Head of Operations (ARRS Function)

Job description

Job responsibilities

KEY TASKS AND RESPONSIBILITIES

Oversee day-to-day operations within identified areas, ensuring the smooth running of Primary Care services within the GP Federation.

Develop and implement strategic plans to optimize ARRS roles, enhancing patient care and service efficiency.

Collaborate with clinical teams to align operational processes with clinical goals, emphasizing ARRS functions.

Work closely with other members of the senior management team to ensure services are effectively managed and high quality care is delivered to patients.

Manage resources effectively, including staffing, budget allocation, and technology infrastructure.

Lead and inspire a multidisciplinary team, fostering a culture of innovation, accountability, and continuous improvement.

Establish and maintain strong relationships with external stakeholders, including NHS partners, GP practices and community organizations.

Monitor and evaluate performance metrics, implementing data-driven improvements to operational processes.

Stay abreast of regulatory changes, especially around ARRS funding and industry best practices, ensuring compliance with healthcare standards.

Contract manage third parties that provide ARRS services ensuring safe, effective, data driven care is given and KPIs are managed and achieved.

Work closely with the federation finance director and finance team on ARRS financials

Person Specification

Experience

Essential

• In-depth understanding of Network DES contracts and ARRS roles
• Understanding of PCNs and GP federation work within practices
• Knowledge of the clinical ARRS roles and their roles and responsibilities
• Budget management

Desirable

• Wider knowledge of Primary care contracting and commissioning
• Contract management knowledge with third parties/subcontractors
• Understanding of using the NHS portal for submitting ARRS claims

Skills & Abilities

Essential

• Strong leadership and team management skills, with a track record of motivating and developing high-performing teams.
• Ability to understand ARRS roles and functions within Primary Care, with a focus on optimizing these roles for improved patient outcomes.
• Exceptional organizational and strategic planning abilities, capable of implementing and managing change.
• Effective communication skills, with the ability to engage and collaborate with diverse stakeholders.
• Analytical mind set, proficient in utilising data to inform decision-making and drive operational improvements.
• Results-oriented and solution-focused, with a commitment to achieving operational excellence.
• Adaptable and resilient, able to navigate and lead through complexity and ambiguity.
• Passion for improving healthcare delivery and patient outcomes in Primary Care.
• Ethical and accountable, demonstrating a commitment to upholding professional standards and regulatory compliance.
• Ability to work closely with the finance team and stakeholders on managing and communication around budgetary needs/requirements
• Exceptional attention to detail producing the highest quality work.

Qualifications

Essential

• Proven experience in a senior operational management role within healthcare, preferably in a Primary Care setting.
• Relevant degree or professional qualification in healthcare management, business administration, or a related field.

Desirable

• Post-Graduation qualification in relevant subject matter
• Management of ARRS roles across PCNs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Healthcare Central London Ltd

Address

Capital House

Chapel Street

London

London

NW1 5DS

Employer's website

https://healthcarecentrallondon.co.uk/ (Opens in a new tab)