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Patient Navigator

OneMedicalGroup

Information:

This job is now closed

Job summary

OneMedical Group are looking for good team players to join us here at The Light Surgery as a Patient Navigator/Receptionist.

You will form part of our front of house team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals.

Main duties of the job

The post holder will facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.

About us

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of Improving Lives is underpinned by our core values of Putting People First, Working Together for a Healthier Future.

We are committed to NHS values and reducing health inequalities. We believe in delivering services that improve the health and wellbeing of individuals and communities, making sure primary care, as the foundation of the NHS, can thrive. Our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.

Our teams at OneMedical Group, whether working for OneMedicare, OneMedical Property or within our Support Centre all come together, collaborate, share ideas and have fun! The team is made up of forward thinking and people centred individuals with different skills and abilities, where you can learn from each other and make a really positive and valuable impact.

Date posted

10 May 2024

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

001082

Job locations

The Light Surgery

Leeds

England

LS1 8TL


Job description

Job responsibilities

Ideally the successful candidate will have exceptional communication skills, experience of using IT systems and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator for you. Experience as a Patient Navigator/Receptionist is desirable though not essential.

About the practice;

The Light Surgery is based in the heart of Leeds City Centre, and looks after a patient population from across the City.

With a practice population of 17,700 patients, we look to deliver the best patient outcomes and service, focused on promoting wellbeing, delivering planned personalised care, good patient continuity and access to the right care at the right time through innovation.

The Light Surgery is located within Leeds City Centre on the Balcony Level of The Light Centre, just off the Headrow, with excellent public transport links, as well as all the amenities a city centre can offer. There is a discounted parking rate offered at Q-Park.

Location: The Light, The Headrow, Leeds LS1 8TL

Our Benefits; We want to make work as rewarding as possible whilst protecting everyones wellbeing and helping you thrive.

  • NHS Pension with 20.6% Employer Contribution
  • 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
  • Extra day of leave per year for work anniversary
  • Enhanced Maternity, Maternity/Paternity Support, Adoption pay
  • Special and Significant Event Leave
  • Family friendly employment policies
  • Continued personal and professional development
  • Participation in OMGs refer a friend scheme
  • Internal wellbeing support through OMGs Wellbeing Advisors
  • Employee Assistance Program run by awarding winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme
  • Access to NHS Discounts

OneMedical Group is committed to promoting equality of opportunity for all jobapplicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk

Note:We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job description

Job responsibilities

Ideally the successful candidate will have exceptional communication skills, experience of using IT systems and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator for you. Experience as a Patient Navigator/Receptionist is desirable though not essential.

About the practice;

The Light Surgery is based in the heart of Leeds City Centre, and looks after a patient population from across the City.

With a practice population of 17,700 patients, we look to deliver the best patient outcomes and service, focused on promoting wellbeing, delivering planned personalised care, good patient continuity and access to the right care at the right time through innovation.

The Light Surgery is located within Leeds City Centre on the Balcony Level of The Light Centre, just off the Headrow, with excellent public transport links, as well as all the amenities a city centre can offer. There is a discounted parking rate offered at Q-Park.

Location: The Light, The Headrow, Leeds LS1 8TL

Our Benefits; We want to make work as rewarding as possible whilst protecting everyones wellbeing and helping you thrive.

  • NHS Pension with 20.6% Employer Contribution
  • 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
  • Extra day of leave per year for work anniversary
  • Enhanced Maternity, Maternity/Paternity Support, Adoption pay
  • Special and Significant Event Leave
  • Family friendly employment policies
  • Continued personal and professional development
  • Participation in OMGs refer a friend scheme
  • Internal wellbeing support through OMGs Wellbeing Advisors
  • Employee Assistance Program run by awarding winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme
  • Access to NHS Discounts

OneMedical Group is committed to promoting equality of opportunity for all jobapplicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk

Note:We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Person Specification

Skills and Knowledge

Essential

  • Desirably have prior experience as patient navigator/medical receptionist
  • Be confident using the phone
  • Have a good level of IT skills
  • Be friendly and welcoming; patient and understanding
  • Be able to follow instructions and procedures
  • Have good organisation and communication skills
  • Work accurately and methodically
  • Be able to work with all types of people
Person Specification

Skills and Knowledge

Essential

  • Desirably have prior experience as patient navigator/medical receptionist
  • Be confident using the phone
  • Have a good level of IT skills
  • Be friendly and welcoming; patient and understanding
  • Be able to follow instructions and procedures
  • Have good organisation and communication skills
  • Work accurately and methodically
  • Be able to work with all types of people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

The Light Surgery

Leeds

England

LS1 8TL


Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

OneMedicalGroup

Address

The Light Surgery

Leeds

England

LS1 8TL


Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Senior Recruitment Advisor

Cristina Luta

recruitment@onemedicalgroup.co.uk

Date posted

10 May 2024

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

001082

Job locations

The Light Surgery

Leeds

England

LS1 8TL


Supporting documents

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