Patient Co-Ordinator

CHEC

Information:

This job is now closed

Job summary

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.

Main duties of the job

An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is working on our reception, being the first point of contact for our patients. You will be responsible for meeting patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.

About us

Community Health and Eyecare, or CHEC as we like to be called, are a leading provider of NHS services in the UK, with an established group of hospitals and community clinics. Our vision is to provide accessible healthcare services across the UK. Our bespoke state of the art Cataract and Surgical Centres are a beacon of envy, where we are contracted to deliver cataracts, YAG laser and wAMD services across the UK, providing end-to-end care for every eye condition whilst continuing to support the NHS nationwide with our services.

Date posted

08 October 2024

Pay scheme

Other

Salary

£23,500 a year

Contract

Permanent

Working pattern

Full-time

Reference number

CHE1044689

Job locations

Unit 42B, Intu Watford Shopping Centre

Watford

WD17 2UB


Job description

Job responsibilities

We are looking for someone who can: Meet & greet patients Support patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentiality

Job description

Job responsibilities

We are looking for someone who can: Meet & greet patients Support patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentiality

Person Specification

Experience

Essential

  • What youll bring to the role:
  • Natural ability to empathise with patients and demonstrate a genuine care
  • Good communication and strong interpersonal skills
  • Excellent telephone manner
  • Excellent organisational skills and attention to detail
  • Highly proficient in Microsoft Office and other systems
  • The ability to learn and adapt to new internal systems
  • Self-motivated and self-starter with the ability to prioritise and schedule work independently
  • Approachable and friendly manner to welcome our patients into our hospitals and clinics
Person Specification

Experience

Essential

  • What youll bring to the role:
  • Natural ability to empathise with patients and demonstrate a genuine care
  • Good communication and strong interpersonal skills
  • Excellent telephone manner
  • Excellent organisational skills and attention to detail
  • Highly proficient in Microsoft Office and other systems
  • The ability to learn and adapt to new internal systems
  • Self-motivated and self-starter with the ability to prioritise and schedule work independently
  • Approachable and friendly manner to welcome our patients into our hospitals and clinics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CHEC

Address

Unit 42B, Intu Watford Shopping Centre

Watford

WD17 2UB


Employer's website

https://www.communityhealthservices.co.uk (Opens in a new tab)

Employer details

Employer name

CHEC

Address

Unit 42B, Intu Watford Shopping Centre

Watford

WD17 2UB


Employer's website

https://www.communityhealthservices.co.uk (Opens in a new tab)

For questions about the job, contact:

Resourcing Specialist

Malii Sharpe

malika.s@chec.uk

Date posted

08 October 2024

Pay scheme

Other

Salary

£23,500 a year

Contract

Permanent

Working pattern

Full-time

Reference number

CHE1044689

Job locations

Unit 42B, Intu Watford Shopping Centre

Watford

WD17 2UB


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