanced Maternity, Maternity/Paternity Support, Adoption pay
- Special and Significant Event Leave
- Family friendly employment policies
- Continued personal and professional development
- Participation in OMGs refer a friend scheme
- Internal wellbeing support through OMGs Wellbeing Advisors
- Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
About Minehead Medical Centre
Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The other two GP surgeries are located much further out on the outskirts. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset.In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms on the ground floor.
We reserve the right to close this advert early.
Person Specification
Qualifications
Desirable
- Previous experience in a healthcare or administrative role is desirable but not essential
Experience
Essential
Desirable
- Communication Skills
- Patience and empathy
- Strong organizational and time management abilities
- Basic computer skills and familiarity with office software.
Person Specification
Qualifications
Desirable
- Previous experience in a healthcare or administrative role is desirable but not essential
Experience
Essential
Desirable
- Communication Skills
- Patience and empathy
- Strong organizational and time management abilities
- Basic computer skills and familiarity with office software.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
