Job summary
Primary areas of responsibility for the Operations Support Officer is to support the delivery of Enhanced Hours operating across the Primary Care Networks within the Federation under the direct supervision of the Operations Manager and Clinical Services Manager.
Support the Operations Manager, Clinical Services Manager and Senior Leadership Team to deliver the Services to agreed quality standards ensuring that processes and systems are compliant with external requirements (CQC).
Main duties of the job
The post holder will provide support for Operations Manager and Clinical Services Manager to deliver and manage the extended access provision and vaccination service.
About us
Yorkshire Health Network is a federation of all 17 GP practices within the Harrogate and Rural area of the Humber and North Yorkshire ICB (integrated Care Board).
Job description
Job responsibilities
Key Responsibilities
- To use a range of excellent communication skills to develop and maintain effective relationships with managers, GPs, clinical staff and all colleagues, facilitating useful and timely communication to support their function within the services.
- Providing administrative support (planning and setting agendas, minute taking and completion, coordinating papers, attendance at meetings) as required.
- Supporting data sourcing and collation relevant to the services and presenting these in management documents.
- Collation of data provided by the Operations Manager and Clinical Services Manager to evidence compliance with quality indicators and priorities, including reports for CQC and board as required.
- Support the proposition and implementation of changes to working practices to reflect the needs of the Service.
- Deliver a robust stock ordering process aligned with the operational usage of materials with the services for approval by the Operations and Clinical Services Managers
- The post holder will be required to support effective day to day operational management of the staff allocated directly to the extended access provision including.
- Support communication between the extended hours provision and its stakeholders by providing timely responses to queries received with support from service managers.
- To ensure patient confidentiality and the sharing of records is protected according to the relevant legislation e.g., Data Protection Legislation and Caldecott Guidance.
- Conduct own work is undertaken in a manner, which fully recognises the ICB responsibility to ensure that Data Protection procedures and all areas of Information Governance are managed to the highest professional level.
- Administer payments and invoicing as required for the Travel Service
- Produce data for the YHN Finance team to allow invoicing of practices for the provision of Travel Vaccinations
Job description
Job responsibilities
Key Responsibilities
- To use a range of excellent communication skills to develop and maintain effective relationships with managers, GPs, clinical staff and all colleagues, facilitating useful and timely communication to support their function within the services.
- Providing administrative support (planning and setting agendas, minute taking and completion, coordinating papers, attendance at meetings) as required.
- Supporting data sourcing and collation relevant to the services and presenting these in management documents.
- Collation of data provided by the Operations Manager and Clinical Services Manager to evidence compliance with quality indicators and priorities, including reports for CQC and board as required.
- Support the proposition and implementation of changes to working practices to reflect the needs of the Service.
- Deliver a robust stock ordering process aligned with the operational usage of materials with the services for approval by the Operations and Clinical Services Managers
- The post holder will be required to support effective day to day operational management of the staff allocated directly to the extended access provision including.
- Support communication between the extended hours provision and its stakeholders by providing timely responses to queries received with support from service managers.
- To ensure patient confidentiality and the sharing of records is protected according to the relevant legislation e.g., Data Protection Legislation and Caldecott Guidance.
- Conduct own work is undertaken in a manner, which fully recognises the ICB responsibility to ensure that Data Protection procedures and all areas of Information Governance are managed to the highest professional level.
- Administer payments and invoicing as required for the Travel Service
- Produce data for the YHN Finance team to allow invoicing of practices for the provision of Travel Vaccinations
Person Specification
Qualifications
Desirable
- Educated to GCSE level or equivalent including Mathematics and English (C or above).
- A levels or diploma/NVQ4 or equivalent.
Experience
Essential
- Problem solving practical experience.
- Experience of handling confidential and sensitive information.
Desirable
- Supervisory/team leader experience.
- Experience of developing teams and individuals.
- Experience of creating and managing staff rotas.
- Experience of working in primary care settings.
- Experience of dealing with patients and members of the public.
- Understanding of primary care and extended access provision.
- Knowledge of the NHS/Healthcare environment.
Skills
Essential
- Excellent communication skills (written and oral).
Desirable
- Experience of the clinical systems EMIS or SystemOne.
Other requirements
Essential
- Availability to provide on call cover during the extended access clinics operating hours , including evenings and weekend.
- Ability to travel between sites.
Person Specification
Qualifications
Desirable
- Educated to GCSE level or equivalent including Mathematics and English (C or above).
- A levels or diploma/NVQ4 or equivalent.
Experience
Essential
- Problem solving practical experience.
- Experience of handling confidential and sensitive information.
Desirable
- Supervisory/team leader experience.
- Experience of developing teams and individuals.
- Experience of creating and managing staff rotas.
- Experience of working in primary care settings.
- Experience of dealing with patients and members of the public.
- Understanding of primary care and extended access provision.
- Knowledge of the NHS/Healthcare environment.
Skills
Essential
- Excellent communication skills (written and oral).
Desirable
- Experience of the clinical systems EMIS or SystemOne.
Other requirements
Essential
- Availability to provide on call cover during the extended access clinics operating hours , including evenings and weekend.
- Ability to travel between sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
