Operations Manager

Job description

Job responsibilities

The Operations Manager is expected to harness a working environment which encourages team work, energy and creativity. To achieve this, they will have strong leadership and excellent problem-solving skills, along with good communication and interpersonal skills. They will work with key stakeholders and external partners to ensure that the quality of the service and care that the service provides, is of excellent standard.

Hours: 40hrs per week, 5 days over 7.

The successful candidate will be expected to:

Lead the service, setting the example of what is expected from others at the service.

Provide quality leadership and support to the other key members of the team at the centre.

Aim for an outstanding and gold standard service by improving on what is in place and looking for new ways to develop the service.

Ensure that the service is operational at all times, delivering an effective, efficient and safe environment.

Monitor and support the Quality Lead, and other leads to ensure that deadlines are being met in a timely manner.

Ensure that exemplary customer service is being delivered by all staff.

Deliver regulatory compliance and review any audit or inspection reports and recommendations, ensuring compliance with all statutory regulatory bodies and company policies and procedures, responding to and acting upon any recommendations from the CQC.

Have a good understanding of the Key Lines of Enquiry (KLOE) and work with the Quality Lead to ensure the service is CQC ready, at all times.

Liaise with the key stakeholders and external agencies to ensure that our contractual requirements are being met and to develop the service.

Attend all necessary meetings with key stakeholders, NHS services, CCG, CQC and commissioners

(Please see Job Description at the bottom of this advert for an extended list of responsibilities)

Therefore you must have:

Recent management experience

Relevant management experience

Evidence of leading a team

Good understanding of autonomous practice within a minor illness/Urgent Treatment centre and the roles that deliver this

Good understanding of adult and paediatric guidelines in minor illness and why we need to deliver this within the service.

Ability to manage and prioritise workload.

Proven ability to work as part of a team.

Demonstrate enthusiasm and self-motivation

In-depth Knowledge of the CQC Key lines of Enquiry

Current knowledge of government targets and initiatives and N.I.C.E. guidelines and their impact on clinical practice.

Good understanding of pathways.

Computer literacy

Sheffield Walk in Centre sees 77,500 patients annually through walk-in and those booked directly into the service through external system partners such as NHS 111. We have a close relationship with the local hospitals and work across the city with our external partners, to ensure we are providing high-quality care for our patients.

Location: Broad Lane, Sheffield, S1 3PB

What we offer

• NHS Pension with 20.6% employer contribution
• 25 days annual leave plus Bank Holidays(pro-rata, if part-time); the annual leave entitlementrises with length of service
• Extra day of leave per year for work anniversary
• Unsocial hours payment at 30%, Monday to Friday after 6pm and all-day Saturday and Sunday
• Parking Contribution up to £200 per annum
• Enhanced maternity;maternity/paternity support;adoption pay
• Family friendly employment policies
• Special and significant event leave
• Participation in OMGs refer a friend scheme
• Internal wellbeing support through OMGs Wellbeing Advisors
• Employee Assistance Program run by award winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS discounts
• Continued personal and professional development

At OneMedical Group our people are encouraged to bring their whole self to work and to be your own person. By being yourself at work it enables a greater community, one where we have creative thinkers and doers, enabling us to achieve the mission we have set ourselves. We can only achieve our mission through our people, so, finding the right people to work at OneMedical Group is important to us.

Note: We reserve the right to close this advert early.

Person Specification

Qualifications

Essential

• n/a

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Sheffield Walk in Centre

Sheffield

England

S1 3PB

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)