Patient Navigator

Job description

Job responsibilities

The job holder will have to:

• greet patients and visitors, advising them of their appointments and checking them in
• advise patients on self-check in facilities
• receive and make calls as required with the ability to handle heavy phone/patient traffic
• divert calls and take messages as appropriate
• sort, review and distribute incoming internal mail
• process outgoing mail following the procedure
• pull, file and photocopy patient’s paper records
• scan and attach patients’ data to patients’ electronic records
• ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
• receiving all incoming deliveries, opening and distributing accordingly
• complete the Surgery Administration, including registrations and deductions

Therefore, the successful candidate must:

• desirably have prior experience as patient navigator
• be confident using the phone
• have a good level of IT skills
• be friendly and welcoming; patient and understanding
• be able to follow instructions and procedures
• have good organisation and communication skills
• work accurately and methodically
• be able to work with all types of people

Shakespeare Medical Practice located within the Inner Leeds area, has a diverse patient population who present with a variety of medical and social needs. 

Location: Cromwell Mount, Leeds, LS9 7TA

This is an opportunity to provide care that will really make a difference by working within a caring, compassionate team who truly put the patients at the forefront of their work.

System used: SystemOne

Why join us?

Our Benefits;

• 33 days annual leave (inc. Bank holidays), which rises with length of Service (pro rata for part time)
• NHS Pension 
• Extra day of leave per year for work anniversary
• Enhanced Maternity, Maternity Support (Paternity), Adoption pay 
• Special and Significant Event Leave
• Family friendly employment policies
• Continued personal and professional development
• Participation in OMG’s refer a friend scheme
• Internal wellbeing support through OMGs Wellbeing Advisors
• Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme – free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts

 OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk

Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Person Specification

Knowledge and Skills

Essential

• Desirably have prior experience as patient navigator/medical receptionist Be confident using the phone
• Have a good level of IT skills
• Be friendly and welcoming; patient and understanding
• Be able to follow instructions and procedures
• Have good organisation and communication skills
• Work accurately and methodically
• Be able to work with all types of people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Shakespeare Surgery

Leeds

England

LS9 7TA

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)