Job summary
We are looking for an inspirational leader to join our team at Sheffield Walk-in Centre as Clinical Service Manager.
Main duties of the job
The Clinical Service Manager, will lead the team at Sheffield Walk-in Centre to ensure that the service is safe, efficient and effective operationally, providing the best outcomes for the patients that use the service. They will have high standards and expectations to ensure that the team is delivering high quality care to patients and clients, creating an environment where this can flourish. They will have a proven record of managing a team and a good understanding of finance and budget.
The Clinical Service Manager is expected to harness a working environment which encourages team work, energy and creativity. To achieve this, they will have strong leadership and excellent problem-solving skills, along with good communication and interpersonal skills.
They will work with key stakeholders and external partners to ensure that the quality of the service and care that the service provides, is of excellent standard.
About us
Sheffield Walk in Centre sees 77,500 patients annually through walk-in and those booked directly into the service through external system partners such as NHS 111. We have a close relationship with the local hospitals and work across the city with our external partners, to ensure we are providing high-quality care for our patients.
We have amazing people. We can promise you will work with some of the most caring and supportive people in an ever changing healthcare landscape, and you will get to do some of the best work of your life We value improvement and development. We are challenging ourselves to continuously grow and continue to build upon the high quality care we provide. This ensure we maintain a growth mindset in everything we do and our people are always looking for ways to do things better. There is a huge amount of opportunity to grow, do more, and do better Our workforce spans both England and Scotland and you'll have the opportunity to work with colleagues from across One Medicare and from our Central Support Centre teams, building on your awareness and capabilities, beyond what they are today
Location: Broad Lane, Sheffield,S1 3PB
Job description
Job responsibilities
The Clinical Service Manager's time will be split (50% & 50%) between clinical sessions, whereby they will lead by example effectively treating patients, and clinical leadership and supervision sessions, where they will provide clinical guidance, leadership and support to their team, ensuring that the day-to-day clinical operations of the service run smoothly.
Hours: 40hrs per week, 5 days over 7.
The successful candidate will be expected to:
- To lead the service, setting the example of what is expected from others at the service.
- Provide quality leadership and support to the other key members of the team at the centre.
- Aim for an outstanding and gold standard service by improving on what is in place and looking for new ways to develop the service.
- Ensure that the service is operational at all times, delivering an effective, efficient and safe environment.
- Monitor and support the Quality Lead, Service Coordinator and other leads to ensure that deadlines are being met in a timely manner.
- Ensure that exemplary customer service is being delivered by all staff.
- Deliver regulatory compliance and review any audit or inspection reports and recommendations, ensuring compliance with all statutory regulatory bodies and company policies and procedures, responding to and acting upon any recommendations from the CQC.
(Please see Job Description at the bottom of this advert for an extended list of responsibilities)
Therefore, you must have:
- First level registered nurse (NMC), paramedic or pharmacist
- Relevant Degree
- Evidence of continued professional development.
- Teaching qualification i.e., 998 or equivalent (Desirable)
- Previous management experience
- Evidence of leading a team
- Good understanding of autonomous practice within a minor illness/Urgent Treatment centre and the roles that deliver this
- Good understanding of adult and paediatric guidelines in minor illness and why we need to deliver this within the service.
- Ability to manage and prioritise workload.
- Proven ability to work as part of a team.
- Demonstrate Enthusiasm and self-motivation
- In-depth Knowledge of the CQC Key lines of Enquiry
- Current knowledge of government targets and initiatives and N.I.C.E. guidelines and their impact on clinical practice.
- Good understanding of pathways.
- Computer literacy
What we offer
- NHS Pension with 20.6% employer contribution
- 25 days annual leave plus Bank Holidays(pro-rata, if part-time); the annual leave entitlement rises with length of service
- Extra day of leave per year for work anniversary
- Unsocial hours payment at 30%, Monday to Friday after 6pm and all-day Saturday and Sunday
- Parking Contribution up to £200 per annum or NMC/ HCPC fees paid annually
- Enhanced maternity; maternity/paternity/adoption pay
- Family friendly employment policies
- Special and significant event leave
- Participation in OMGs refer a friend scheme
- Internal wellbeing support through OMGs Wellbeing Advisors
- Employee Assistance Program run by award winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS discounts
- Continued personal and professional development
Note: We reserve the right to close this advert early.
Job description
Job responsibilities
The Clinical Service Manager's time will be split (50% & 50%) between clinical sessions, whereby they will lead by example effectively treating patients, and clinical leadership and supervision sessions, where they will provide clinical guidance, leadership and support to their team, ensuring that the day-to-day clinical operations of the service run smoothly.
Hours: 40hrs per week, 5 days over 7.
The successful candidate will be expected to:
- To lead the service, setting the example of what is expected from others at the service.
- Provide quality leadership and support to the other key members of the team at the centre.
- Aim for an outstanding and gold standard service by improving on what is in place and looking for new ways to develop the service.
- Ensure that the service is operational at all times, delivering an effective, efficient and safe environment.
- Monitor and support the Quality Lead, Service Coordinator and other leads to ensure that deadlines are being met in a timely manner.
- Ensure that exemplary customer service is being delivered by all staff.
- Deliver regulatory compliance and review any audit or inspection reports and recommendations, ensuring compliance with all statutory regulatory bodies and company policies and procedures, responding to and acting upon any recommendations from the CQC.
(Please see Job Description at the bottom of this advert for an extended list of responsibilities)
Therefore, you must have:
- First level registered nurse (NMC), paramedic or pharmacist
- Relevant Degree
- Evidence of continued professional development.
- Teaching qualification i.e., 998 or equivalent (Desirable)
- Previous management experience
- Evidence of leading a team
- Good understanding of autonomous practice within a minor illness/Urgent Treatment centre and the roles that deliver this
- Good understanding of adult and paediatric guidelines in minor illness and why we need to deliver this within the service.
- Ability to manage and prioritise workload.
- Proven ability to work as part of a team.
- Demonstrate Enthusiasm and self-motivation
- In-depth Knowledge of the CQC Key lines of Enquiry
- Current knowledge of government targets and initiatives and N.I.C.E. guidelines and their impact on clinical practice.
- Good understanding of pathways.
- Computer literacy
What we offer
- NHS Pension with 20.6% employer contribution
- 25 days annual leave plus Bank Holidays(pro-rata, if part-time); the annual leave entitlement rises with length of service
- Extra day of leave per year for work anniversary
- Unsocial hours payment at 30%, Monday to Friday after 6pm and all-day Saturday and Sunday
- Parking Contribution up to £200 per annum or NMC/ HCPC fees paid annually
- Enhanced maternity; maternity/paternity/adoption pay
- Family friendly employment policies
- Special and significant event leave
- Participation in OMGs refer a friend scheme
- Internal wellbeing support through OMGs Wellbeing Advisors
- Employee Assistance Program run by award winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS discounts
- Continued personal and professional development
Note: We reserve the right to close this advert early.
Person Specification
Qualifications
Essential
- First level registered nurse (NMC), paramedic or pharmacist
- Relevant Degree
- Evidence of continued professional development
Desirable
- Teaching qualification i.e., 998 or equivalent (Desirable)
Experience
Essential
- Previous management experience
- Evidence of leading a team
- Computer literacy
Knowledge and Skills
Essential
- Good understanding of autonomous practice within a minor illness/Urgent Treatment centre and the roles that deliver this;
- Good understanding of adult and paediatric guidelines in minor illness and why we need to deliver this within the service;
- In-depth Knowledge of the CQC Key lines of Enquiry;
- Current knowledge of government targets and initiatives and N.I.C.E. guidelines and their impact on clinical practice;
- Ability to manage and prioritise workload;
- Proven ability to work as part of a team;
- Demonstrate Enthusiasm and self-motivation;
- Good understanding of pathways;
Person Specification
Qualifications
Essential
- First level registered nurse (NMC), paramedic or pharmacist
- Relevant Degree
- Evidence of continued professional development
Desirable
- Teaching qualification i.e., 998 or equivalent (Desirable)
Experience
Essential
- Previous management experience
- Evidence of leading a team
- Computer literacy
Knowledge and Skills
Essential
- Good understanding of autonomous practice within a minor illness/Urgent Treatment centre and the roles that deliver this;
- Good understanding of adult and paediatric guidelines in minor illness and why we need to deliver this within the service;
- In-depth Knowledge of the CQC Key lines of Enquiry;
- Current knowledge of government targets and initiatives and N.I.C.E. guidelines and their impact on clinical practice;
- Ability to manage and prioritise workload;
- Proven ability to work as part of a team;
- Demonstrate Enthusiasm and self-motivation;
- Good understanding of pathways;
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
