PCN Business Manager

Job description

Job responsibilities

KEY TASKS AND RESPONSIBILITIES

Work alongside the Head of Operations to ensure that the requirements under the contracts are implemented across the organisation and member practices.

Understand every aspect of the local enhanced services contract known as Partnership in Practice (PiP) contract and the Network Contract DES (and IIF) and how they relate to the day-to-day work of General Practice.

Develop and implement a process and timetable for contract monitoring and performance management under the contracts.

Presentation of performance of above contracts performance ensuring a robust understanding of the detail in advance of contract meetings.

Follow-up actions from previous meetings including preparing any supplementary information to assure commissioners that we are meeting our obligations under the contracts.

Participate in preparatory meetings with colleagues so that any issues can be identified in advance of paperwork being submitted to commissioners.

Understand, highlight and document risks, issues and actions, ensuring early identification and proactive mitigation where possible and ensuring concerns are escalated promptly.

Communicate the changes to the contracts annually so that there is a clear understanding of the contractual commitments required and also engagement from all parties.

Present exception report information to Commissioners in the contract review meeting ensuring that the relevant information is clearly communicated and understood.

Manage the collation and delivery of any remedial action plans arising under the contract.

Prepare audits required by contracts.

Develop and implement robust work processes and systems to ensure timely delivery against deadlines.

Work closely with other team members to improve current practices and processes to achieve best possible outcomes.

Support the team on the timely capture of lessons learnt.

Contribute to effective information management within the team.

Flexible approach to work in line with the needs of the business.

Act as a contact point for teams, dealing with and responding effectively to complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.

Handle significant quantities of confidential and sensitive information always ensuring the appropriate degree of confidentially and discretion is adopted at all times.

Work with all team members in the collection and analysis of information for performance reporting on relevant team projects.

Use initiative to a significant level and demonstrate attention to detail in all aspects of work, managing competing demands and priorities.

Ensure appropriate and timely responses to all relevant correspondence.

Draft routine responses and ensure that all correspondence is accurate and delivered in a timely manner.

Act as a key member of the team to support effective communication and stakeholder management both internally and externally.

Operate in a highly political and sensitive environment.

Communicate information and issues, including briefings and reports to managers and project leads as appropriate.

Support Director of Ops and Head of Business Intelligence with budgeting, forecasting and tracking spend of activities; ensuring that appropriate justification exists, and that authorisation has been granted for all expenditure. Supporting the development of business cases for resourcing and project expenditure.

Continually strive to deliver business and function outcomes, ensuring value for money and greater efficiency.

Contribute to the financial delivery of the service, ensuring it is cost effective and delivered on time.

Supply relevant information to the finance function required for effective financial management including Activity reports which trigger payments.

In cooperation with the finance function maintain proper financial records relating to activity payments and medical equipment purchase and all income and expenditure.

Propose changes to own area of work, informing policy and making recommendations for more effective delivery.

Contribute to the review and development of existing project information management systems.

Person Specification

Qualifications

Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in a specialist area.
• Commitment to continuing professional development.

Desirable

• AMSPAR qualification
• Project Management qualification

Experience

Essential

• General Practice Management experience
• SystmOne experience.
• Contract management experience
• Experience of primary care and preferably general practice either from time spent working in General Practice or time working to commission General Practice.
• Experience of working in an NHS organisation, commissioning and/or providing services.
• Evidence of leading and implementing change/innovation.
• Experience of establishing and implementing systems for recording and monitoring operational performance.
• Experience of successful project delivery within Primary Care.
• Experience of using SystmOne for at scale-delivery.
• Political acumen and ability to navigate complex stakeholder relationships.
• Ability to influence and build good working relationships.
• An understanding of the background to and aims of current healthcare policy in London and the challenges posed.
• An understanding of how the role can lead to improved outcomes for patients.
• Ability to maintain confidentiality and trust.

Desirable

• Previous similar role in a healthcare or public sector environment.
• Experience of identifying and interpreting NHS policy.

Skills and Abilities

Essential

• Able to interpret, translate and deliver key aspects of the DES Network contract.
• Stakeholder communication /Relationship development.
• Excellent communication skills, able to communicate complex and sensitive information to a range of stakeholders
• Negotiating and influencing with impact verbally and in writing.
• Able to provide and receive complex, sensitive or contentious information.
• Evidence of strong communication and engagement skills with a wide variety of individuals
• Proven presentation, influencing and communication planning skills
• Ability to analyse complex facts and situations and develop a range of options.
• High level critical thinking skills with the ability to respond to changing demands swiftly.
• Demonstrate sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary.
• Strategic thinker ability to anticipate and resolve problems before they arise.
• Assessing risk and planning mitigation.
• Understanding of GDPR and how it applies to PCNs and at-scale working.
• Broad understanding of the digital transformation agenda in Health & Social Care.

Desirable

• Ability to pull together comprehensive draft reports, data and letters

Interpersonal Skills

Essential

• Well-developed interpersonal and oral/written communication skills.
• Able to communicate complex administrative information to a variety of stakeholders.
• Able to maintain effective working relationships at all levels and with staff in other offices.
• Able to deal with challenging conversations in a tactful yet assertive manner.
• Professional, calm and efficient manner.
• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Healthcare Central London Ltd

Address

Capital House,

16th Floor, 25 Chapel Street

London

London

NW1 5DH

Employer's website

https://healthcarecentrallondon.co.uk/ (Opens in a new tab)