Receptionist

Job description

Job responsibilities

• Meet and greet patients and visitors arriving at the site and direct them accordingly.
• Set up clinical and reception spaces and ensure the waiting area is prepared prior to clinic commencing and is maintained to a high standard during the clinic.
• Input data into appointment and patient databases, and updating SystmOne with patient information.
• Responsible for visitor badge issuing and signing in/out as required.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately signposting patients to the correct service.
• Support all clinical staff with general tasks as requested.
• General admin duties for Operational Manager, Clinical Services Manager and Operations Support Officer, including filing, photocopying, prepping rosters, uploading shifts to Lantum etc.
• Open and distribute post, ensure post is taken at the end of the day.
• Maintain confidentiality of patients and undertake training in information governance.
• Prepare leaflets and other promotional materials.
• When required responsible for the security of the building opening up using appropriate protocols and in line with the key holder agreement as well as locking up and following all the security measures at the end of the session.
• Participate in the training and induction of new staff.
• Ordering and receiving stationery for the offices and clinical services.
• Ordering and receiving travel retail products.
• Manage room bookings for both office and clinical spaces using TeamNet or other appropriate systems .
• Liaison with delivery derivers and operative collecting and delivering from the site.
• Taking payments for clinical service prior to appointment or at end of treatment.
• Arranging pathology samples to be collected by relevant organizations, and ensuring correctly labelled.

Person Specification

Experience

Essential

• Experience of working with the general public.

Desirable

• Experience of administrative duties.
• Experience of working in a health care setting.

Skills

Essential

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.

Desirable

• Experience of the clinical systems EMIS or SystemOne.

Qualifications

Essential

• Educated to GCSE level or equivalent including Mathematics and English (a minimum of grade 4 or C).

Desirable

• AMSPAR Receptionists Qualification.
• NVQ Level 2 in Health and Social Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yorkshire Health Network

Address

Priority House

Grove Park Court

Harrogate

North Yorkshire

HG1 4DP

Employer's website

http://www.yorkshirehealthnetwork.co.uk/ (Opens in a new tab)