Job summary
The role requires an individual who is able to lead, motivate and manage staff working within the Dynamic Capacity Team; a team of non permanent clinicians.
You will provide line management including recruitment, performance management , supervision, working with the clinical governance team to ensure efficient monitoring, audit and for continuous quality improvement.
The role requires a lead who can motivate their team, with the ultimate aim of reducing waiting times for families, streamlining processes and allowing the business to grow in a sustainable way. Alongside this and of equal importance is making sure our staffs wellbeing and engagement is a priority and sustained, and they feel (and are) valued.
You will also support and manage clinical risk and safeguarding, working closely alongside the Healios Clinical Governance and Team.
Due to the fluctuating nature of this role, responsibilities can differ and there will be an element of client facing time in periods of low need for a dynamic capacity model. There is an expectation you will maintain a clinical caseload and ensure your clinical skills remain relevant and up to date.
Main duties of the job
Key accountabilities and deliverables will include:
Day to day oversight and management of the clinical team
Onboarding and offboarding clinicians
Regular clinical supervision including competency reviewing, quality assurance and performance supervision of clinicians
Working with Operations to optimise current and future capacity, caseload, clinician availability, utilisation and WIP
Collaborating with clinical governance to ensure incident, complaint and risk management is implemented
Maintaining a clinical caseload
About us
Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.
Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here!
Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what its like to be a Healios employee, and our hiring processes, take a look at our Notion page.
You'll play a vital role in enabling our remote-working clinicians to deliver a range of clinical assessments and interventions including mental health assessments and interventions, CBT & Family Interventions for a range of mental health problems.
The clinical delivery team sets out to empower every young person to build the capabilities for long-term mental health to successfully navigate lifes challenges and experience a better quality of life.
Through our NHS partnerships and private care offer we are improving outcomes for children, young people and their families across the UK. We are a dynamic and fast growing MDT with a passion for delivering exceptional experiences for our partners, service users and families.
Job description
Job responsibilities
Key accountabilities and deliverables will include:
Day to day oversight and management of the clinical team
Onboarding and offboarding clinicians
Regular clinical supervision including competency reviewing, quality assurance and performance supervision of clinicians
Working with Operations to optimise current and future capacity, caseload, clinician availability, utilisation and WIP
Collaborating with clinical governance to ensure incident, complaint and risk management is implemented
Maintaining a clinical caseload
What you need to have
If you feel you could be a good fit for the role but do not meet all of the criteria, please do make an application and we will be happy to consider your application.
Clinical qualification and registration in Occupational Therapy, Nursing, Speech and Language Therapy or Psychology (Educational, Counselling, Clinical or Forensic)
Registered with a statutory body (NMC, HCPC, ACP, BABCP, UKCP or BACP)
Experience managing and supervising staff, including dealing with organisational change, performance management and conflict management
Experience of delivering clinical assessment/interventions to children and young people
Experience of & ability to undertake mental health risk assessments and develop risk management plans
Experienced in safeguarding assessment and clinical risk management
Experience of overseeing & managing mental health risk &/or safeguarding concerns raised by your team. This must include the ability to contain and support so they can carry out their role efficiently
Demonstrable experience of interagency liaison and communication with regards to managing risk and safeguarding incidents within your team
Experience of continuous quality improvement (incl audit), quality assurance /reporting and incident/complaint investigation
Extensive experience of operations in a clinical setting
Extensive experience of using and understanding data to improve operations
At least two years of working in a senior leadership role
A mindset and leadership style that is flexible, open to challenge and can effectively challenge others to think and operate differently
Collaboration with a wide range of stakeholders within Healios
Experience of establishing process that lead to improved performance
Collaborating with other clinical and non clinical colleagues, and working as part of the senior operations management team
Able to work under pressure to meet key performance indicators and organisational objectives
Superior interpersonal skills and a positive, approachable manner
Have a professional home working environment
Ideally, we would like you to be trained and experienced in a range of quality improvement methodologies; however, we will provide the appropriate training where this is required.
Whats in it for you
33 days holiday (including 3 days for the Christmas closure between Christmas and New Year plus Bank Holidays)
Birthday Leave
"Life Leave" - 2 days of extra leave to take when things you can't plan for happen
Enhanced family friendly policies
Contributory Pension Scheme
Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
Work from anywhere policy
Free access to co-working spaces
Company laptop, monitor and keyboard, plus an allowance to purchase additional equipment
CPD/Growth day per year, plus personal development allowance to invest in your growth
Bespoke Healios Training including schedule of monthly CPD for clinicians
ACCOMMODATIONS
Were glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion Page!
DIVERSITY AND INCLUSION
Do the right thing is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether were developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.
Healios is a Disability Confident Committed Employer and we are committed to inclusivity and equality for people with different needs in the workplace.
Job description
Job responsibilities
Key accountabilities and deliverables will include:
Day to day oversight and management of the clinical team
Onboarding and offboarding clinicians
Regular clinical supervision including competency reviewing, quality assurance and performance supervision of clinicians
Working with Operations to optimise current and future capacity, caseload, clinician availability, utilisation and WIP
Collaborating with clinical governance to ensure incident, complaint and risk management is implemented
Maintaining a clinical caseload
What you need to have
If you feel you could be a good fit for the role but do not meet all of the criteria, please do make an application and we will be happy to consider your application.
Clinical qualification and registration in Occupational Therapy, Nursing, Speech and Language Therapy or Psychology (Educational, Counselling, Clinical or Forensic)
Registered with a statutory body (NMC, HCPC, ACP, BABCP, UKCP or BACP)
Experience managing and supervising staff, including dealing with organisational change, performance management and conflict management
Experience of delivering clinical assessment/interventions to children and young people
Experience of & ability to undertake mental health risk assessments and develop risk management plans
Experienced in safeguarding assessment and clinical risk management
Experience of overseeing & managing mental health risk &/or safeguarding concerns raised by your team. This must include the ability to contain and support so they can carry out their role efficiently
Demonstrable experience of interagency liaison and communication with regards to managing risk and safeguarding incidents within your team
Experience of continuous quality improvement (incl audit), quality assurance /reporting and incident/complaint investigation
Extensive experience of operations in a clinical setting
Extensive experience of using and understanding data to improve operations
At least two years of working in a senior leadership role
A mindset and leadership style that is flexible, open to challenge and can effectively challenge others to think and operate differently
Collaboration with a wide range of stakeholders within Healios
Experience of establishing process that lead to improved performance
Collaborating with other clinical and non clinical colleagues, and working as part of the senior operations management team
Able to work under pressure to meet key performance indicators and organisational objectives
Superior interpersonal skills and a positive, approachable manner
Have a professional home working environment
Ideally, we would like you to be trained and experienced in a range of quality improvement methodologies; however, we will provide the appropriate training where this is required.
Whats in it for you
33 days holiday (including 3 days for the Christmas closure between Christmas and New Year plus Bank Holidays)
Birthday Leave
"Life Leave" - 2 days of extra leave to take when things you can't plan for happen
Enhanced family friendly policies
Contributory Pension Scheme
Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
Work from anywhere policy
Free access to co-working spaces
Company laptop, monitor and keyboard, plus an allowance to purchase additional equipment
CPD/Growth day per year, plus personal development allowance to invest in your growth
Bespoke Healios Training including schedule of monthly CPD for clinicians
ACCOMMODATIONS
Were glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion Page!
DIVERSITY AND INCLUSION
Do the right thing is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether were developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.
Healios is a Disability Confident Committed Employer and we are committed to inclusivity and equality for people with different needs in the workplace.
Person Specification
Qualifications
Essential
Desirable
Person Specification
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
