CHEC

Referral and Bookings Administrator

The closing date is 17 October 2025

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Job summary

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.

Main duties of the job

CHEC are seeking an enthusiastic and motivated Referral and Bookings Administrator to join the team in Loughborough. As a Referral and Bookings Administrator, you will complete administrative tasks set by Referral and Bookings Manager and pro-actively complete duties to keep the service efficient ensuring no patient breaches.

About us

Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care. CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services. CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

Details

Date posted

30 September 2025

Pay scheme

Other

Salary

£24,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

CHE1112697

Job locations

The Rushes Shopping Centre, Unit 3

Loughbrough

LE11 1UQ


Job description

Job responsibilities

Provide comprehensive administrative support to healthcare professionals, managers, and staff members. To receive and process electronic referrals on SystemOne received through the referral service used for various contracts. To receive and process internal referrals in line with service level agreement criteria. To ensure all patients care containing clear details of the requirements of the next step on their pathway is responded to in tasks. To monitor and book patients from tasks in line with priority order highlighting shortages of capacity to the manager. To confirm the details of any appointments and associated special requirements with the patient using the available technology (letter, e-mail, text). Utilising SystmOne for patient referrals from various contracts. Assist with booking meeting rooms, events, sending invites, taking minutes, distributing relevant documents.

Job description

Job responsibilities

Provide comprehensive administrative support to healthcare professionals, managers, and staff members. To receive and process electronic referrals on SystemOne received through the referral service used for various contracts. To receive and process internal referrals in line with service level agreement criteria. To ensure all patients care containing clear details of the requirements of the next step on their pathway is responded to in tasks. To monitor and book patients from tasks in line with priority order highlighting shortages of capacity to the manager. To confirm the details of any appointments and associated special requirements with the patient using the available technology (letter, e-mail, text). Utilising SystmOne for patient referrals from various contracts. Assist with booking meeting rooms, events, sending invites, taking minutes, distributing relevant documents.

Person Specification

Experience

Essential

  • Natural ability to empathise with patients and demonstrate a genuine care
  • Good communication and strong interpersonal skills
  • Excellent telephone manner
  • Excellent organisational skills and attention to detail
  • Highly proficient in Microsoft Office and other systems
  • The ability to learn and adapt to new internal systems
  • Self-motivated and self-starter with the ability to prioritise and schedule work independently
  • Approachable and friendly manner to welcome our patients into our hospitals and clinics
Person Specification

Experience

Essential

  • Natural ability to empathise with patients and demonstrate a genuine care
  • Good communication and strong interpersonal skills
  • Excellent telephone manner
  • Excellent organisational skills and attention to detail
  • Highly proficient in Microsoft Office and other systems
  • The ability to learn and adapt to new internal systems
  • Self-motivated and self-starter with the ability to prioritise and schedule work independently
  • Approachable and friendly manner to welcome our patients into our hospitals and clinics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CHEC

Address

The Rushes Shopping Centre, Unit 3

Loughbrough

LE11 1UQ


Employer's website

https://www.communityhealthservices.co.uk (Opens in a new tab)

Employer details

Employer name

CHEC

Address

The Rushes Shopping Centre, Unit 3

Loughbrough

LE11 1UQ


Employer's website

https://www.communityhealthservices.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Resourcing Business Partner

Joshua Robinson

joshua.r@chec.uk

Details

Date posted

30 September 2025

Pay scheme

Other

Salary

£24,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

CHE1112697

Job locations

The Rushes Shopping Centre, Unit 3

Loughbrough

LE11 1UQ


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