Head of Quality Assurance

Job description

Job responsibilities

KEY TASKS AND RESPONSIBILITIES

The Head of Quality Assurance will hold a critical leadership position within the Federation, overseeing the management of quality assurance, patient safety, regulatory compliance, and various governance processes. This role will require meticulous attention to detail, a comprehensive understanding of regulatory frameworks, and the ability to drive continuous improvement initiatives to ensure the highest standards of patient care and operational excellence within the Federation. They will embed a culture of shared learning and improvement cycles throughout the Federation.

Key Responsibilities:

1. Develop and implement a robust quality assurance strategy, in line with regulatory requirements, to maintain and enhance the quality of healthcare services provided by the GP Federation.

2. Oversee compliance with Care Quality Commission (CQC) standards, ensuring that the Federation adheres to all relevant regulations and guidelines.

3. Lead and manage the Freedom of Information (FOI) process, ensuring timely and accurate responses to information requests from the public and other stakeholders.

4. Responsible for the Subject Access Request Process for any that are relevant to any of the federations services and ensure they are dealt with within the correct time frames

5. Conduct Data Protection Impact Assessments (DPIA) to identify and mitigate potential risks related to the processing of personal data, ensuring compliance with data protection regulations.

6. Manage and resolve complaints and incidents effectively, investigating any issues thoroughly and implementing appropriate corrective actions to prevent reoccurrence.

7. Develop and maintain comprehensive policies and procedures to ensure compliance with all relevant regulatory and legal requirements.

8. Conduct regular audits and assessments to monitor the effectiveness of quality assurance processes and identify areas for improvement.

9. Collaborate with internal stakeholders, including healthcare professionals and administrative staff, to promote a culture of quality, patient safety, and continuous improvement.

10. Stay updated on changes in healthcare regulations and best practices, providing guidance and training to ensure the Federation remains compliant with all relevant standards.

11. Prepare and present comprehensive reports on compliance and quality assurance activities to senior management and regulatory bodies as required.

12. Work alongside the Research, Training Hub and Project team to ensure innovative, high quality governance services are embedded.

Person Specification

Experience

Essential

• A minimum of 3 years of experience in a quality assurance or compliance role within the healthcare sector, with specific experience in managing CQC standards, FOI requests, DPIA, complaints, and incidents. Previous leadership experience is essential.

Knowledge and skills

Essential

• 3.Regulatory Knowledge: Comprehensive understanding of CQC regulations, FOI guidelines, DPIA requirements, and other relevant healthcare compliance standards.
• 4.Analytical Skills: Ability to analyse complex data and regulatory requirements, identifying areas for improvement and implementing effective strategies for compliance and quality enhancement.
• 5.Leadership Abilities: Proven track record of effectively leading and managing a team, fostering a culture of accountability, and promoting excellence in quality and compliance.
• 6.Communication Skills: Excellent interpersonal and communication skills, with the ability to liaise effectively with internal teams, external stakeholders, and regulatory bodies.
• 7.Problem-Solving Skills: Strong critical thinking and problem-solving abilities, with a proactive approach to addressing issues and implementing appropriate solutions.
• 8.Attention to Detail: Meticulous attention to detail and a commitment to upholding the highest standards of compliance and quality assurance.
• 9.Adaptability: Ability to navigate complex regulatory environments, manage competing priorities, and adapt to changing regulatory requirements and industry trends.
• 10.Integrity: Demonstrated commitment to maintaining the highest ethical standards and promoting a culture of integrity and transparency within the organization.

Qualifications

Essential

• A bachelor's degree in a healthcare-related field is required. A master's degree or relevant certification in quality management or healthcare compliance is preferred.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Healthcare Central London Ltd

Address

Capital House

London

NW1 5DH

Employer's website

https://healthcarecentrallondon.co.uk/ (Opens in a new tab)