Job summary
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.
If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.
Main duties of the job
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients.
The focus of the role is working on our reception, being the first point of contact for our patients. You will be responsible for meeting patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
About us
Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care.
CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.
CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
Job description
Job responsibilities
We are looking for someone who can.
Meet & greet patients
Support patients and be first point of contact
To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
To provide advice to patients about the services we provide which are available to them.
To use communication skills including empathy, tact and reassurance in handling all call
To maintain a robust approach to data quality and patient confidentiality
What youll bring to the role:
Natural ability to empathise with patients and demonstrate a genuine care
Good communication and strong interpersonal skills
Excellent telephone manner
Excellent organisational skills and attention to detail
Highly proficient in Microsoft Office and other systems
The ability to learn and adapt to new internal systems
Self-motivated and self-starter with the ability to prioritise and schedule work independently
Approachable and friendly manner to welcome our patients into our hospitals and clinics
Why work for us?
23 days holidays plus bank holidays
Buy and sell annual leave scheme
Refer a friend scheme
Company pension
Company sick pay scheme
Life assurance scheme
Bluelight Card- 100s of discount and cashback options
Performance review with a training and development plan
Employee discounts portal
Gym membership discounts
Cycle to work scheme
Tech scheme
MediCash - Health cash plan
Job description
Job responsibilities
We are looking for someone who can.
Meet & greet patients
Support patients and be first point of contact
To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
To provide advice to patients about the services we provide which are available to them.
To use communication skills including empathy, tact and reassurance in handling all call
To maintain a robust approach to data quality and patient confidentiality
What youll bring to the role:
Natural ability to empathise with patients and demonstrate a genuine care
Good communication and strong interpersonal skills
Excellent telephone manner
Excellent organisational skills and attention to detail
Highly proficient in Microsoft Office and other systems
The ability to learn and adapt to new internal systems
Self-motivated and self-starter with the ability to prioritise and schedule work independently
Approachable and friendly manner to welcome our patients into our hospitals and clinics
Why work for us?
23 days holidays plus bank holidays
Buy and sell annual leave scheme
Refer a friend scheme
Company pension
Company sick pay scheme
Life assurance scheme
Bluelight Card- 100s of discount and cashback options
Performance review with a training and development plan
Employee discounts portal
Gym membership discounts
Cycle to work scheme
Tech scheme
MediCash - Health cash plan
Person Specification
Additional Criteria
Essential
- Natural ability to empathise with patients and demonstrate a genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
- Approachable and friendly manner to welcome our patients into our hospitals and clinics
Person Specification
Additional Criteria
Essential
- Natural ability to empathise with patients and demonstrate a genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
- Approachable and friendly manner to welcome our patients into our hospitals and clinics
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
