Job responsibilities
JOB DESCRIPTION
JOB TITLE: Duty Nurse Manager
HOURS OF WORK: 37.5 hours per week,
Shift work Long days, Nights, Weekends
BASE: The Princess Grace Hospital
REPORTS TO: Matron, Deputy Chief Nursing Officer
RESPONSIBLE TO: Chief Nursing Officer
KEY DIMENSIONS:
No. of staff directly responsible to post holder: 0
No. of staff accountable to post holder: 0
Value of budgets for which post holder has delegated responsibility: Not a budget holder
KEY WORKING RELATIONSHIPS:
Consultants, Resident Doctors, Matron Team, Ward Managers, Nurse In Charge, Nursing staff, Clinical Nurse Specialists, Clinical Practice Facilitators, Senior Management Team, Executive Team, Allied Healthcare professionals, Accounts, Business Office, Hotel Services, Concierge, Radiology and Duty Nurse Managers across sites.
JOB SUMMARY
o The post holder will hold responsibility as shift clinical Duty Nurse Manager for services within The Princess Grace Hospital and associated outpatient facilities.
o The post holder will be responsible of the management of beds, patient flow, security, staffing issues, safeguarding and supporting the Ward Managers and departments in delivering quality, effective individualised care.
o The post holder will be visibly present in the hospital to provide support to all members of staff, patients and visitors; and to ensure seamless and effective leadership.
o The post holder will ensure optimal safety standards and high quality of clinical care are upheld with the support from the department Matrons.
o The post holder will be responsible for the planning and organization of a range of complex activities. These include response to emergencies such as fire, cardiac arrest, security issues and clinical incidences. They will act as hospital Fire Controller and Marshal for any untoward event or major incident within the hospital. He / She will lead Medical Emergency Team huddle for each shift and will take an active role in all emergencies within the hospital.
o The role combines advanced practice skills and management, clinically coordinating the hospital site and balancing competing priorities to make the best use of available resources.
o Daily rounding of all VIP patients, supporting Matrons and Ward Managers with senior nurse rounding.
o Support outreach rounding of ITU stepdown patients, patients with potential to deteriorate. Clinical co-ordination of unplanned medical admissions, including a clinical review of patients on arrival and ensuring the one hour pathway for acute medical patients commences on arrival or at the point the consultant accepts the admission (for patients in UCC).
o Clinical review of all patients with NEWS > 3, or new increase in NEWS score.
o The post holder is responsible and accountable for their own practice within the clinical area and for delivering a quality service to all stakeholders within The Princess Grace Hospital.
o Work independently to support our patients, Consultants, nursing teams and Allied Health Professionals within their defined scope of practice.
o Represent The Princess Grace Hospital and HCA Healthcare UK to external agencies.
o To support the implementation of new services within The Princess Grace Hospital.
Principal Duties and Responsibilities
Knowledge and Understanding
NMC registration Level 1
Post registration qualification
Previous/current management experience
Private sector experience
Complex care/HDU/Critical care experience
ALS qualified (ILS acceptable but will be expected to complete ALS)
Outreach skill base
Advanced clinical practice qualification (or working towards) or advance clinical assessment course
Problem solving Ability
Early recognition of clinical problems and taking appropriate action
Deal with enquiries/complaints and refer as necessary
To appreciate and adapt to cultural needs
Sphere of Influence
Liaise with consultants, Medical, Allied Health, Managers, Staff, Patients and Visitors
Demonstrate diplomacy and sensitivity
To be efficient and professional being the representative of the hospital
To be vigilant about patient confidentiality; ensuring that exchange of information takes place safely in accordance with Information Governance and Caldicott principles
Act as patient and staff advocate through the application of ethical, legal and professional knowledge and skills.
Risk and Responsibility
Risk assessments and management of risk within The Princess Grace Hospital
Maintain a high level of clinical practice and professional development
To ensure all documentation is accurate and complies with NMC and HCA guidelines.
Participate in ensuring clinical indicators met to meet CQC requirements
Management
To act as the hospital manager and ensure the safe and effective management of hospital systems and services.
To utilise the teletracking system to ensure the most appropriate use of beds in each clinical area and across the site
To ensure that each emergency admission is correctly assessed before admission
To undertake the lead in the hospitals emergency plans for fire, cardiac arrest, major incident etc
Collaborate with relevant departmental heads when hospitals operational facilities are, or have the potential to be adversely affected. Work towards an effective risk sensitive solution to the issue.
To be a highly visible role model to all staff within The Hospital.
To liaise in a professional manner with internal and external customers.
To be responsive and sensitive to patients physical, psychological, spiritual and cultural requirements.
Initiate and participate in the management of change to improve standards and communication.
Practice Development and Education
Take a leading role during medical emergencies such as Major Hemorrhage or Anaphylaxis.
Act in collaboration with the outreach team and other hospital departments to provide effective emergency care for acutely ill patients.
Maintain competencies in venipuncture, cannulation, and catheterization in order to provide support for the ward doctors.
Provide the staff with clinical support when required
Provide telephone advice to service users as necessary
To keep up to date with current research and best practice within own clinical area.
To ensure individual professional competence is maintained in the relevant clinical specialty.
Commit to undertake further training necessary to perform advanced clinical practice.
To be responsible for ensuring their own attendance on mandatory training days on an annual basis.
Clinical co-ordination and review of all unplanned medical admissions, ensuring the one-hour pathway is commenced on arrival, or at the point the consultant accepts the admission (for patients in UCC).
Facilitate rapid transfer of acute medical admissions from UCC into an AAU bed as soon as possible.
Quality Ethics and Compliance
Ensure that all departments comply with HCA, local and other guidelines in accordance with registering authorities.
Participate in timely investigations of all adverse clinical events and complaints
Participate in audits in collaboration with Heads of Departments
Maintain and comply with the NMC Code of Professional Conduct.
To participate in the Clinical Governance process in order to minimize risks to patients and staff
To actively contribute to new initiatives within the Hospital and provide support to senior colleagues and Heads of Nursing.
Skills and effort
In addition to the knowledge and understanding the post holder will require the following skills to perform the role to the standard required:
Excellent organisational and management skills with the ability to flexibly respond to the needs of the service and the hospital
The ability to work independently as well as part of a team
Excellent interpersonal skills, including communication (verbal, non-verbal and written), positive mental attitude and sensitivity
Professional manner at all times
Change management skills
Stress management
IT literacy
Commitment to Continual Professional Development
Commitment to Clinical Governance and Quality initiatives
Commercial, Media and Political awareness
Phlebotomy and cannulation
Urinary catheterization
NG tube insertion
Pain management
HDU /ITU skills
The above job description is not exhaustive and the post holder may from time to time be asked to carry out other duties by the CNO and his/her deputy
